Stax Payments incident

Stax Pay and Stax Connect Service Issue

Critical Resolved View vendor source →

Stax Payments experienced a critical incident on November 18, 2025 affecting Web Applications and Scheduled Payments and 1 more component, lasting 4h 5m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2025, 01:54 PM UTC
Resolved
Nov 18, 2025, 06:00 PM UTC
Duration
4h 5m
Detected by Pingoru
Nov 18, 2025, 01:54 PM UTC

Affected components

Web ApplicationsScheduled PaymentsStax APIAnalytics and Reporting

Update timeline

  1. investigating Nov 18, 2025, 01:54 PM UTC

    We have been made aware that Cloudflare is experiencing a global outage which is impacting the Stax Pay and Stax Connect platform. Teams are actively working on the issue.

  2. investigating Nov 18, 2025, 01:57 PM UTC

    We are continuing to investigate this issue.

  3. investigating Nov 18, 2025, 02:07 PM UTC

    We are continuing to investigate this issue.

  4. monitoring Nov 18, 2025, 02:41 PM UTC

    We are seeing some signs of recovery for impacted systems. We will continue to monitor the situation closely.

  5. resolved Nov 18, 2025, 06:00 PM UTC

    This incident has been resolved.