Superloop incident

90 Carillon Ave Newtown, NSW 2042 - Degraded Performance

Notice Resolved

Superloop experienced a notice incident on September 21, 2026 affecting Australia & New Zealand (NSW Managed Wi-Fi), lasting 10h 45m. The incident has been resolved; the full update timeline is below.

Started
Sep 21, 2026, 06:22 PM UTC
Resolved
Sep 22, 2026, 05:07 AM UTC
Duration
10h 45m
Detected by Pingoru
Sep 21, 2026, 06:22 PM UTC

Affected components

Australia & New Zealand (NSW Managed Wi-Fi)

Update timeline

  1. investigating Sep 21, 2026, 06:22 PM UTC

    Network Operations is currently investigating a Degraded Performance at 90 Carillon Ave Newtown, NSW 2042

  2. identified Sep 22, 2026, 01:51 AM UTC

    A technician has arrived onsite. We are continuing to work on a fix for this incident.

  3. monitoring Sep 22, 2026, 02:38 AM UTC

    We implemented a fix and are currently monitoring the result.

  4. resolved Sep 22, 2026, 05:07 AM UTC

    This incident has been resolved and services are fully operational.