Superloop incident

Goroka Eastern Highlands Province, Papua New Guinea - Site Outage

Notice Resolved

Superloop experienced a notice incident on September 20, 2026 affecting Pacific Island Region (PNG Managed Wi-Fi), lasting 11h 41m. The incident has been resolved; the full update timeline is below.

Started
Sep 20, 2026, 11:27 AM UTC
Resolved
Sep 20, 2026, 11:08 PM UTC
Duration
11h 41m
Detected by Pingoru
Sep 20, 2026, 11:27 AM UTC

Affected components

Pacific Island Region (PNG Managed Wi-Fi)

Update timeline

  1. investigating Sep 20, 2026, 11:27 AM UTC

    Network Operations is currently investigating a sitewide service interruption at Goroka Eastern Highlands Province, Papua New Guinea

  2. identified Sep 20, 2026, 11:27 AM UTC

    Local power outage identified for the address Goroka Eastern Highlands Province, Papua New Guinea

  3. monitoring Sep 20, 2026, 12:27 PM UTC

    We implemented a fix and are currently monitoring the result.

  4. resolved Sep 20, 2026, 11:08 PM UTC

    This incident has been resolved.