Stax Payments Outage History

Stax Payments is up right now

Stax Payments had 11 outages in the last 2 years totaling 112h 34m of downtime — averaging 0.5 incidents per month.

There were 11 Stax Payments outages since September 11, 2025 totaling 112h 34m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.staxpayments.com

Minor April 29, 2026

Processing Errors

Detected by Pingoru
Apr 29, 2026, 03:58 PM UTC
Resolved
Apr 29, 2026, 07:39 PM UTC
Duration
3h 40m
Affected: Scheduled PaymentsStax APISettlements, Fees, and Payouts
Timeline · 3 updates
  1. identified Apr 29, 2026, 03:58 PM UTC

    We have identified an issue related to gateway services that may impact processing capabilities for a subset of customers. Our teams are working on a resolution and will continue to provide updates.

  2. monitoring Apr 29, 2026, 05:00 PM UTC

    A fix has been implemented and we are currently monitoring the results.

  3. resolved Apr 29, 2026, 07:39 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 16, 2026

System Stability Issues

Detected by Pingoru
Apr 16, 2026, 04:43 PM UTC
Resolved
Apr 17, 2026, 01:51 PM UTC
Duration
21h 8m
Affected: Web ApplicationsScheduled PaymentsStax APISettlements, Fees, and Payouts
Timeline · 3 updates
  1. investigating Apr 16, 2026, 04:43 PM UTC

    We are aware of system stability issues and teams are actively working to resolve the issue.

  2. monitoring Apr 16, 2026, 05:21 PM UTC

    The system has been stabilized and we are continuing to monitor.

  3. resolved Apr 17, 2026, 01:51 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 10, 2026

Fee Statements

Detected by Pingoru
Mar 10, 2026, 01:51 PM UTC
Resolved
Mar 11, 2026, 12:32 PM UTC
Duration
22h 40m
Affected: Analytics and Reporting
Timeline · 3 updates
  1. investigating Mar 10, 2026, 01:51 PM UTC

    We are currently investigating intermittent issues with the loading of fee statements.

  2. identified Mar 10, 2026, 02:57 PM UTC

    The issue has been identified and teams are working to implement a fix.

  3. resolved Mar 11, 2026, 12:32 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 3, 2026

Funding Delay

Detected by Pingoru
Mar 03, 2026, 02:35 PM UTC
Resolved
Mar 04, 2026, 04:30 PM UTC
Duration
1d 1h
Timeline · 4 updates
  1. identified Mar 03, 2026, 02:35 PM UTC

    We have been informed that the Federal Reserve is experiencing an issue that may result in a funding delay for some merchants. We will continue to provide updates as the provider communicates them.

  2. monitoring Mar 03, 2026, 03:52 PM UTC

    The Federal Reserve has acknowledged that remediation of the issue is underway. Merchants can expect settlement funding for transactions taken on March 3rd to also be impacted.

  3. monitoring Mar 03, 2026, 07:21 PM UTC

    The Federal Reserve has completed remediation of the impacted services. We have been informed that settlement funding for the March 2nd and March 3rd business days may still be delayed.

  4. resolved Mar 04, 2026, 04:30 PM UTC

    This incident is now resolved.

Read the full incident report →

Major January 23, 2026

Gateway Outage

Detected by Pingoru
Jan 23, 2026, 05:14 PM UTC
Resolved
Jan 23, 2026, 05:22 PM UTC
Duration
7m
Affected: Scheduled PaymentsStax API
Timeline · 2 updates
  1. identified Jan 23, 2026, 05:14 PM UTC

    We have been notified by our third-party vendor, NMI, that they are experiencing an outage, which is impacting some merchant processing. We will continue to provide updates.

  2. resolved Jan 23, 2026, 05:22 PM UTC

    The third-party vendor outage with NMI has been resolved, and we are happy to confirm that services are operating normally.

Read the full incident report →

Critical November 18, 2025

Stax Pay and Stax Connect Service Issue

Detected by Pingoru
Nov 18, 2025, 01:54 PM UTC
Resolved
Nov 18, 2025, 06:00 PM UTC
Duration
4h 5m
Affected: Web ApplicationsScheduled PaymentsStax APIAnalytics and Reporting
Timeline · 5 updates
  1. investigating Nov 18, 2025, 01:54 PM UTC

    We have been made aware that Cloudflare is experiencing a global outage which is impacting the Stax Pay and Stax Connect platform. Teams are actively working on the issue.

  2. investigating Nov 18, 2025, 01:57 PM UTC

    We are continuing to investigate this issue.

  3. investigating Nov 18, 2025, 02:07 PM UTC

    We are continuing to investigate this issue.

  4. monitoring Nov 18, 2025, 02:41 PM UTC

    We are seeing some signs of recovery for impacted systems. We will continue to monitor the situation closely.

  5. resolved Nov 18, 2025, 06:00 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 5, 2025

Payment Service Disruption

Detected by Pingoru
Nov 05, 2025, 04:13 PM UTC
Resolved
Nov 05, 2025, 07:28 PM UTC
Duration
3h 14m
Affected: Scheduled PaymentsStax API
Timeline · 3 updates
  1. investigating Nov 05, 2025, 04:13 PM UTC

    We have identified a technology outage causing an issue with processing payments. Teams are working to identify the root cause and implement a solution.

  2. monitoring Nov 05, 2025, 04:36 PM UTC

    A fix has been implemented, and we are seeing recovery in the affected systems. We will continue to monitor the results.

  3. resolved Nov 05, 2025, 07:28 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 23, 2025

Scheduled Payments

Detected by Pingoru
Oct 23, 2025, 09:02 PM UTC
Resolved
Oct 23, 2025, 10:13 PM UTC
Duration
1h 10m
Affected: Scheduled Payments
Timeline · 2 updates
  1. investigating Oct 23, 2025, 09:02 PM UTC

    We are currently investigating a service disruption related to scheduled payments.

  2. resolved Oct 23, 2025, 10:13 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 26, 2025

Service Disruption

Detected by Pingoru
Sep 26, 2025, 09:40 PM UTC
Resolved
Sep 26, 2025, 11:11 PM UTC
Duration
1h 30m
Affected: Web ApplicationsScheduled PaymentsStax API
Timeline · 4 updates
  1. investigating Sep 26, 2025, 09:40 PM UTC

    We are currently investigating a service disruption with payment acceptance. Teams are working to identify the root cause and implement a solution.

  2. identified Sep 26, 2025, 09:50 PM UTC

    We are aware that a technology outage is affecting our ability to process and accept payments. Teams are working to identify the root cause and implement a solution.

  3. monitoring Sep 26, 2025, 11:04 PM UTC

    A fix has been implemented, and we are monitoring the results.

  4. resolved Sep 26, 2025, 11:11 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 18, 2025

Data Export Degradation

Detected by Pingoru
Sep 18, 2025, 08:24 PM UTC
Resolved
Sep 19, 2025, 08:58 PM UTC
Duration
1d
Affected: Analytics and Reporting
Timeline · 2 updates
  1. identified Sep 18, 2025, 08:24 PM UTC

    We have identified an issue related to exporting transaction data from Stax Pay. Our teams are working on a resolution and will continue to provide updates.

  2. resolved Sep 19, 2025, 08:58 PM UTC

    This incident has been resolved.

Read the full incident report →