Stax Payments incident

Gateway Outage

Resolved after 7 minutes, affecting Scheduled Payments and Stax API, on January 23, 2026.

resolved Jan 23, 2026, 05:22 PM UTC

The third-party vendor outage with NMI has been resolved, and we are happy to confirm that services are operating normally.

Started
Jan 23, 2026, 05:14 PM UTC
Resolved
Jan 23, 2026, 05:22 PM UTC
Duration
7m
Detected by Pingoru
Jan 23, 2026, 05:14 PM UTC

Affected components

Scheduled PaymentsStax API

Update timeline

  1. identified Jan 23, 2026, 05:14 PM UTC

    We have been notified by our third-party vendor, NMI, that they are experiencing an outage, which is impacting some merchant processing. We will continue to provide updates.

  2. resolved Jan 23, 2026, 05:22 PM UTC

    The third-party vendor outage with NMI has been resolved, and we are happy to confirm that services are operating normally.

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