Superloop Outage History

Superloop degraded · 9 active incidents View live status →

There were 51 Superloop outages since March 24, 2026 totaling 2808h 28m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://smart-status.superloop.com

Minor April 18, 2026

Multiple Sites in PNG - SC Outage

Detected by Pingoru
Apr 18, 2026, 07:54 AM UTC
Resolved
May 02, 2026, 11:46 PM UTC
Duration
14d 15h
Affected: Superloop SCPacific Island Region (PNG Managed Wi-Fi)
Timeline · 1 update
  1. investigating Apr 18, 2026, 07:54 AM UTC

    Network Operations is currently investigating a site-wide service interruption at below addresses. * Goroka, Eastern Highlands Province, Papua New Guinea * Ela Beach Rd, Port Moresby 111, Papua New Guinea * Mary St, Port Moresby, Papua New Guinea * Jacksons Parade Port Moresby, National Capital District 121 * Markham Rd, Lae, Papua New Guinea

Read the full incident report →

Minor April 17, 2026

Queens Rd, Pacific Harbour, Fiji - Degraded Performance

Detected by Pingoru
Apr 17, 2026, 03:23 AM UTC
Resolved
Apr 28, 2026, 10:43 PM UTC
Duration
11d 19h
Affected: Superloop SCPacific Island Region (Fiji Managed Wi-Fi)
Timeline · 2 updates
  1. investigating Apr 17, 2026, 03:23 AM UTC

    Network Operations is currently investigating a Degraded Performance at Queens Rd, Pacific Harbour, Fiji

  2. identified Apr 17, 2026, 03:41 AM UTC

    We are continuing to work on a fix for this incident.

Read the full incident report →

Notice April 14, 2026

1 Melrose Parade, Maroochydore Queensland 4558 - Degraded Performance

Detected by Pingoru
Apr 14, 2026, 08:09 AM UTC
Resolved
Apr 27, 2026, 11:29 PM UTC
Duration
13d 15h
Affected: Superloop SCAustralia & New Zealand (QLD Managed Wi-Fi)
Timeline · 5 updates
  1. investigating Apr 14, 2026, 08:09 AM UTC

    Network Operations is currently investigating a degraded performance at 1 Melrose Parade, Maroochydore Queensland 4558

  2. monitoring Apr 14, 2026, 08:06 PM UTC

    We implemented a fix and are currently monitoring the result.

  3. investigating Apr 16, 2026, 10:00 AM UTC

    We are currently investigating this incident.

  4. identified Apr 26, 2026, 01:30 AM UTC

    A technician visit has been scheduled.

  5. identified Apr 27, 2026, 11:30 PM UTC

    A technician has arrived onsite.

Read the full incident report →

Notice April 5, 2026

Shop 11D Goodman Plaza Military Road East Lismore, NSW 2480 - Degraded Performance

Detected by Pingoru
Apr 05, 2026, 06:23 AM UTC
Resolved
Apr 30, 2026, 03:26 AM UTC
Duration
24d 21h
Affected: Australia & New Zealand (NSW Managed Wi-Fi)
Timeline · 2 updates
  1. investigating Apr 05, 2026, 06:23 AM UTC

    Network Operations is currently investigating a degraded performance at Shop 11D Goodman Plaza Military Road East Lismore, NSW 2480.

  2. monitoring Apr 29, 2026, 06:17 AM UTC

    We implemented a fix and are currently monitoring the result.

Read the full incident report →

Minor March 25, 2026

Champion Parade, Port Moresby, National Capital District, Papua New Guinea - Partial Service Interruption

Detected by Pingoru
Mar 25, 2026, 06:42 AM UTC
Resolved
May 03, 2026, 10:11 AM UTC
Duration
39d 3h
Affected: Pacific Island Region (PNG Managed Wi-Fi)
Timeline · 1 update
  1. investigating Mar 25, 2026, 06:42 AM UTC

    Network Operations is currently investigating a sitewide service interruption at Champion Parade, Port Moresby, National Capital District, Papua New Guinea

Read the full incident report →

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