Staffbase incident
[Email Modern] [US System/German System] - Entra Unable Sync Contacts
Staffbase experienced a minor incident on April 24, 2026 affecting Common Features, lasting 3d 20h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 24, 2026, 05:03 PM UTC
Affected feature: Entra Contact Syncing Some customers may be experiencing a delay in sending test emails on Email Modern. We have not noticed this to be an issue affecting all customers, only some. Our teams are investigating and will work to resolve this as fast as we can. We will share more information soon. We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at [email protected].
- identified Apr 24, 2026, 06:57 PM UTC
We have identified the cause of the synchronization failures, our teams are currently working on applying the necessary configuration fixes to restore normal synchronization behavior. We will provide another update as soon as more information is available. We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at [email protected].
- monitoring Apr 27, 2026, 12:58 PM UTC
We have implemented the necessary configuration fixes to address the synchronization failures, and we are seeing an improvement in behavior. Users should now experience normal synchronization behavior again. We will continue to monitor the system closely to ensure stability remains consistent. If you continue to experience issues with your synchronization, please contact our support team at [email protected]. We’re happy to help.
- resolved Apr 28, 2026, 01:18 PM UTC
The issue causing synchronization failures has been resolved, and all systems are operating normally. We apologize for any inconvenience this may have caused. If you continue to experience any issues, please reach out to our support at [email protected].