Superloop Outage History

Superloop partial outage · 17 active incidents View live status →

Superloop had 150 outages in the last 2 years totaling 1115h 42m of downtime — averaging 6.2 incidents per month.

There were 150 Superloop outages since March 11, 2026 totaling 1115h 42m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://smart-status.superloop.com

Notice May 13, 2026

67 Bulcock St Caloundra QLD 4551 - Degraded Performance

Detected by Pingoru
May 13, 2026, 12:18 PM UTC
Resolved
May 21, 2026, 11:48 AM UTC
Duration
7d 23h
Affected: Australia & New Zealand (QLD Managed Wi-Fi)
Timeline · 4 updates
  1. investigating May 13, 2026, 12:18 PM UTC

    Network Operations is currently investigating a Degraded Performance at 67 Bulcock St Caloundra QLD 4551

  2. investigating May 18, 2026, 11:30 PM UTC

    A technician visit has been scheduled.

  3. investigating May 19, 2026, 06:30 PM UTC

    A technician has arrived onsite.

  4. monitoring May 19, 2026, 09:10 PM UTC

    We implemented a fix and are currently monitoring the result.

Read the full incident report →

Notice May 13, 2026

Exosphere portal - Outage

Detected by Pingoru
May 13, 2026, 08:09 AM UTC
Resolved
May 14, 2026, 03:43 AM UTC
Duration
19h 34m
Affected: Core Systems (Exosphere Platform)
Timeline · 2 updates
  1. investigating May 13, 2026, 08:09 AM UTC

    Our systems are experiencing a critical issue affecting the Login Portal. Our Network Operations are currently investigating and working towards a resolution.

  2. monitoring May 13, 2026, 08:43 AM UTC

    We implemented a fix and are currently monitoring the result.

Read the full incident report →

Notice May 12, 2026

167 Alexandra Parade, Alexandra Headland QLD 4572 - Partial Outage

Detected by Pingoru
May 12, 2026, 01:09 PM UTC
Resolved
May 12, 2026, 11:18 PM UTC
Duration
10h 9m
Affected: Australia & New Zealand (QLD Managed Wi-Fi)
Timeline · 4 updates
  1. investigating May 12, 2026, 01:09 PM UTC

    Network Operations is currently investigating a Partial Outage at Alex Surf Club, 167 Alexandra Parade, Alexandra Headland QLD 4572

  2. identified May 12, 2026, 01:09 PM UTC

    We’ve identified that the issue is caused by a planned power outage from the local power provider, which is temporarily affecting our site. Services are expected to return once power is restored

  3. monitoring May 12, 2026, 05:53 PM UTC

    Power has been restored and the site is now back online. We are continuing to monitor the situation closely.

  4. resolved May 12, 2026, 11:18 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 12, 2026

Kiunga, Western, Papua New Guinea - Partial Outage

Detected by Pingoru
May 12, 2026, 12:47 PM UTC
Resolved
May 17, 2026, 12:41 AM UTC
Duration
4d 11h
Affected: Pacific Island Region (PNG Managed Wi-Fi)
Timeline · 1 update
  1. investigating May 12, 2026, 12:47 PM UTC

    Network Operations is currently investigating a sitewide service interruption at Kiunga, Western, Papua New Guinea.

Read the full incident report →

Notice May 12, 2026

2-36 Cotton Tree Parade, Maroochydore QLD 4558, AU - Partial Outage

Detected by Pingoru
May 12, 2026, 12:43 PM UTC
Resolved
May 14, 2026, 05:51 AM UTC
Duration
1d 17h
Affected: Australia & New Zealand (QLD Managed Wi-Fi)
Timeline · 4 updates
  1. investigating May 12, 2026, 12:43 PM UTC

    Network Operations is currently investigating a sitewide service interruption at 2-36 Cotton Tree Parade, Maroochydore QLD 4558, AU

  2. identified May 12, 2026, 01:05 PM UTC

    We’ve identified that the issue is caused by a planned power outage from the local power provider, which is temporarily affecting our site. Services are expected to return once power is restored

  3. monitoring May 12, 2026, 06:17 PM UTC

    Power has been restored and the site is now back online. We are continuing to monitor the situation closely.

  4. resolved May 14, 2026, 05:51 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 12, 2026

5 Lincoln Sq S, Carlton, Victoria 3053, Australia - Partial Outage

Detected by Pingoru
May 12, 2026, 01:29 AM UTC
Resolved
May 12, 2026, 11:29 PM UTC
Duration
21h 59m
Affected: Australia & New Zealand (VIC Managed Wi-Fi)
Timeline · 4 updates
  1. investigating May 12, 2026, 01:29 AM UTC

    Network Operations is currently investigating a Partial Outage at 5 Lincoln Sq S, Carlton, Victoria 3053, Australia

  2. investigating May 12, 2026, 03:27 AM UTC

    A technician has arrived onsite.

  3. monitoring May 12, 2026, 03:57 AM UTC

    We implemented a fix and are currently monitoring the result.

  4. resolved May 12, 2026, 11:29 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 11, 2026

1 Driver Ave, Moore Park NSW 2021 - Partial Outage

Detected by Pingoru
May 11, 2026, 05:18 PM UTC
Resolved
May 11, 2026, 06:00 PM UTC
Duration
41m
Affected: Australia & New Zealand (NSW Managed Wi-Fi)
Timeline · 3 updates
  1. investigating May 11, 2026, 05:18 PM UTC

    Network Operations is currently investigating a Partial Outage at 1 Driver Ave, Moore Park NSW 2021

  2. monitoring May 11, 2026, 05:24 PM UTC

    We implemented a fix and are currently monitoring the result.

  3. resolved May 11, 2026, 06:00 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 11, 2026

15 Thompsons Rd, Pokolbin NSW 2320 - SC Outage

Detected by Pingoru
May 11, 2026, 03:05 PM UTC
Resolved
May 11, 2026, 09:53 PM UTC
Duration
6h 48m
Affected: Fibre-to-the-Premises (NSW FTTP)
Timeline · 3 updates
  1. investigating May 11, 2026, 03:05 PM UTC

    Network Operations is currently investigating a sitewide service interruption at 15 Thompsons Rd, Pokolbin NSW 2320

  2. monitoring May 11, 2026, 03:21 PM UTC

    We implemented a fix and are currently monitoring the result.

  3. resolved May 11, 2026, 09:53 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 11, 2026

50 Barry St & 127 Leicester St Carlton Melbourne, VIC 3053 - Partial Outage

Detected by Pingoru
May 11, 2026, 03:10 AM UTC
Resolved
May 11, 2026, 01:04 PM UTC
Duration
9h 54m
Affected: Australia & New Zealand (VIC Managed Wi-Fi)
Timeline · 2 updates
  1. investigating May 11, 2026, 03:10 AM UTC

    Network Operations is currently investigating a Degraded Performance at 50 Barry St & 127 Leicester St Carlton Melbourne, VIC 3053

  2. monitoring May 11, 2026, 03:35 AM UTC

    We implemented a fix and are currently monitoring the result.

Read the full incident report →

Notice May 10, 2026

24 Barkly Pl Carlton VIC 3053 - Degraded Performance

Detected by Pingoru
May 10, 2026, 09:41 PM UTC
Resolved
May 11, 2026, 01:11 PM UTC
Duration
15h 29m
Affected: Australia & New Zealand (VIC Managed Wi-Fi)
Timeline · 3 updates
  1. investigating May 10, 2026, 09:41 PM UTC

    Network Operations is currently investigating a Degraded Performance at 24 Barkly Pl Carlton VIC 3053

  2. monitoring May 11, 2026, 03:35 AM UTC

    We implemented a fix and are currently monitoring the result.

  3. resolved May 11, 2026, 01:11 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 10, 2026

131 Pelham Street, Carlton, VIC, 3053 - Partial Outage

Detected by Pingoru
May 10, 2026, 04:42 PM UTC
Resolved
May 14, 2026, 12:26 PM UTC
Duration
3d 19h
Affected: Australia & New Zealand (VIC Managed Wi-Fi)
Timeline · 3 updates
  1. investigating May 10, 2026, 04:42 PM UTC

    Network Operations is currently investigating a Partial Outage at **131 Pelham Street, Carlton, VIC, 3053**

  2. monitoring May 11, 2026, 03:36 AM UTC

    We implemented a fix and are currently monitoring the result.

  3. resolved May 14, 2026, 12:26 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 10, 2026

200 Gilchrist Dr, Campbelltown NSW 2560 - Degraded Performance

Detected by Pingoru
May 10, 2026, 03:03 PM UTC
Resolved
May 10, 2026, 10:47 PM UTC
Duration
7h 43m
Affected: Australia & New Zealand (NSW Managed Wi-Fi)
Timeline · 3 updates
  1. investigating May 10, 2026, 03:03 PM UTC

    Network Operations is currently investigating a Degraded Performance at 200 Gilchrist Dr, Campbelltown NSW 2560

  2. monitoring May 10, 2026, 04:56 PM UTC

    We implemented a fix and are currently monitoring the result.

  3. resolved May 10, 2026, 10:47 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 10, 2026

Champion Parade, Port Moresby, National Capital District, Papua New Guinea - SC Outage

Detected by Pingoru
May 10, 2026, 06:55 AM UTC
Resolved
May 10, 2026, 10:29 AM UTC
Duration
3h 33m
Affected: Pacific Island Region (PNG Managed Wi-Fi)
Timeline · 3 updates
  1. investigating May 10, 2026, 06:55 AM UTC

    Network Operations is currently investigating a sitewide service interruption at Champion Parade, Port Moresby, National Capital District, Papua New Guinea

  2. monitoring May 10, 2026, 07:06 AM UTC

    We implemented a fix and are currently monitoring the result.

  3. resolved May 10, 2026, 10:29 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 9, 2026

Jacksons Parade National Capital District, Papua New Guinea - Degraded Performance

Detected by Pingoru
May 09, 2026, 06:31 AM UTC
Resolved
May 09, 2026, 10:27 PM UTC
Duration
15h 56m
Affected: Pacific Island Region (PNG Managed Wi-Fi)
Timeline · 2 updates
  1. investigating May 09, 2026, 06:31 AM UTC

    Network Operations is currently investigating a Degraded Performance at Jacksons Parade National Capital District, Papua New Guinea.

  2. resolved May 09, 2026, 10:27 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 7, 2026

17-19 Mooloolaba Esp, Mooloolaba, Queensland 4557 - Partial Outage

Detected by Pingoru
May 07, 2026, 08:18 PM UTC
Resolved
May 07, 2026, 10:22 PM UTC
Duration
2h 3m
Affected: Australia & New Zealand (QLD Managed Wi-Fi)
Timeline · 3 updates
  1. investigating May 07, 2026, 08:18 PM UTC

    Network Operations is currently investigating a Partial Outage at 17-19 Mooloolaba Esp, Mooloolaba, Queensland 4557

  2. monitoring May 07, 2026, 08:31 PM UTC

    We implemented a fix and are currently monitoring the result.

  3. resolved May 07, 2026, 10:22 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 7, 2026

19 Banchory Court, Carindale, QLD, 4152 - Degraded Performance

Detected by Pingoru
May 07, 2026, 06:30 AM UTC
Resolved
May 07, 2026, 10:28 PM UTC
Duration
15h 58m
Affected: Fibre-to-the-Premises (QLD FTTP)
Timeline · 3 updates
  1. investigating May 07, 2026, 06:30 AM UTC

    Network Operations is currently investigating a Degraded Performance at 19 Banchory Court, Carindale, QLD, 4152

  2. monitoring May 07, 2026, 01:48 PM UTC

    We implemented a fix and are currently monitoring the result.

  3. resolved May 07, 2026, 10:28 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 7, 2026

7 Batman St, West Melbourne VIC 3003 - Partial Outage

Detected by Pingoru
May 07, 2026, 12:15 AM UTC
Resolved
May 07, 2026, 04:24 AM UTC
Duration
4h 9m
Affected: Australia & New Zealand (VIC Managed Wi-Fi)
Timeline · 2 updates
  1. investigating May 07, 2026, 12:15 AM UTC

    Network Operations is currently investigating a Degraded Performance at 7 Batman St, West Melbourne VIC 3003

  2. resolved May 07, 2026, 04:24 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 6, 2026

Victoria Rd & Pemberton St, Parramatta, New South Wales 2150 - Partial Outage

Detected by Pingoru
May 06, 2026, 04:29 PM UTC
Resolved
May 27, 2026, 08:28 AM UTC
Duration
20d 15h
Affected: Australia & New Zealand (NSW Managed Wi-Fi)
Timeline · 2 updates
  1. investigating May 06, 2026, 04:29 PM UTC

    Network Operations is currently investigating a Partial Outage at Victoria Rd & Pemberton St, Parramatta, New South Wales 2150

  2. monitoring May 06, 2026, 05:43 PM UTC

    We implemented a fix and are currently monitoring the result.

Read the full incident report →

Notice May 6, 2026

234 Warrigal Rd Camberwell VIC 3124 - Degraded Performance

Detected by Pingoru
May 06, 2026, 03:24 AM UTC
Resolved
May 06, 2026, 09:10 AM UTC
Duration
5h 46m
Affected: Australia & New Zealand (VIC Managed Wi-Fi)
Timeline · 3 updates
  1. investigating May 06, 2026, 03:24 AM UTC

    Network Operations is currently investigating a Degraded Performance at 234 Warrigal Rd Camberwell VIC 3124

  2. monitoring May 06, 2026, 04:51 AM UTC

    We implemented a fix and are currently monitoring the result.

  3. resolved May 06, 2026, 09:10 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 6, 2026

2 Laurence St St Lucia Brisbane, QLD 4067 - Partial Outage

Detected by Pingoru
May 06, 2026, 02:47 AM UTC
Resolved
May 06, 2026, 08:44 AM UTC
Duration
5h 57m
Affected: Australia & New Zealand (QLD Managed Wi-Fi)
Timeline · 3 updates
  1. investigating May 06, 2026, 02:47 AM UTC

    Network Operations is currently investigating a Degraded Performance at 2 Laurence St St Lucia Brisbane, QLD 4067

  2. monitoring May 06, 2026, 04:34 AM UTC

    We implemented a fix and are currently monitoring the result.

  3. resolved May 06, 2026, 08:44 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 5, 2026

80 Coronation, Nambour, QLD, 4560 - Degraded Performance

Detected by Pingoru
May 05, 2026, 10:58 PM UTC
Resolved
May 06, 2026, 12:18 AM UTC
Duration
1h 20m
Affected: Australia & New Zealand (QLD Managed Wi-Fi)
Timeline · 3 updates
  1. investigating May 05, 2026, 10:58 PM UTC

    Network Operations is currently investigating a Degraded Performance at 80 Coronation, Nambour, QLD, 4560

  2. monitoring May 05, 2026, 11:04 PM UTC

    We implemented a fix and are currently monitoring the result.

  3. resolved May 06, 2026, 12:18 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 5, 2026

125 Colchester St, South Brisbane, QLD, 4101 - SC Outage

Detected by Pingoru
May 05, 2026, 02:58 PM UTC
Resolved
May 05, 2026, 09:54 PM UTC
Duration
6h 56m
Affected: Australia & New Zealand (QLD Managed Wi-Fi)
Timeline · 3 updates
  1. investigating May 05, 2026, 02:58 PM UTC

    Network Operations is currently investigating a partial service interruption at 125 Colchester St, South Brisbane, QLD, 4101

  2. monitoring May 05, 2026, 03:04 PM UTC

    We implemented a fix and are currently monitoring the result.

  3. resolved May 05, 2026, 09:54 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 4, 2026

96 Edmund Rice Drive Southport, QLD 4215 - Degraded Performance

Detected by Pingoru
May 04, 2026, 11:58 PM UTC
Resolved
May 05, 2026, 01:36 AM UTC
Duration
1h 37m
Affected: Australia & New Zealand (QLD Managed Wi-Fi)
Timeline · 3 updates
  1. investigating May 04, 2026, 11:58 PM UTC

    Network Operations is currently investigating a Degraded Performance at 96 Edmund Rice Drive Southport, QLD 4215

  2. monitoring May 05, 2026, 12:33 AM UTC

    We implemented a fix and are currently monitoring the result.

  3. resolved May 05, 2026, 01:36 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 4, 2026

33 Shearwater Drive, Shortland, NSW, 2307 - Degraded Performance

Detected by Pingoru
May 04, 2026, 09:54 PM UTC
Resolved
May 05, 2026, 01:31 AM UTC
Duration
3h 37m
Affected: Fibre-to-the-Premises (NSW FTTP)
Timeline · 2 updates
  1. investigating May 04, 2026, 09:54 PM UTC

    Network Operations is currently investigating a Degraded Performance at **33 Shearwater Drive, Shortland, NSW, 2307**

  2. resolved May 05, 2026, 01:31 AM UTC

    This incident has been resolved.

Read the full incident report →