Superloop incident

Hagen Drive, Mount Hagen, Western Highlands, Papua New Guinea - Degraded Performance

Notice Resolved

Superloop experienced a notice incident on September 19, 2026 affecting Pacific Island Region (PNG Managed Wi-Fi), lasting 2d 12h. The incident has been resolved; the full update timeline is below.

Started
Sep 19, 2026, 09:00 PM UTC
Resolved
Sep 22, 2026, 09:09 AM UTC
Duration
2d 12h
Detected by Pingoru
Sep 19, 2026, 09:00 PM UTC

Affected components

Pacific Island Region (PNG Managed Wi-Fi)

Update timeline

  1. investigating Sep 19, 2026, 09:00 PM UTC

    Network Operations is currently investigating a Degraded Performance at Hagen Drive, Mount Hagen, Western Highlands, Papua New Guinea

  2. resolved Sep 20, 2026, 03:22 AM UTC

    We are continuing to work on a fix for this incident.

  3. investigating Sep 20, 2026, 01:52 PM UTC

    This incident has been resolved.

  4. monitoring Sep 20, 2026, 04:37 PM UTC

    We are continuing to work on a fix for this incident.

  5. resolved Sep 22, 2026, 09:09 AM UTC

    This incident has been resolved.