Stax Payments incident

Payment Service Disruption

Minor Resolved View vendor source →

Stax Payments experienced a minor incident on November 5, 2025 affecting Scheduled Payments and Stax API, lasting 3h 14m. The incident has been resolved; the full update timeline is below.

Started
Nov 05, 2025, 04:13 PM UTC
Resolved
Nov 05, 2025, 07:28 PM UTC
Duration
3h 14m
Detected by Pingoru
Nov 05, 2025, 04:13 PM UTC

Affected components

Scheduled PaymentsStax API

Update timeline

  1. investigating Nov 05, 2025, 04:13 PM UTC

    We have identified a technology outage causing an issue with processing payments. Teams are working to identify the root cause and implement a solution.

  2. monitoring Nov 05, 2025, 04:36 PM UTC

    A fix has been implemented, and we are seeing recovery in the affected systems. We will continue to monitor the results.

  3. resolved Nov 05, 2025, 07:28 PM UTC

    This incident has been resolved.