Stax Payments Outage History

Stax Payments is up right now

Pingoru has recorded 51 incidents for Stax Payments: 16 in the last 12 months and 3 in the last 90 days.

Source: status.staxpayments.com

51incidents recorded
16last 12 months
3last 90 days
8 hourstypical duration
Incidents per month
012AprMayJunJulAugSepOct2
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct3%
Pingoru began tracking Stax Payments in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 2026225 of 720 (3%)
May 202600 of 744 (0%)
June 202612 of 720 (0%)
July 202612 of 744 (0%)
August 202600 of 744 (0%)
September 202611 of 720 (0%)
October 2026215 of 525 (3%)

Incidents, newest first

Major October 20, 2026 Funding Delay October 20, 2026 14h 40m Settlements, Fees, and Payouts

Started Oct 20, 2026, 09:22 PM UTC· resolved Oct 21, 2026, 12:03 PM UTC

  1. identified Oct 20, 2026, 09:22 PM UTC

    We have identified a funding delay impacting a subset of merchants. Merchants who expected to be funded today, October 20th, 2026 will now be funded tomorrow, October 21, 2026. The issue has been resolved and future funding is expected to proceed as normal.

  2. resolved Oct 21, 2026, 12:03 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 6, 2026 ACH Processing Disruption –

Started Oct 06, 2026, 08:00 PM UTC· resolved Oct 06, 2026, 08:00 PM UTC

  1. resolved Oct 07, 2026, 02:11 PM UTC

    An issue occurred involving an internal server that temporarily impacted the processing of certain ACH transactions. Our technical teams have resolved the issue, and platform functionality is operating normally.

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Minor September 28, 2026 Payment Link Errors 48m Scheduled Payments, Stax API

Started Sep 28, 2026, 02:19 PM UTC· resolved Sep 28, 2026, 03:08 PM UTC

  1. identified Sep 28, 2026, 02:19 PM UTC

    We are aware of a technical issue originating from a third-party provider which may cause an error message to appear when attempting to process payments via an invoice or website payment. The provider has identified the issue and a fix is being implemented.

  2. resolved Sep 28, 2026, 03:08 PM UTC

    This incident has been resolved.

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Notice July 24, 2026 Processing Errors 2h 8m

Started Jul 24, 2026, 04:00 PM UTC· resolved Jul 24, 2026, 06:08 PM UTC

  1. resolved Jul 24, 2026, 06:23 PM UTC

    Between 12:34 PM EDT - 2:08 PM EDT, certain users may have experienced an error message when attempting to process payments via an invoice or website payment. A fix has been implemented and we monitoring the results.

Read the full incident report →

Minor June 30, 2026 Intermittent Reporting Errors 1h 38m Analytics and Reporting

Started Jun 30, 2026, 09:49 PM UTC· resolved Jun 30, 2026, 11:28 PM UTC

  1. investigating Jun 30, 2026, 09:49 PM UTC

    We are currently investigating an increase in errors affecting some reporting endpoints. Our team is actively working to identify the cause and restore normal service. We will provide another update as soon as more information is available.

  2. identified Jun 30, 2026, 10:32 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 30, 2026, 11:19 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 30, 2026, 11:28 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 16, 2026 System Stability Issues 21h 8m Web Applications, Scheduled Payments, Stax API, Settlements, Fees, and Payouts

Started Apr 16, 2026, 04:43 PM UTC· resolved Apr 17, 2026, 01:51 PM UTC

  1. investigating Apr 16, 2026, 04:43 PM UTC

    We are aware of system stability issues and teams are actively working to resolve the issue.

  2. monitoring Apr 16, 2026, 05:21 PM UTC

    The system has been stabilized and we are continuing to monitor.

  3. resolved Apr 17, 2026, 01:51 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 10, 2026 Fee Statements 22h 40m Analytics and Reporting

Started Mar 10, 2026, 01:51 PM UTC· resolved Mar 11, 2026, 12:32 PM UTC

  1. investigating Mar 10, 2026, 01:51 PM UTC

    We are currently investigating intermittent issues with the loading of fee statements.

  2. identified Mar 10, 2026, 02:57 PM UTC

    The issue has been identified and teams are working to implement a fix.

  3. resolved Mar 11, 2026, 12:32 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 3, 2026 Funding Delay 1d 1h

Started Mar 03, 2026, 02:35 PM UTC· resolved Mar 04, 2026, 04:30 PM UTC

  1. identified Mar 03, 2026, 02:35 PM UTC

    We have been informed that the Federal Reserve is experiencing an issue that may result in a funding delay for some merchants. We will continue to provide updates as the provider communicates them.

  2. monitoring Mar 03, 2026, 03:52 PM UTC

    The Federal Reserve has acknowledged that remediation of the issue is underway. Merchants can expect settlement funding for transactions taken on March 3rd to also be impacted.

  3. monitoring Mar 03, 2026, 07:21 PM UTC

    The Federal Reserve has completed remediation of the impacted services. We have been informed that settlement funding for the March 2nd and March 3rd business days may still be delayed.

  4. resolved Mar 04, 2026, 04:30 PM UTC

    This incident is now resolved.

Read the full incident report →

Major January 23, 2026 Gateway Outage 7m Scheduled Payments, Stax API

Started Jan 23, 2026, 05:14 PM UTC· resolved Jan 23, 2026, 05:22 PM UTC

  1. identified Jan 23, 2026, 05:14 PM UTC

    We have been notified by our third-party vendor, NMI, that they are experiencing an outage, which is impacting some merchant processing. We will continue to provide updates.

  2. resolved Jan 23, 2026, 05:22 PM UTC

    The third-party vendor outage with NMI has been resolved, and we are happy to confirm that services are operating normally.

Read the full incident report →

Minor December 12, 2025 Outbound SMS Degradation 4h 35m SMS Notifications

Started Dec 12, 2025, 01:21 AM UTC· resolved Dec 12, 2025, 05:57 AM UTC

  1. identified Dec 12, 2025, 01:21 AM UTC

    We are currently experiencing an issue affecting outbound text messaging (SMS). Some users may experience be impacted outbound messages. Our team has identified the problem and is actively working toward a resolution. Further updates will be provided as more information becomes available.

  2. identified Dec 12, 2025, 01:29 AM UTC

    We are continuing to work on a fix for this issue.

  3. identified Dec 12, 2025, 01:29 AM UTC

    We are continuing to work on a fix for this issue.

  4. identified Dec 12, 2025, 04:47 AM UTC

    We are continuing to work on a fix for this issue.

  5. monitoring Dec 12, 2025, 05:00 AM UTC

    We are continuing to work on a fix for this issue.

  6. identified Dec 12, 2025, 05:19 AM UTC

    The issue has been identified and a fix is being implemented.

  7. identified Dec 12, 2025, 05:19 AM UTC

    We are continuing to work on a fix for this issue.

  8. monitoring Dec 12, 2025, 05:56 AM UTC

    A fix has been implemented and we are monitoring the results.

  9. resolved Dec 12, 2025, 05:57 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical November 18, 2025 Stax Pay and Stax Connect Service Issue 4h 5m Web Applications, Scheduled Payments, Stax API, Analytics and Reporting

Started Nov 18, 2025, 01:54 PM UTC· resolved Nov 18, 2025, 06:00 PM UTC

  1. investigating Nov 18, 2025, 01:54 PM UTC

    We have been made aware that Cloudflare is experiencing a global outage which is impacting the Stax Pay and Stax Connect platform. Teams are actively working on the issue.

  2. investigating Nov 18, 2025, 01:57 PM UTC

    We are continuing to investigate this issue.

  3. investigating Nov 18, 2025, 02:07 PM UTC

    We are continuing to investigate this issue.

  4. monitoring Nov 18, 2025, 02:41 PM UTC

    We are seeing some signs of recovery for impacted systems. We will continue to monitor the situation closely.

  5. resolved Nov 18, 2025, 06:00 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 5, 2025 Payment Service Disruption 3h 14m Scheduled Payments, Stax API

Started Nov 05, 2025, 04:13 PM UTC· resolved Nov 05, 2025, 07:28 PM UTC

  1. investigating Nov 05, 2025, 04:13 PM UTC

    We have identified a technology outage causing an issue with processing payments. Teams are working to identify the root cause and implement a solution.

  2. monitoring Nov 05, 2025, 04:36 PM UTC

    A fix has been implemented, and we are seeing recovery in the affected systems. We will continue to monitor the results.

  3. resolved Nov 05, 2025, 07:28 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 23, 2025 Scheduled Payments 1h 10m Scheduled Payments

Started Oct 23, 2025, 09:02 PM UTC· resolved Oct 23, 2025, 10:13 PM UTC

  1. investigating Oct 23, 2025, 09:02 PM UTC

    We are currently investigating a service disruption related to scheduled payments.

  2. resolved Oct 23, 2025, 10:13 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 26, 2025 Service Disruption 1h 30m Web Applications, Scheduled Payments, Stax API

Started Sep 26, 2025, 09:40 PM UTC· resolved Sep 26, 2025, 11:11 PM UTC

  1. investigating Sep 26, 2025, 09:40 PM UTC

    We are currently investigating a service disruption with payment acceptance. Teams are working to identify the root cause and implement a solution.

  2. identified Sep 26, 2025, 09:50 PM UTC

    We are aware that a technology outage is affecting our ability to process and accept payments. Teams are working to identify the root cause and implement a solution.

  3. monitoring Sep 26, 2025, 11:04 PM UTC

    A fix has been implemented, and we are monitoring the results.

  4. resolved Sep 26, 2025, 11:11 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 18, 2025 Data Export Degradation 1d Analytics and Reporting

Started Sep 18, 2025, 08:24 PM UTC· resolved Sep 19, 2025, 08:58 PM UTC

  1. identified Sep 18, 2025, 08:24 PM UTC

    We have identified an issue related to exporting transaction data from Stax Pay. Our teams are working on a resolution and will continue to provide updates.

  2. resolved Sep 19, 2025, 08:58 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 14, 2025 3rd Party Outage 11m Scheduled Payments, Stax API

Started Apr 14, 2025, 08:26 PM UTC· resolved Apr 14, 2025, 08:38 PM UTC

  1. identified Apr 14, 2025, 08:26 PM UTC

    We are aware that Spreedly is currently experiencing an issue that is affecting our ability to accept payments. See Spreedly's Status Page for more details. https://status.spreedly.com/ We will resolve this incident once we have received confirmation the issue has been resolved from this provider.

  2. resolved Apr 14, 2025, 08:38 PM UTC

    This incident has been resolved.

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Major March 12, 2025 TSYS Funding Delay 3h 20m Settlements, Fees, and Payouts

Started Mar 12, 2025, 05:26 PM UTC· resolved Mar 12, 2025, 08:46 PM UTC

  1. identified Mar 12, 2025, 05:26 PM UTC

    Due to a third-party issue with TSYS, a subset of merchants will experience a one-day delay in funding for credit card transactions. We apologize for the potential disruption to your business.

  2. resolved Mar 12, 2025, 08:46 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 12, 2025 Access My iQ Outage 56m

Started Feb 12, 2025, 08:11 PM UTC· resolved Feb 12, 2025, 09:08 PM UTC

  1. identified Feb 12, 2025, 08:11 PM UTC

    We are aware that WorldPay's Access My iQ Customer Portal, is currently experiencing an outage that is affecting some access to this site. We will resolve this incident once we have received confirmation the issue has been resolved from this provider.

  2. resolved Feb 12, 2025, 09:08 PM UTC

    This incident has been resolved.

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Notice February 6, 2025 AccessOne Outage 3h 5m

Started Feb 06, 2025, 06:27 PM UTC· resolved Feb 06, 2025, 09:33 PM UTC

  1. identified Feb 06, 2025, 06:27 PM UTC

    We are aware that Fiserv's AccessOne portal is currently experiencing an outage that is affecting access to this system. We will resolve this incident once we have received confirmation the issue has been resolved from this provider.

  2. resolved Feb 06, 2025, 09:33 PM UTC

    This incident has been resolved.

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Notice November 20, 2024 Core API Degradation –

Started Nov 20, 2024, 07:39 PM UTC· resolved Nov 20, 2024, 07:39 PM UTC

  1. resolved Nov 20, 2024, 07:39 PM UTC

    Between 1:48:00 PM EST and 1:58:00 PM EST, we experienced a degradation in our API which may have resulted in payments failing during this time. The issue has since been resolved.

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Minor November 5, 2024 MMS Delay 1h 49m SMS Notifications

Started Nov 05, 2024, 08:24 PM UTC· resolved Nov 05, 2024, 10:13 PM UTC

  1. identified Nov 05, 2024, 08:24 PM UTC

    We are aware that Twilio is currently experiencing an issue that is causing a delay in receiving MFA codes if requested. See https://status.twilio.com/ for more details. We will resolve this incident once we have received confirmation the issue has been resolved from this provider.

  2. resolved Nov 05, 2024, 10:13 PM UTC

    This incident has been resolved.

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Notice October 24, 2024 Issue with 3rd Party Vendor - Twillo 7h 40m

Started Oct 24, 2024, 04:55 PM UTC· resolved Oct 25, 2024, 12:35 AM UTC

  1. investigating Oct 24, 2024, 04:55 PM UTC

    We are aware that Twillo, is currently experiencing an issue that is causing delays is receiving SMS and MMS Text Messages with specific US Carriers. See https://status.twilio.com/ for more details. We will resolve this incident once we have received confirmation the issue has been resolved from this provider.

  2. monitoring Oct 24, 2024, 11:07 PM UTC

    Twillo is reporting recovery with SMS and MMS Text Messaging with the specific US Carriers. We will resolve this incident once we have received confirmation the issue has been resolved from this provider.

  3. resolved Oct 25, 2024, 12:35 AM UTC

    Twillo has resolved the incident.

Read the full incident report →