Stax Payments incident

Issue with 3rd Party Vendor - Twillo

Resolved after 7 hours 40 minutes, on October 24, 2024.

monitoring Oct 24, 2024, 11:07 PM UTC

Twillo is reporting recovery with SMS and MMS Text Messaging with the specific US Carriers. We will resolve this incident once we have received confirmation the issue has been resolved from this provider.

Started
Oct 24, 2024, 04:55 PM UTC
Resolved
Oct 25, 2024, 12:35 AM UTC
Duration
7h 40m
Detected by Pingoru
Oct 24, 2024, 04:55 PM UTC

Update timeline

  1. investigating Oct 24, 2024, 04:55 PM UTC

    We are aware that Twillo, is currently experiencing an issue that is causing delays is receiving SMS and MMS Text Messages with specific US Carriers. See https://status.twilio.com/ for more details. We will resolve this incident once we have received confirmation the issue has been resolved from this provider.

  2. monitoring Oct 24, 2024, 11:07 PM UTC

    Twillo is reporting recovery with SMS and MMS Text Messaging with the specific US Carriers. We will resolve this incident once we have received confirmation the issue has been resolved from this provider.

  3. resolved Oct 25, 2024, 12:35 AM UTC

    Twillo has resolved the incident.

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