Stax Payments had 21 outages in the last 2 years totaling 128h 26m of downtime — averaging 0.9 incidents per month.
There were 21 Stax Payments outages since October 24, 2024 totaling 128h 26m of downtime. Each is summarised below — incident details, duration, and resolution information.
An issue occurred involving an internal server that temporarily impacted the processing of certain ACH transactions. Our technical teams have resolved the issue, and platform functionality is operating normally.
We are aware of a technical issue originating from a third-party provider which may cause an error message to appear when attempting to process payments via an invoice or website payment. The provider has identified the issue and a fix is being implemented.
This incident has been resolved.
Between 12:34 PM EDT - 2:08 PM EDT, certain users may have experienced an error message when attempting to process payments via an invoice or website payment. A fix has been implemented and we monitoring the results.
We are currently investigating an increase in errors affecting some reporting endpoints. Our team is actively working to identify the cause and restore normal service. We will provide another update as soon as more information is available.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are aware of system stability issues and teams are actively working to resolve the issue.
The system has been stabilized and we are continuing to monitor.
This incident has been resolved.
We are currently investigating intermittent issues with the loading of fee statements.
The issue has been identified and teams are working to implement a fix.
This incident has been resolved.
We have been informed that the Federal Reserve is experiencing an issue that may result in a funding delay for some merchants. We will continue to provide updates as the provider communicates them.
The Federal Reserve has acknowledged that remediation of the issue is underway. Merchants can expect settlement funding for transactions taken on March 3rd to also be impacted.
The Federal Reserve has completed remediation of the impacted services. We have been informed that settlement funding for the March 2nd and March 3rd business days may still be delayed.
This incident is now resolved.
We have been notified by our third-party vendor, NMI, that they are experiencing an outage, which is impacting some merchant processing. We will continue to provide updates.
The third-party vendor outage with NMI has been resolved, and we are happy to confirm that services are operating normally.
We have been made aware that Cloudflare is experiencing a global outage which is impacting the Stax Pay and Stax Connect platform. Teams are actively working on the issue.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
We are seeing some signs of recovery for impacted systems. We will continue to monitor the situation closely.
This incident has been resolved.
We have identified a technology outage causing an issue with processing payments. Teams are working to identify the root cause and implement a solution.
A fix has been implemented, and we are seeing recovery in the affected systems. We will continue to monitor the results.
This incident has been resolved.
We are currently investigating a service disruption related to scheduled payments.
This incident has been resolved.
We are currently investigating a service disruption with payment acceptance. Teams are working to identify the root cause and implement a solution.
We are aware that a technology outage is affecting our ability to process and accept payments. Teams are working to identify the root cause and implement a solution.
A fix has been implemented, and we are monitoring the results.
This incident has been resolved.
We have identified an issue related to exporting transaction data from Stax Pay. Our teams are working on a resolution and will continue to provide updates.
This incident has been resolved.
We are aware that Spreedly is currently experiencing an issue that is affecting our ability to accept payments. See Spreedly's Status Page for more details. https://status.spreedly.com/ We will resolve this incident once we have received confirmation the issue has been resolved from this provider.
This incident has been resolved.
Due to a third-party issue with TSYS, a subset of merchants will experience a one-day delay in funding for credit card transactions. We apologize for the potential disruption to your business.
This incident has been resolved.
We are aware that WorldPay's Access My iQ Customer Portal, is currently experiencing an outage that is affecting some access to this site. We will resolve this incident once we have received confirmation the issue has been resolved from this provider.
This incident has been resolved.
We are aware that Fiserv's AccessOne portal is currently experiencing an outage that is affecting access to this system. We will resolve this incident once we have received confirmation the issue has been resolved from this provider.
This incident has been resolved.
Between 1:48:00 PM EST and 1:58:00 PM EST, we experienced a degradation in our API which may have resulted in payments failing during this time. The issue has since been resolved.
We are aware that Twilio is currently experiencing an issue that is causing a delay in receiving MFA codes if requested. See https://status.twilio.com/ for more details. We will resolve this incident once we have received confirmation the issue has been resolved from this provider.
This incident has been resolved.
We are aware that Twillo, is currently experiencing an issue that is causing delays is receiving SMS and MMS Text Messages with specific US Carriers. See https://status.twilio.com/ for more details. We will resolve this incident once we have received confirmation the issue has been resolved from this provider.
Twillo is reporting recovery with SMS and MMS Text Messaging with the specific US Carriers. We will resolve this incident once we have received confirmation the issue has been resolved from this provider.
Twillo has resolved the incident.