[App/Intranet/Email] - App Reachability and Latency Issues
Affected: Core API (Americas) [SLA]Core API (Europe) [SLA]
Staffbase Outage History
Staffbase is up right nowStaffbase had 50 outages in the last 2 years totaling 1389h 13m of downtime — averaging 2.1 incidents per month.
There were 50 Staffbase outages since April 30, 2025 totaling 1389h 13m of downtime. Each is summarised below — incident details, duration, and resolution information.
[Global] [App/Intranet] – Video Upload Not Working
Affected: Media API (Americas) [SLA]Media API (Europe) [SLA]Media API (Asia/Pacific) [SLA]
Timeline · 3 updates
[Global] [App/Intranet] – New SSO users not assigned to Conditional Groups upon account creation
Affected: Core API (Americas) [SLA]Core API (Europe) [SLA]Core API (Asia/Pacific) [SLA]
Timeline · 4 updates
[Email Modern] [German System] - Sent Emails are not being received
Affected: Staffbase Email API (Europe)
Timeline · 3 updates
- investigating May 20, 2026, 03:09 PM UTC
Affected feature: Emails Some customers may be experiencing that emails are not being received by their users. Our teams are investigating and will work to resolve this as fast as we can. We will share more information soon. You can see on which system your application is hosted by going to the Studio > Settings > API Access and checking the tag next to the title. We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at [email protected].
- monitoring May 20, 2026, 04:20 PM UTC
We have adjusted the available resources to resolve the issue, and customers should see sent emails hitting their users' inboxes again. We will continue to monitor the systems until we are sure the issue is fully resolved.
- resolved May 21, 2026, 07:10 AM UTC
This incident has been resolved, and all delayed emails have been sent successfully. We are sorry for the trouble this has caused. Please contact us at [email protected] should you experience any further issues. We’re happy to help!
[App/Intranet/EMail] [Europe System] – Degraded performance in App/Intranet
Affected: Core API (Europe) [SLA]
Timeline · 4 updates
[Email Modern] [US System/German System] - Entra Unable Sync Contacts
Affected: Common Features
Timeline · 4 updates
- investigating Apr 24, 2026, 05:03 PM UTC
Affected feature: Entra Contact Syncing Some customers may be experiencing a delay in sending test emails on Email Modern. We have not noticed this to be an issue affecting all customers, only some. Our teams are investigating and will work to resolve this as fast as we can. We will share more information soon. We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at [email protected].
- identified Apr 24, 2026, 06:57 PM UTC
We have identified the cause of the synchronization failures, our teams are currently working on applying the necessary configuration fixes to restore normal synchronization behavior. We will provide another update as soon as more information is available. We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at [email protected].
- monitoring Apr 27, 2026, 12:58 PM UTC
We have implemented the necessary configuration fixes to address the synchronization failures, and we are seeing an improvement in behavior. Users should now experience normal synchronization behavior again. We will continue to monitor the system closely to ensure stability remains consistent. If you continue to experience issues with your synchronization, please contact our support team at [email protected]. We’re happy to help.
- resolved Apr 28, 2026, 01:18 PM UTC
The issue causing synchronization failures has been resolved, and all systems are operating normally. We apologize for any inconvenience this may have caused. If you continue to experience any issues, please reach out to our support at [email protected].
[App/Intranet/Email] [Global] - Issues with News posts and image loading
Affected: Media API (Americas) [SLA]Common Features
Timeline · 3 updates
- investigating Apr 23, 2026, 01:29 PM UTC
Affected feature: News & Media We have received reports that some customers are experiencing issues when creating News posts. Additionally, we are aware that images may not load correctly for some users. Our teams are investigating the behavior and will work to resolve this as fast as we can. We will share more information soon. We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at [email protected].
- identified Apr 23, 2026, 01:46 PM UTC
We have identified the root cause of the issues affecting News post creation and image loading. Our teams are now working to implement a fix to restore full functionality. We will provide a further update as soon as more information is available.
- resolved Apr 23, 2026, 03:35 PM UTC
The issue regarding News post creation and image loading has been resolved. All systems are operating normally. We apologize for the inconvenience this has caused. Please get in touch with us at [email protected] in case you're still having any problems. We’re happy to help!
Email US System - News Block feature unable to find recently published News Posts
Affected: Staffbase Email API (Americas)
Timeline · 3 updates
Email US System - Certain Customers Unable to Receive Test Emails
Affected: Staffbase Email API (Americas)
Timeline · 2 updates
- investigating Mar 30, 2026, 02:20 PM UTC
Affected feature: Test Emails Some customers may be experiencing a delay in sending test emails on Email Modern. We have not noticed this to be an issue affecting all customers, only some. Our teams are investigating and will work to resolve this as fast as we can. We will share more information soon. You can see on which system your application is hosted by going to the Studio > Settings > API Access and checking the tag next to the title. We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at [email protected].
- resolved Mar 30, 2026, 05:58 PM UTC
The issue is resolved, and all customers are reporting test sends to be working again for all drafts. We apologize for the inconvenience this has caused. Please get in touch with us at [email protected] in case you're still having any problems with test sends. We’re happy to help!
[App/Intranet] [Global] - [Users are unable to log in via SSO]
Affected: Core API (Americas) [SLA]Core API (Europe) [SLA]Core API (Asia/Pacific) [SLA]
Timeline · 6 updates
- investigating Mar 28, 2026, 04:20 AM UTC
Affected feature: SSO login Users may experience difficulties logging into the app or intranet via Single Sign-On (SSO). Our teams are actively working to identify the root cause and resolve the issue as quickly as possible. We will provide updates as soon as more information becomes available. To check which system your application is hosted on, navigate to Studio → Settings → API Access and review the tag displayed next to the title. We apologize for any inconvenience this may cause. If you have questions or require assistance, please contact our support team at [email protected]
- investigating Mar 28, 2026, 04:31 AM UTC
We are continuing to investigate this issue.
- investigating Mar 28, 2026, 04:33 AM UTC
We are continuing to investigate this issue.
- investigating Mar 28, 2026, 04:42 AM UTC
We have potentially identified the source of the issue affecting SAML-based configurations and are continuing to investigate the root cause. Our teams are actively working to validate this finding and implement a resolution as quickly as possible. We will share further updates as more information becomes available. Thank you for your continued patience.
- monitoring Mar 28, 2026, 05:19 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 28, 2026, 05:21 AM UTC
Incident Update – Resolved The issue affecting SAML-based configurations has been identified and resolved. The impact was less severe than initially anticipated. We observed a temporary degradation in performance in the Pacific region, which has now been fully addressed. At this time, all systems related to the main incident are operating normally. Please note that there are still elevated error rates in the prod/de1 environment; however, these are unrelated to the original incident. Our teams are actively monitoring logs and metrics to ensure overall system stability and to identify any remaining customer-specific issues. We apologize for any inconvenience caused and appreciate your patience while we worked to resolve this matter.
[App/Intranet/Email] [Americas Region] - Degraded performance in App/Intranet & Employee Email
Affected: Core API (Americas) [SLA]
Timeline · 4 updates
[App/Intranet/Email] [US System] - Issues in the studio on US System, Sending Emails
Timeline · 4 updates
App/Intranet/ German System/US System/AU System - Calendar Plugin not loading
Timeline · 3 updates
- investigating Feb 23, 2026, 04:55 PM UTC
Affected feature: Calendar Plugin Some customers may be experiencing an error with the calendar plugin not loading with a 401 error. Our teams are investigating and will work to resolve this as fast as we can. We will share more information soon. We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at [email protected].
- monitoring Feb 23, 2026, 07:26 PM UTC
A fix has been implemented and we're monitoring the results. Calendars should now be available again.
- resolved Feb 23, 2026, 09:41 PM UTC
This incident has been resolved.
[App/Intranet/E-Mail] [US System] – Service currently unavailable
Affected: Core API (Americas) [SLA]Web Application (Americas) [SLA]Staffbase Email API (Americas)Native App - iOSNative App - Android
Timeline · 8 updates
[App/Intranet/Email] [US System] - Degraded performance in App/Intranet & Employee Email
Affected: Core API (Americas) [SLA]Web Application (Americas) [SLA]Staffbase Email API (Americas)
Timeline · 3 updates
- investigating Feb 19, 2026, 03:42 PM UTC
Affected feature: App/Intranet & Employee Email We have received reports that some customers on the US system are experiencing very slow or unresponsive behavior in the App/Intranet and Staffbase Employee Email. Our teams are investigating the behavior and will work to resolve this as quickly as possible. We will share more information soon. You can see on which system your application is hosted by going to the Studio > Settings > API Access and checking the tag next to the title. We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at [email protected]
- monitoring Feb 19, 2026, 07:05 PM UTC
We have taken measures to address the degraded performance on the US system, and performance levels are back to normal. Users should now experience normal loading times in the App/Intranet and Employee Email. We will continue to monitor the system closely to ensure performance remains stable. If you continue to experience slow or unresponsive behavior, please contact our support at [email protected] We’re happy to help.
- resolved Feb 27, 2026, 03:22 PM UTC
The issue is resolved. We apologize for the inconvenience this has caused. Please get in touch with us at [email protected] in case you're still having any problems. We’re happy to help!
[App/Intranet/Email] [US System] – Degraded performance in App/Intranet & Employee Email
Affected: Core API (Americas) [SLA]Web Application (Americas) [SLA]Staffbase Email API (Americas)
Timeline · 3 updates
- investigating Feb 18, 2026, 05:13 PM UTC
Affected feature: App/Intranet & Employee Email We have received reports that some customers on the US system are experiencing very slow or unresponsive behavior in the App/Intranet and Staffbase Employee Email. Our teams are investigating the behavior and will work to resolve this as quickly as possible. We will share more information soon. You can see on which system your application is hosted by going to the Studio > Settings > API Access and checking the tag next to the title. We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at [email protected]
- monitoring Feb 18, 2026, 05:34 PM UTC
We have taken measures to address the degraded performance on the US system, and performance levels are improving. Users should now experience normal behavior again in the App/Intranet and Employee Email. We will continue to monitor the system closely to ensure performance remains stable. If you continue to experience slow or unresponsive behavior, please contact our support at [email protected] We’re happy to help.
- resolved Feb 19, 2026, 09:45 AM UTC
The issue is resolved. We apologize for the inconvenience this has caused. Please get in touch with us at [email protected] in case you're still having any problems. We’re happy to help!
[Email Modern] [US System/German System] - [Issues with Email Header Image Displaying for Recipients]
Affected: Staffbase Email Tracking Service
Timeline · 6 updates
[App/Intranet] [German System] - longer loading times
Affected: Core API (Europe) [SLA]
Timeline · 4 updates
[App/Intranet] [German System / US System / Asia/Pacific System] - Incorrect Page Update Timestamps
Timeline · 2 updates
[App/Intranet/Studio] – platforms may show temporary loading issues when using data connection in Telekom networks
Affected: Web Application (Europe) [SLA]Native App - iOSNative App - Android
Timeline · 3 updates
[App/Intranet] [German System / US System / Asia/Pacific System] - Issues with CSV import when using commas, quotation marks, or line breaks
Affected: Core API (Americas) [SLA]Core API (Europe) [SLA]Core API (Asia/Pacific) [SLA]
Timeline · 3 updates
- identified Jan 22, 2026, 10:04 AM UTC
Affected feature: CSV Import We’re currently seeing issues with the CSV import in cases where entries include commas, quotation marks, or line breaks. These special characters can lead to incorrect or failed imports. Our teams have identified this behavior and are already working on a fix. We will continue to monitor the situation and share updates as soon as possible. We apologize for the inconvenience this may cause. If you have any questions or need support with a specific import, feel free to reach out to us at [email protected].
- monitoring Jan 22, 2026, 01:22 PM UTC
A fix has been implemented to resolve the issue affecting CSV imports that included commas, quotation marks, or line breaks. Imports should now work as expected again. We will continue to monitor the behavior to ensure everything is functioning correctly. If you notice any remaining issues or need assistance, please don’t hesitate to contact our support at [email protected]
- resolved Jan 22, 2026, 05:08 PM UTC
The issue is resolved. We apologize for the inconvenience this has caused. Please get in touch with us at [email protected] in case you're still having any problems. We’re happy to help!
[Email] [German System / US System] - Analytics for recently sent out Emails not shown
Affected: Staffbase Email Tracking Service
Timeline · 3 updates
[App/Intranet/Email] [German System] - Temporary disruption affecting update and post actions on January 8th, between 6:51 AM CET and 8:45 AM CET
Affected: Core API (Americas) [SLA]
Timeline · 2 updates
[App/Intranet/Email] [German System / US System] - Platform and Ticket System Outage
Affected: Communications Control API [SLA]Core API (Americas) [SLA]Media API (Americas) [SLA]Web Application (US) [SLA]Web Application (Americas) [SLA]Communications Control Web Application [SLA]Create Service (US) [SLA]Staffbase Email API (Americas)Client Integrations (US) [SLA]Communications Control Login [SLA]Core API (Europe) [SLA]Media API (Europe) [SLA]Web Application (Germany) [SLA]Web Application (Europe) [SLA]Create Service (Germany) [SLA]Core API (Asia/Pacific) [SLA]Media API (Asia/Pacific) [SLA]Web Application (Asia/Pacific) [SLA]Staffbase Email Tracking ServiceCommon FeaturesNative App - iOSNative App - AndroidTest Application / Stage Environment
Timeline · 4 updates
Page version history not working correctly
Affected: Common Features
Timeline · 3 updates
- investigating Nov 25, 2025, 04:48 PM UTC
Customers may be experiencing an issue in the App where restoring a page from its version history does not complete as expected. Customers have reported that selecting a version to restore results in no changes being applied. Our teams are investigating and will work to resolve this as fast as we can. We will share more information soon. We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at [email protected].
- monitoring Nov 25, 2025, 05:49 PM UTC
We have released an update to resolve the issue. Page Version History should be working as intended again We will continue to monitor the systems until we are sure the issue is fully resolved. If you have any questions, or are still having difficulties, please reach out to our support at [email protected].
- resolved Nov 25, 2025, 08:51 PM UTC
The issue regarding page version history is resolved. Please get in touch with us at [email protected] in case you're still having any problems.