- Detected by Pingoru
- May 24, 2026, 08:43 PM UTC
- Resolved
- May 24, 2026, 10:17 PM UTC
- Duration
- 1h 34m
Affected: Fibre-to-the-Premises (QLD FTTP)
Timeline · 3 updates
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investigating May 24, 2026, 08:43 PM UTC
Network Operations is currently investigating a sitewide service interruption at 15 High Street, Lutwyche, QLD, 4030
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monitoring May 24, 2026, 08:50 PM UTC
We implemented a fix and are currently monitoring the result.
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resolved May 24, 2026, 10:17 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 24, 2026, 12:45 PM UTC
- Resolved
- May 24, 2026, 04:42 PM UTC
- Duration
- 3h 56m
Affected: Australia & New Zealand (QLD Managed Wi-Fi)
Timeline · 4 updates
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investigating May 24, 2026, 12:45 PM UTC
Network Operations is currently investigating a sitewide service interruption at 84 O'Keefe St Woolloongabba, QLD 4102
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identified May 24, 2026, 12:46 PM UTC
We are continuing to work on a fix for this incident.
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monitoring May 24, 2026, 02:08 PM UTC
We implemented a fix and are currently monitoring the result.
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resolved May 24, 2026, 04:42 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 23, 2026, 12:51 AM UTC
- Resolved
- May 28, 2026, 10:45 PM UTC
- Duration
- 5d 21h
Affected: Australia & New Zealand (NSW Managed Wi-Fi)
Timeline · 5 updates
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investigating May 23, 2026, 12:51 AM UTC
We are currently investigating degraded performance in areas of New South Wales.
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identified May 23, 2026, 01:02 AM UTC
We have identified the cause and are working with upstream providers to reduce impact.
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monitoring May 23, 2026, 01:22 AM UTC
We implemented a fix and are currently monitoring the result.
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identified May 23, 2026, 01:53 AM UTC
We are continuing to work on a fix for this incident.
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resolved May 28, 2026, 10:45 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 22, 2026, 09:14 AM UTC
- Resolved
- May 22, 2026, 04:34 PM UTC
- Duration
- 7h 20m
Affected: Australia & New Zealand (QLD Managed Wi-Fi)
Timeline · 2 updates
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identified May 22, 2026, 09:14 AM UTC
Power has been tripped to the networking equipment, we are working with staff on site to restore electricity.
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resolved May 22, 2026, 04:34 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 21, 2026, 12:12 PM UTC
- Resolved
- May 24, 2026, 07:14 AM UTC
- Duration
- 2d 19h
Affected: Australia & New Zealand (VIC Managed Wi-Fi)
Timeline · 2 updates
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investigating May 21, 2026, 12:12 PM UTC
Network Operations is currently investigating a Degraded Performance at 949 Dandenong Rd, Malvern East, Victoria 3145, Australia
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monitoring May 21, 2026, 01:39 PM UTC
We implemented a fix and are currently monitoring the result.
Read the full incident report →
- Detected by Pingoru
- May 21, 2026, 06:04 AM UTC
- Resolved
- May 30, 2026, 10:54 PM UTC
- Duration
- 9d 16h
Affected: Australia & New Zealand (WA Managed Wi-Fi)
Timeline · 3 updates
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investigating May 21, 2026, 06:04 AM UTC
Network Operations is currently investigating a Degraded Performance at 2 Bradford Street Mt Lawley, WA 6050
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identified May 27, 2026, 07:50 AM UTC
We are continuing to work on a fix for this incident.
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monitoring May 28, 2026, 09:58 AM UTC
We implemented a fix and are currently monitoring the result.
Read the full incident report →
- Detected by Pingoru
- May 21, 2026, 04:51 AM UTC
- Resolved
- May 22, 2026, 10:42 AM UTC
- Duration
- 1d 5h
Affected: Australia & New Zealand (NSW Managed Wi-Fi)
Timeline · 3 updates
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investigating May 21, 2026, 04:51 AM UTC
Network Operations is currently investigating a Degraded Performance at 74 Carlton Cresent Summer Hill, NSW 2130
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identified May 21, 2026, 06:50 AM UTC
We are continuing to work on a fix for this incident.
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monitoring May 21, 2026, 07:14 AM UTC
We implemented a fix and are currently monitoring the result.
Read the full incident report →
- Detected by Pingoru
- May 20, 2026, 11:26 PM UTC
- Resolved
- May 21, 2026, 05:28 AM UTC
- Duration
- 6h 1m
Affected: Australia & New Zealand (QLD Managed Wi-Fi)
Timeline · 2 updates
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investigating May 20, 2026, 11:26 PM UTC
Network Operations is currently investigating a Degraded Performance at 5 Fishermans Rd, Maroochydore 4558
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resolved May 21, 2026, 05:28 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 20, 2026, 04:32 PM UTC
- Resolved
- May 20, 2026, 09:47 PM UTC
- Duration
- 5h 14m
Affected: Pacific Island Region (Fiji Managed Wi-Fi)
Timeline · 3 updates
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investigating May 20, 2026, 04:32 PM UTC
Network Operations is currently investigating a Partial Outage at Sigatoka, Queens Rd, Coral Coast, Fiji
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identified May 20, 2026, 08:32 PM UTC
We’ve identified that the issue is caused by a power outage, which is temporarily affecting our site. Services are expected to return once power is restored
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resolved May 20, 2026, 09:47 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 20, 2026, 04:14 PM UTC
- Resolved
- May 20, 2026, 09:24 PM UTC
- Duration
- 5h 9m
Affected: Australia & New Zealand (QLD Managed Wi-Fi)
Timeline · 3 updates
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investigating May 20, 2026, 04:14 PM UTC
Network Operations is currently investigating a Degraded Performance at 125 Colchester St, South Brisbane, QLD, 4101
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monitoring May 20, 2026, 04:17 PM UTC
We implemented a fix and are currently monitoring the result.
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resolved May 20, 2026, 09:24 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 20, 2026, 06:22 AM UTC
- Resolved
- May 20, 2026, 10:45 AM UTC
- Duration
- 4h 23m
Affected: Australia & New Zealand (NSW Managed Wi-Fi)
Timeline · 3 updates
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investigating May 20, 2026, 06:22 AM UTC
Network Operations is currently investigating a Degraded Performance at 13-23 Gibbons St, Redfern NSW 2016
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monitoring May 20, 2026, 07:39 AM UTC
We implemented a fix and are currently monitoring the result.
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resolved May 20, 2026, 10:45 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 20, 2026, 12:08 AM UTC
- Resolved
- May 20, 2026, 12:15 PM UTC
- Duration
- 12h 6m
Affected: Core Systems (Help Desk System)
Timeline · 6 updates
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investigating May 20, 2026, 12:08 AM UTC
Our Network Operations team are investigating a systems issue affecting our Help desk network monitoring platforms. There are no expected interruptions for users, however our nation-wide network visibility is impacted.
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identified May 20, 2026, 01:24 AM UTC
We have identified the issue and are continuing to work on a fix for this incident.
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identified May 20, 2026, 02:23 AM UTC
We are continuing to work on a fix for this incident.
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identified May 20, 2026, 04:47 AM UTC
Some of our services are back online but we are still experiencing problems with our Network Monitoring Systems. We will provide another update as soon as possible.
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monitoring May 20, 2026, 05:09 AM UTC
We implemented a fix and are currently monitoring the result.
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resolved May 20, 2026, 12:15 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 19, 2026, 07:40 AM UTC
- Resolved
- May 19, 2026, 12:39 PM UTC
- Duration
- 4h 59m
Affected: Australia & New Zealand (QLD Managed Wi-Fi)
Timeline · 3 updates
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investigating May 19, 2026, 07:40 AM UTC
Network Operations is currently investigating a Degraded Performance at 38 Wharf St, Brisbane City, Queensland 4000
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monitoring May 19, 2026, 08:00 AM UTC
We implemented a fix and are currently monitoring the result.
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resolved May 19, 2026, 12:39 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 19, 2026, 05:34 AM UTC
- Resolved
- May 19, 2026, 12:32 PM UTC
- Duration
- 6h 57m
Affected: Pacific Island Region (PNG Managed Wi-Fi)
Timeline · 4 updates
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investigating May 19, 2026, 05:34 AM UTC
Network Operations is currently investigating a Degraded Performance at Jacksons Parade, Kila Kila No. 1, National Capital District, Papua New Guinea
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identified May 19, 2026, 05:40 AM UTC
We are continuing to work on a fix for this incident.
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monitoring May 19, 2026, 05:55 AM UTC
We implemented a fix and are currently monitoring the result.
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resolved May 19, 2026, 12:32 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 18, 2026, 08:01 PM UTC
- Resolved
- May 18, 2026, 11:34 PM UTC
- Duration
- 3h 33m
Affected: Australia & New Zealand (QLD Managed Wi-Fi)
Timeline · 3 updates
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investigating May 18, 2026, 08:01 PM UTC
Network Operations is currently investigating a Degraded Performance at 164 Horton Pde, Maroochydore, Queensland 4558
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monitoring May 18, 2026, 08:09 PM UTC
We implemented a fix and are currently monitoring the result.
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resolved May 18, 2026, 11:34 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 18, 2026, 05:45 PM UTC
- Resolved
- May 18, 2026, 06:01 PM UTC
- Duration
- 15m
Affected: Australia & New Zealand (QLD Managed Wi-Fi)
Timeline · 1 update
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investigating May 18, 2026, 05:45 PM UTC
Network Operations is currently investigating a Degraded Performance at 1 Melrose Parade, Maroochydore Queensland 4558
Read the full incident report →
- Detected by Pingoru
- May 18, 2026, 01:20 PM UTC
- Resolved
- May 19, 2026, 12:29 PM UTC
- Duration
- 23h 9m
Affected: Australia & New Zealand (VIC Managed Wi-Fi)
Timeline · 3 updates
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investigating May 18, 2026, 01:20 PM UTC
Network Operations is currently investigating a Degraded Performance at the following address: * 39 Lonsdale St, Melbourne, Victoria 3000 * 550-590 Lygon Street, Carlton VIC 3053 * 5 Villiers St, North Melbourne VIC 3051 * 106-116 A'Beckett Street, Melbourne 3000 * 238 Flinders St, Melbourne VIC 3000
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monitoring May 18, 2026, 03:22 PM UTC
We implemented a fix and are currently monitoring the result.
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resolved May 19, 2026, 12:29 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 18, 2026, 09:59 AM UTC
- Resolved
- May 27, 2026, 09:32 AM UTC
- Duration
- 8d 23h
Affected: Australia & New Zealand (NSW Managed Wi-Fi)
Timeline · 2 updates
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investigating May 18, 2026, 09:59 AM UTC
Network Operations is currently investigating a Degraded Performance at 319-325 Sussex St Sydney, NSW 2000
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monitoring May 19, 2026, 12:02 PM UTC
We implemented a fix and are currently monitoring the result.
Read the full incident report →
- Detected by Pingoru
- May 18, 2026, 07:00 AM UTC
- Resolved
- May 27, 2026, 08:37 AM UTC
- Duration
- 9d 1h
Affected: Australia & New Zealand (NSW Managed Wi-Fi)
Timeline · 3 updates
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investigating May 18, 2026, 07:00 AM UTC
Network Operations is currently investigating a Degraded Performance at 73 Albert Ave, Chatswood NSW 2067
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identified May 18, 2026, 08:46 AM UTC
We have identified an upstream provider issue and are continuing to work on a fix for this incident.
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monitoring May 18, 2026, 09:00 AM UTC
A fix has been implemented and we are currently monitoring the result.
Read the full incident report →
- Detected by Pingoru
- May 18, 2026, 06:43 AM UTC
- Resolved
- May 18, 2026, 10:05 AM UTC
- Duration
- 3h 21m
Affected: Australia & New Zealand (VIC Managed Wi-Fi)
Timeline · 1 update
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investigating May 18, 2026, 06:43 AM UTC
Network Operations is currently investigating a Degraded Performance at 88 Flinders St, Melbourne, Victoria 3000, Australia
Read the full incident report →
- Detected by Pingoru
- May 17, 2026, 11:31 PM UTC
- Resolved
- May 20, 2026, 10:49 AM UTC
- Duration
- 2d 11h
Affected: Australia & New Zealand (VIC Managed Wi-Fi)
Timeline · 3 updates
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investigating May 17, 2026, 11:31 PM UTC
Network Operations is currently investigating a Partial outage at 58 Station Street, Burwood, Vic 3125
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monitoring May 20, 2026, 07:10 AM UTC
We implemented a fix and are currently monitoring the result.
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resolved May 20, 2026, 10:49 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 17, 2026, 11:02 PM UTC
- Resolved
- May 26, 2026, 12:38 AM UTC
- Duration
- 8d 1h
Affected: Australia & New Zealand (QLD Managed Wi-Fi)
Timeline · 2 updates
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investigating May 17, 2026, 11:02 PM UTC
Network Operations is currently investigating a Degraded Performance at 31 Sportsmans Parade, Bokarina, QLD 4575
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monitoring May 25, 2026, 11:32 PM UTC
We implemented a fix and are currently monitoring the result.
Read the full incident report →
- Detected by Pingoru
- May 15, 2026, 04:49 AM UTC
- Resolved
- May 15, 2026, 10:13 PM UTC
- Duration
- 17h 23m
Affected: Fibre-to-the-Premises (QLD FTTP)
Timeline · 6 updates
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investigating May 15, 2026, 04:49 AM UTC
Network Operations is currently investigating a sitewide service interruption at 61 Explorer Drive, Albany Creek, QLD, 4035
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investigating May 15, 2026, 08:44 AM UTC
A technician is being dispatched to site/A technician has arrived onsite.
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identified May 15, 2026, 08:55 AM UTC
We are continuing to work on a fix for this incident.
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monitoring May 15, 2026, 11:50 AM UTC
We implemented a fix and are currently monitoring the result.
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monitoring May 15, 2026, 11:51 AM UTC
We implemented a fix and are currently monitoring the result.
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resolved May 15, 2026, 10:13 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 15, 2026, 03:08 AM UTC
- Resolved
- May 29, 2026, 09:26 PM UTC
- Duration
- 14d 18h
Affected: Core Systems (Help Desk System)Australia & New Zealand (NSW Managed Wi-Fi)Core Systems (Help Desk Phone System)Australia & New Zealand (ACT Managed Wi-Fi)Core Systems (Q2 Platform)Fibre-to-the-Premises (QLD FTTP)Core Systems (Exosphere Platform)Australia & New Zealand (VIC Managed Wi-Fi)Fibre-to-the-Premises (NSW FTTP)Australia & New Zealand (QLD Managed Wi-Fi)Core Systems (Stratosphere Platform)Fibre-to-the-Premises (VIC FTTP)Australia & New Zealand (WA Managed Wi-Fi)Fibre-to-the-Premises (SA FTTP)Australia & New Zealand (SA Managed Wi-Fi)Fibre-to-the-Premises (WA FTTP)Australia & New Zealand (TAS Managed Wi-Fi)Australia & New Zealand (NT Managed Wi-Fi)Australia & New Zealand (NZ Managed Wi-Fi)Core Systems (VOIP Platform)
Timeline · 3 updates
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investigating May 15, 2026, 03:08 AM UTC
Our Network Operations team are investigating a systems issue affecting our platforms. Affected customers will experience issues connecting to network
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investigating May 15, 2026, 03:14 AM UTC
This incident is also impacting Superloop network traffic, impacting users will experience delays and total outages - we are continuing our investigation.
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monitoring May 15, 2026, 03:39 AM UTC
We implemented a fix and are currently monitoring the result.
Read the full incident report →
- Detected by Pingoru
- May 13, 2026, 02:30 PM UTC
- Resolved
- May 13, 2026, 09:14 PM UTC
- Duration
- 6h 44m
Affected: Australia & New Zealand (QLD Managed Wi-Fi)
Timeline · 2 updates
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investigating May 13, 2026, 02:30 PM UTC
Network Operations is currently investigating a sitewide service interruption at multiple sites in Queensland
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monitoring May 13, 2026, 02:49 PM UTC
We implemented a fix and are currently monitoring the result.
Read the full incident report →
