Superloop had 367 outages in the last 2 years totaling 1049h 6m of downtime — averaging 15 incidents per month.
There were 367 Superloop outages since February 23, 2026 totaling 1049h 6m of downtime. Each is summarised below — incident details, duration, and resolution information.
Network Operations is currently investigating a partial service interruption at **50 Barry St Carlton Melbourne, VIC 3053**
We are continuing to work on a fix for this incident.
This incident has been resolved.
Network Operations is currently investigating a Degraded Performance at 1 South Sea Islander Way, Maroochydore QLD 4551
We are continuing to work on a fix for this incident.
We implemented a fix and are currently monitoring the result.
This incident has been resolved.
Network Operations is currently investigating a sitewide service interruption at 18 Gailey Road St Lucia Brisbane, QLD 4067
This incident has been resolved.
Network Operations is currently investigating a sitewide service interruption at 33 School St, Kelvin Grove, QLD, 4059
We are continuing to work on a fix for this incident.
This incident has been resolved.
Network Operations is currently investigating a sitewide service interruption at Queens Rd, Pacific Harbour, Fiji
We are continuing to work on a fix for this incident.
Type: Maintenance Affected Components: QLD Managed Wi-Fi Sep 15, 05:09:02 GMT+0 - Identified - The Network Operations Team will perform Hazardous Works at 48 James St, Fortitude Valley QLD 4006 The maintenance will commence and end at the provided times below: Start: Thursday, 17th September, 05:00 AM AEST End: Thursday, 17th September, 05:30 AM AEST No service interruption is expected during this time.
Network Operations is currently investigating a sitewide service interruption at Queens Rd, Nadi, Fiji
We are continuing to work on a fix for this incident.
This incident has been resolved.
Type: Incident Affected Components: VIC Managed Wi-Fi Sep 16, 09:05:53 GMT+0 - Investigating - Network Operations is currently investigating a sitewide service interruption at 903 Dandenong Rd Malvern East VIC 3145
Type: Incident Affected Components: WA Managed Wi-Fi Sep 16, 05:02:49 GMT+0 - Identified - Network Operations is currently investigating a Degraded Performance at 90 South St, Murdoch, WA
Network Operations is currently investigating a sitewide service interruption at 133, Droop St Footscray Melbourne, VIC 3011
Our Team has identified a local electrical works on site. We will continue to monitor on this and will provide update once more information becomes available.
Type: Incident Affected Components: PNG Managed Wi-Fi Sep 15, 19:12:33 GMT+0 - Investigating - Network Operations is currently investigating a Degraded Performance at Kiunga, Western, Papua New Guinea
Type: Incident Affected Components: VIC Managed Wi-Fi Sep 15, 14:36:46 GMT+0 - Investigating - Network Operations is currently investigating a Degraded Performance at 8 Porter St Prahran VIC 3181
Type: Incident Affected Components: VIC Managed Wi-Fi Sep 15, 13:24:02 GMT+0 - Investigating - Network Operations is currently investigating a sitewide service interruption at 484 Elgar Rd Box Hill VIC 3128
Type: Incident Affected Components: Exosphere Platform Sep 14, 22:23:51 GMT+0 - Investigating - Network Operations is currently investigating a Degraded Performance at 5 Ross Smith Ave, Mascot, New South Wales, Australia
Type: Incident Affected Components: ACT Managed Wi-Fi Sep 14, 16:28:03 GMT+0 - Investigating - Network Operations is currently investigating a sitewide service interruption at 11 Kirinari St, Bruce ACT 2617
Type: Incident Affected Components: Fiji Managed Wi-Fi Sep 14, 13:40:02 GMT+0 - Investigating - Network Operations is currently investigating a Degraded Performance at Queens Rd, Nadi, Fiji
Type: Incident Affected Components: Q2 Platform, NSW Managed Wi-Fi, QLD Managed Wi-Fi, VIC Managed Wi-Fi Sep 14, 06:00:39 GMT+0 - Investigating - Network Operations Team is investigating a Major Incident affecting the Q2 Platform at the below addresses * 62 Blamey St, Kelvin Grove Queensland 4059 * 65 Mary Street, Brisbane QLD 4000 * 74 Carlton Cres, Summer Hill NSW 2130 * 7 Batman St, West Melbourne VIC 3003 * 8 John St, Mascot NSW 2020 * 167 Little Lonsdale St Melbourne VIC 3000 * 229 Franklin Street, Melbourne VIC 3000 * 73 Albert Ave, Chatswood NSW 2067 * 6 Central Park Ave, Chippendale NSW 2008 * 1 Regent St, Chippendale NSW 2008 * 9 Kensington St, Chippendale NSW 2008 * 8 Claremont Street, South Yarra, VIC 3141 * 66 Regent St, Redfern NSW 2016 * 111 Botany Rd, Waterloo, NSW 2017 * 360 William Street, Melbourne VIC 3000 Sep 14, 06:04:35 GMT+0 - Identified - We are continuing to work on a fix for this incident.
Type: Incident Affected Components: QLD Managed Wi-Fi Sep 13, 21:36:07 GMT+0 - Investigating - Network Operations is currently investigating a sitewide service interruption at 20 Minchinton St, Caloundra QLD 4551
Type: Incident Affected Components: VIC Managed Wi-Fi Sep 12, 02:05:06 GMT+0 - Investigating - Network Operations is currently investigating a partial service interruption at 183-189 A'Beckett St, Melbourne, VIC, 3000.
Type: Incident Affected Components: VIC Managed Wi-Fi Sep 12, 01:23:08 GMT+0 - Investigating - Network Operations is currently investigating a Degraded Performance service interruption at 1023 Dandenong Rd, Malvern East, Victoria 3145, Australia.
Type: Incident Affected Components: QLD Managed Wi-Fi Sep 11, 19:18:50 GMT+0 - Investigating - Network Operations is currently investigating a Degraded Performance at 22 Omrah Ave, Caloundra QLD 4551
Type: Incident Affected Components: VIC Managed Wi-Fi Sep 11, 16:42:53 GMT+0 - Investigating - Network Operations is currently investigating a sitewide service interruption at 32 Leicester St, Carlton, Victoria 3053, Australia
Network Operations is currently investigating a sitewide service interruption at 266 North Terrace, GSA North Terrace
We implemented a fix and are currently monitoring the result.
Network Operations is currently investigating a Degraded Performance at 380 William Street Melbourne, VIC 3000
We are continuing to work on a fix for this incident.
Identified an ongoing site renovation which may be impacting the service. Further updates will be provided once available
Type: Incident Affected Components: QLD Managed Wi-Fi Sep 11, 00:51:33 GMT+0 - Investigating - Network Operations is currently investigating a sitewide service interruption at 2-36 Cotton Tree Parade, Maroochydore QLD 4558