Stax Payments incident

Payment Service Disruption

Resolved after 3 hours 14 minutes, affecting Scheduled Payments and Stax API, on November 5, 2025.

monitoring Nov 05, 2025, 04:36 PM UTC

A fix has been implemented, and we are seeing recovery in the affected systems. We will continue to monitor the results.

Started
Nov 05, 2025, 04:13 PM UTC
Resolved
Nov 05, 2025, 07:28 PM UTC
Duration
3h 14m
Detected by Pingoru
Nov 05, 2025, 04:13 PM UTC

Affected components

Scheduled PaymentsStax API

Update timeline

  1. investigating Nov 05, 2025, 04:13 PM UTC

    We have identified a technology outage causing an issue with processing payments. Teams are working to identify the root cause and implement a solution.

  2. monitoring Nov 05, 2025, 04:36 PM UTC

    A fix has been implemented, and we are seeing recovery in the affected systems. We will continue to monitor the results.

  3. resolved Nov 05, 2025, 07:28 PM UTC

    This incident has been resolved.

Your product runs on more than Stax Payments

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.

Add your stack →