Staffbase incident

[Global] [App/Intranet] – New SSO users not assigned to Conditional Groups upon account creation

Staffbase is currently experiencing a minor incident affecting Core API (Americas) [SLA] and Core API (Europe) [SLA] and 1 more component, which began 2h ago. The vendor's full update timeline is below.

Started: Jun 02, 2026, 02:14 PM UTC
Resolved: Ongoing
Duration: ● 1h 45m
Detected by Pingoru: Jun 02, 2026, 02:14 PM UTC

Affected components

Core API (Americas) [SLA]Core API (Europe) [SLA]Core API (Asia/Pacific) [SLA]

Update timeline

investigating Jun 02, 2026, 02:14 PM UTC

Affected feature: User Provisioning / Conditional Groups We have received reports that new users onboarded via Single Sign-On (SSO) are not being automatically assigned to their Conditional Groups at the time of account creation. Profile field values are transferred correctly during provisioning. However, the group assignment does not take effect until a profile field is manually updated afterward. Our teams are currently investigating the issue. We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support team at [email protected].
monitoring Jun 02, 2026, 03:34 PM UTC

We have taken measures to address the issue affecting Conditional Group assignment for new SSO users, and the fix is now being rolled out across all systems. We will continue to monitor the situation closely to ensure new users are assigned to their Conditional Groups correctly upon account creation. If you continue to experience this issue, please contact our support team at [email protected].