Superloop Outage History

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Superloop had 367 outages in the last 2 years totaling 478h 38m of downtime — averaging 15 incidents per month.

There were 367 Superloop outages since February 23, 2026 totaling 478h 38m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://smart-status.superloop.com

Major September 23, 2026

97 Elizabeth St Brisbane, QLD 4000 - Site Outage

Detected by Pingoru
Sep 23, 2026, 06:19 PM UTC
Resolved
Sep 23, 2026, 06:19 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Sep 23, 2026, 06:19 PM UTC

    Type: Incident Affected Components: QLD Managed Wi-Fi Sep 23, 18:19:27 GMT+0 - Investigating - Network Operations is currently investigating a sitewide service interruption at 97 Elizabeth St Brisbane, QLD 4000

Read the full incident report →

Major September 23, 2026

330 Anzac Parade Kensington, NSW 2033 - Site Outage

Detected by Pingoru
Sep 23, 2026, 05:24 PM UTC
Resolved
Sep 23, 2026, 05:24 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Sep 23, 2026, 05:24 PM UTC

    Type: Incident Affected Components: NSW Managed Wi-Fi Sep 23, 17:24:39 GMT+0 - Investigating - Network Operations is currently investigating a sitewide service interruption at 330 Anzac Parade Kensington, NSW 2033.

Read the full incident report →

Major September 23, 2026

38 Campbell Parade, Bondi Beach NSW 2026 - Site Outage

Detected by Pingoru
Sep 23, 2026, 04:08 PM UTC
Resolved
Sep 23, 2026, 04:08 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Sep 23, 2026, 04:08 PM UTC

    Type: Incident Affected Components: NSW Managed Wi-Fi Sep 23, 16:08:06 GMT+0 - Investigating - Network Operations is currently investigating a sitewide service interruption at 38 Campbell Parade, Bondi Beach NSW 2026

Read the full incident report →

Major September 23, 2026

390 Burwood Hwy Burwood Melbourne, VIC 3125 - Site Outage

Detected by Pingoru
Sep 23, 2026, 01:22 PM UTC
Resolved
Sep 23, 2026, 01:22 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Sep 23, 2026, 01:22 PM UTC

    Type: Incident Affected Components: VIC Managed Wi-Fi Sep 23, 13:22:31 GMT+0 - Investigating - Network Operations is currently investigating a sitewide service interruption at 390 Burwood Hwy Burwood Melbourne, VIC 3125

Read the full incident report →

Major September 23, 2026

Multiple PBSA Sites - Major Outage

Detected by Pingoru
Sep 23, 2026, 11:56 AM UTC
Resolved
Sep 23, 2026, 11:56 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Sep 23, 2026, 11:56 AM UTC

    Type: Incident Affected Components: NT Managed Wi-Fi, TAS Managed Wi-Fi, NZ Managed Wi-Fi, SA Managed Wi-Fi, WA Managed Wi-Fi, NSW Managed Wi-Fi, ACT Managed Wi-Fi, QLD Managed Wi-Fi, VIC Managed Wi-Fi, Exosphere Platform Sep 23, 11:56:44 GMT+0 - Investigating - Network Operations Team is investigating a Major Outage for the sites in the Exosphere Platform

Read the full incident report →

Major September 23, 2026

Sigatoka, Queens Rd, Coral Coast, Fiji - Site Outage

Detected by Pingoru
Sep 23, 2026, 01:58 AM UTC
Resolved
Sep 23, 2026, 01:58 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Sep 23, 2026, 01:58 AM UTC

    Type: Incident Affected Components: Fiji Managed Wi-Fi Sep 23, 01:58:03 GMT+0 - Investigating - Network Operations is currently investigating a sitewide service interruption at Sigatoka, Queens Rd, Coral Coast, Fiji

Read the full incident report →

Major September 22, 2026

300 Kent St, Sydney New South Wales 2000 - Site Outage

Detected by Pingoru
Sep 22, 2026, 11:56 PM UTC
Resolved
Sep 22, 2026, 11:56 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Sep 22, 2026, 11:56 PM UTC

    Type: Incident Affected Components: NSW Managed Wi-Fi Sep 22, 23:56:59 GMT+0 - Investigating - Network Operations is currently investigating a sitewide service interruption at 300 Kent St, Sydney New South Wales 2000

Read the full incident report →

Minor September 22, 2026

40 Hunter Street, Lewisham, NSW 2049 - Site Outage

Detected by Pingoru
Sep 22, 2026, 04:16 PM UTC
Resolved
Sep 22, 2026, 08:02 PM UTC
Duration
3h 46m
Affected: Australia & New Zealand (NSW Managed Wi-Fi)
Timeline · 1 update
  1. investigating Sep 22, 2026, 04:16 PM UTC

    Network Operations is currently investigating a sitewide service interruption at 40 Hunter Street, Lewisham, NSW 2049

Read the full incident report →

Minor September 22, 2026

2 Symphony Way, Springfield Central, QLD, 4300 - Public WiFi - Degraded Performance

Detected by Pingoru
Sep 22, 2026, 12:28 AM UTC
Resolved
Sep 22, 2026, 12:44 AM UTC
Duration
15m
Affected: Australia & New Zealand (QLD Managed Wi-Fi)
Timeline · 4 updates
  1. investigating Sep 22, 2026, 12:28 AM UTC

    Network Operations is currently investigating a Degraded Performance at 2 Symphony Way, Springfield Central, QLD, 4300 - Public WiFi

  2. identified Sep 22, 2026, 12:31 AM UTC

    We have identified an ongoing electrical works at the affected site. No estimated time of restroration is available yet. Further updates will be provided once more information is available.

  3. monitoring Sep 22, 2026, 12:34 AM UTC

    We implemented a fix and are currently monitoring the result.

  4. resolved Sep 22, 2026, 12:44 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 22, 2026

2 Symphony Way, Springfield Central, QLD, 4300 - Public WiFi - Degraded Performance

Detected by Pingoru
Sep 22, 2026, 12:28 AM UTC
Resolved
Sep 22, 2026, 12:28 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Sep 22, 2026, 12:28 AM UTC

    Type: Incident Affected Components: QLD Managed Wi-Fi Sep 22, 00:28:33 GMT+0 - Investigating - Network Operations is currently investigating a Degraded Performance at 2 Symphony Way, Springfield Central, QLD, 4300 - Public WiFi

Read the full incident report →

Minor September 22, 2026

SHA 50 Barry St and 127 Leicester St VIC 3053 - Site Outage

Detected by Pingoru
Sep 22, 2026, 12:21 AM UTC
Resolved
Sep 22, 2026, 08:02 PM UTC
Duration
19h 41m
Affected: Australia & New Zealand (VIC Managed Wi-Fi)
Timeline · 2 updates
  1. investigating Sep 22, 2026, 12:21 AM UTC

    Network Operations is currently investigating a sitewide service interruption at SHA 50 Barry St and 127 Leicester St VIC 3053

  2. identified Sep 22, 2026, 12:21 AM UTC

    We are continuing to work on a fix for this incident.

Read the full incident report →

Notice September 21, 2026

148 Mountain View Rd, Maleny QLD 4552 - Site Outage

Detected by Pingoru
Sep 21, 2026, 10:54 PM UTC
Resolved
Sep 21, 2026, 11:46 PM UTC
Duration
51m
Affected: Australia & New Zealand (QLD Managed Wi-Fi)
Timeline · 3 updates
  1. investigating Sep 21, 2026, 10:54 PM UTC

    Network Operations is currently investigating a sitewide service interruption at 148 Mountain View Rd, Maleny QLD 4552

  2. identified Sep 21, 2026, 10:55 PM UTC

    We have identified an ongoing power issue at the affected site. Estimated time of restoration is 3:00 pm AEST. Further updates will be provided once more information is available.

  3. resolved Sep 21, 2026, 11:46 PM UTC

    We implemented a fix and are currently monitoring the result.

Read the full incident report →

Notice September 21, 2026

90 Carillon Ave Newtown, NSW 2042 - Degraded Performance

Detected by Pingoru
Sep 21, 2026, 06:22 PM UTC
Resolved
Sep 22, 2026, 05:07 AM UTC
Duration
10h 45m
Affected: Australia & New Zealand (NSW Managed Wi-Fi)
Timeline · 4 updates
  1. investigating Sep 21, 2026, 06:22 PM UTC

    Network Operations is currently investigating a Degraded Performance at 90 Carillon Ave Newtown, NSW 2042

  2. identified Sep 22, 2026, 01:51 AM UTC

    A technician has arrived onsite. We are continuing to work on a fix for this incident.

  3. monitoring Sep 22, 2026, 02:38 AM UTC

    We implemented a fix and are currently monitoring the result.

  4. resolved Sep 22, 2026, 05:07 AM UTC

    This incident has been resolved and services are fully operational.

Read the full incident report →

Notice September 21, 2026

130 Currie St, Nambour, QLD 4560 - Site Outage

Detected by Pingoru
Sep 21, 2026, 05:20 PM UTC
Resolved
Sep 22, 2026, 09:16 AM UTC
Duration
15h 56m
Affected: Australia & New Zealand (QLD Managed Wi-Fi)
Timeline · 3 updates
  1. investigating Sep 21, 2026, 05:20 PM UTC

    Network Operations is currently investigating a sitewide service interruption at 130 Currie St, Nambour, QLD 4560

  2. monitoring Sep 22, 2026, 04:40 AM UTC

    We have implemented a fix and currently monitoring the result.

  3. resolved Sep 22, 2026, 09:16 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 21, 2026

198 A'Beckett St, Melbourne, Victoria 3000 - Site Outage

Detected by Pingoru
Sep 21, 2026, 03:59 PM UTC
Resolved
Sep 21, 2026, 08:01 PM UTC
Duration
4h 2m
Affected: Australia & New Zealand (VIC Managed Wi-Fi)
Timeline · 4 updates
  1. investigating Sep 21, 2026, 03:59 PM UTC

    Network Operations is currently investigating a sitewide service interruption at 198 A'Beckett St, Melbourne, Victoria 3000

  2. identified Sep 21, 2026, 04:33 PM UTC

    We are continuing to work on a fix for this incident.

  3. monitoring Sep 21, 2026, 04:56 PM UTC

    We implemented a fix and are currently monitoring the result.

  4. resolved Sep 21, 2026, 08:01 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 20, 2026

48 James St, Fortitude Valley QLD 4006 - Site Outage

Detected by Pingoru
Sep 20, 2026, 06:35 PM UTC
Resolved
Sep 22, 2026, 12:46 AM UTC
Duration
1d 6h
Affected: Australia & New Zealand (QLD Managed Wi-Fi)
Timeline · 3 updates
  1. investigating Sep 20, 2026, 06:35 PM UTC

    Network Operations is currently investigating a sitewide service interruption at 48 James St, Fortitude Valley QLD 4006

  2. monitoring Sep 20, 2026, 11:54 PM UTC

    Our Network Operations Team has implemented a fix and we are currently monitoring the result.

  3. resolved Sep 22, 2026, 12:46 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 20, 2026

3 Lang Street, Bilinga, QLD, 4225 - Degraded Performance

Detected by Pingoru
Sep 20, 2026, 03:07 PM UTC
Resolved
Sep 22, 2026, 08:02 PM UTC
Duration
2d 4h
Affected: Fibre-to-the-Premises (QLD FTTP)
Timeline · 2 updates
  1. investigating Sep 20, 2026, 03:07 PM UTC

    Network Operations is currently investigating a Degraded Performance at 3 Lang Street, Bilinga, QLD, 4225

  2. identified Sep 21, 2026, 02:54 AM UTC

    We are continuing to work on a fix for this incident.

Read the full incident report →

Notice September 20, 2026

Goroka Eastern Highlands Province, Papua New Guinea - Site Outage

Detected by Pingoru
Sep 20, 2026, 11:27 AM UTC
Resolved
Sep 20, 2026, 11:08 PM UTC
Duration
11h 41m
Affected: Pacific Island Region (PNG Managed Wi-Fi)
Timeline · 4 updates
  1. investigating Sep 20, 2026, 11:27 AM UTC

    Network Operations is currently investigating a sitewide service interruption at Goroka Eastern Highlands Province, Papua New Guinea

  2. identified Sep 20, 2026, 11:27 AM UTC

    Local power outage identified for the address Goroka Eastern Highlands Province, Papua New Guinea

  3. monitoring Sep 20, 2026, 12:27 PM UTC

    We implemented a fix and are currently monitoring the result.

  4. resolved Sep 20, 2026, 11:08 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 20, 2026

7 Batman St, West Melbourne VIC 3003 or 407 King St West Melbourne VIC 3003 - Degraded Performance

Detected by Pingoru
Sep 20, 2026, 08:15 AM UTC
Resolved
Sep 22, 2026, 08:02 PM UTC
Duration
2d 11h
Affected: Australia & New Zealand (VIC Managed Wi-Fi)
Timeline · 2 updates
  1. investigating Sep 20, 2026, 08:15 AM UTC

    Network Operations is currently investigating a Degraded Performance at 7 Batman St, West Melbourne VIC 3003 or 407 King St West Melbourne VIC 3003

  2. identified Sep 21, 2026, 03:32 AM UTC

    We are continuing to work on a fix for this incident.

Read the full incident report →

Major September 20, 2026

484 Elgar Rd, Box Hill, Victoria 3128, Australia - Site Outage

Detected by Pingoru
Sep 20, 2026, 01:49 AM UTC
Resolved
Sep 20, 2026, 01:49 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Sep 20, 2026, 01:49 AM UTC

    Type: Incident Affected Components: VIC Managed Wi-Fi Sep 20, 01:49:00 GMT+0 - Investigating - Network Operations is currently investigating a sitewide service interruption at 484 Elgar Rd, Box Hill, Victoria 3128, Australia

Read the full incident report →

Notice September 19, 2026

Hagen Drive, Mount Hagen, Western Highlands, Papua New Guinea - Degraded Performance

Detected by Pingoru
Sep 19, 2026, 09:00 PM UTC
Resolved
Sep 22, 2026, 09:09 AM UTC
Duration
2d 12h
Affected: Pacific Island Region (PNG Managed Wi-Fi)
Timeline · 5 updates
  1. investigating Sep 19, 2026, 09:00 PM UTC

    Network Operations is currently investigating a Degraded Performance at Hagen Drive, Mount Hagen, Western Highlands, Papua New Guinea

  2. resolved Sep 20, 2026, 03:22 AM UTC

    We are continuing to work on a fix for this incident.

  3. investigating Sep 20, 2026, 01:52 PM UTC

    This incident has been resolved.

  4. monitoring Sep 20, 2026, 04:37 PM UTC

    We are continuing to work on a fix for this incident.

  5. resolved Sep 22, 2026, 09:09 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 19, 2026

71 Devonport Road, Tauranga - Degraded Performance

Detected by Pingoru
Sep 19, 2026, 05:47 AM UTC
Resolved
Sep 20, 2026, 10:48 AM UTC
Duration
1d 5h
Affected: Australia & New Zealand (NZ Managed Wi-Fi)
Timeline · 2 updates
  1. investigating Sep 19, 2026, 05:47 AM UTC

    Network Operations is currently investigating a Degraded Performance at 71 Devonport Road, Tauranga

  2. resolved Sep 20, 2026, 10:48 AM UTC

    We are continuing to work on a fix for this incident.

Read the full incident report →

Notice September 19, 2026

127 Leicester StCarlton VIC 3053 - Degraded Performance

Detected by Pingoru
Sep 19, 2026, 04:11 AM UTC
Resolved
Sep 20, 2026, 12:36 AM UTC
Duration
20h 25m
Affected: Australia & New Zealand (VIC Managed Wi-Fi)
Timeline · 3 updates
  1. investigating Sep 19, 2026, 04:11 AM UTC

    Network Operations is currently investigating a Degraded Performance at 127 Leicester St Carlton VIC 3053

  2. monitoring Sep 19, 2026, 12:37 PM UTC

    We are continuing to work on a fix for this incident.

  3. resolved Sep 20, 2026, 12:36 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 18, 2026

268 Flinders St Melbourne, VIC 3000 - Site Outage

Detected by Pingoru
Sep 18, 2026, 04:52 AM UTC
Resolved
Sep 20, 2026, 12:28 AM UTC
Duration
1d 19h
Affected: Australia & New Zealand (VIC Managed Wi-Fi)
Timeline · 3 updates
  1. investigating Sep 18, 2026, 04:52 AM UTC

    Network Operations is currently investigating a sitewide service interruption at 268 Flinders St Melbourne, VIC 3000

  2. monitoring Sep 19, 2026, 02:53 PM UTC

    We are continuing to work on a fix for this incident.

  3. resolved Sep 20, 2026, 12:28 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 18, 2026

60 Garden St South Yarra VIC 3141 - Site Outage

Detected by Pingoru
Sep 18, 2026, 12:28 AM UTC
Resolved
Sep 22, 2026, 08:02 PM UTC
Duration
4d 19h
Affected: Australia & New Zealand (VIC Managed Wi-Fi)
Timeline · 2 updates
  1. investigating Sep 18, 2026, 12:28 AM UTC

    Network Operations is currently investigating a partial service interruption at 60 Garden St South Yarra VIC 3141

  2. identified Sep 21, 2026, 02:52 AM UTC

    We are continuing to work on a fix for this incident.

Read the full incident report →