Stax Payments experienced a minor incident on September 11, 2025 affecting Web Applications, lasting 7h 37m. The incident has been resolved; the full update timeline is below.
Affected components
Web Applications
Update timeline
- investigating Sep 11, 2025, 12:47 PM UTC
We are currently investigating a service disruption with our Stax Pay Platform. Teams are working to identify the root cause and implement a solution.
- identified Sep 11, 2025, 01:45 PM UTC
We have identified the issue and are currently working on a resolution. We will continue to provide updates.
- monitoring Sep 11, 2025, 04:18 PM UTC
A fix has been implemented, and we are monitoring the results.
- resolved Sep 11, 2025, 08:24 PM UTC
This incident has been resolved.