Staffbase incident

[Email Modern] [German System] - Sent Emails are not being received

Major Ongoing View vendor source →

Staffbase is currently experiencing a major incident affecting Staffbase Email API (Europe), which began 8h ago. The vendor's full update timeline is below.

Started
May 20, 2026, 03:09 PM UTC
Resolved
Ongoing
Duration
● 7h 37m
Detected by Pingoru
May 20, 2026, 03:09 PM UTC

Affected components

Staffbase Email API (Europe)

Update timeline

  1. investigating May 20, 2026, 03:09 PM UTC

    Affected feature: Emails Some customers may be experiencing that emails are not being received by their users. Our teams are investigating and will work to resolve this as fast as we can. We will share more information soon. You can see on which system your application is hosted by going to the Studio > Settings > API Access and checking the tag next to the title. We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at [email protected].

  2. monitoring May 20, 2026, 04:20 PM UTC

    We have adjusted the available resources to resolve the issue, and customers should see sent emails hitting their users' inboxes again. We will continue to monitor the systems until we are sure the issue is fully resolved.