Staffbase incident

[Global] [App/Intranet] – Video Upload Not Working

Staffbase experienced a minor incident on June 3, 2026 affecting Media API (Americas) [SLA] and Media API (Europe) [SLA] and 1 more component, lasting 1h 2m. The incident has been resolved; the full update timeline is below.

Started: Jun 03, 2026, 01:49 PM UTC
Resolved: Jun 03, 2026, 02:52 PM UTC
Duration: 1h 2m
Detected by Pingoru: Jun 03, 2026, 01:49 PM UTC

Affected components

Media API (Americas) [SLA]Media API (Europe) [SLA]Media API (Asia/Pacific) [SLA]

Update timeline

investigating Jun 03, 2026, 01:49 PM UTC

Affected feature: Video Upload We have received reports that some customers are currently unable to upload videos to the platform, even when the files meet our technical requirements. Our teams are actively investigating the issue. We will provide a further update as soon as we have more information. We apologize for the inconvenience. If you have any questions, please reach out to our support team at [email protected].
resolved Jun 03, 2026, 02:52 PM UTC

The video upload issues for some specific videos affecting all systems have been resolved. All systems are now operating normally. We apologize for any inconvenience this may have caused. If you are still experiencing issues, please reach out to our support team at [email protected].