Staffbase incident

[Email Modern] [German System] - Sent Emails are not being received

Major Resolved View vendor source →

Staffbase experienced a major incident on May 20, 2026 affecting Staffbase Email API (Europe), lasting 16h. The incident has been resolved; the full update timeline is below.

Started
May 20, 2026, 03:09 PM UTC
Resolved
May 21, 2026, 07:10 AM UTC
Duration
16h
Detected by Pingoru
May 20, 2026, 03:09 PM UTC

Affected components

Staffbase Email API (Europe)

Update timeline

  1. investigating May 20, 2026, 03:09 PM UTC

    Affected feature: Emails Some customers may be experiencing that emails are not being received by their users. Our teams are investigating and will work to resolve this as fast as we can. We will share more information soon. You can see on which system your application is hosted by going to the Studio > Settings > API Access and checking the tag next to the title. We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at [email protected].

  2. monitoring May 20, 2026, 04:20 PM UTC

    We have adjusted the available resources to resolve the issue, and customers should see sent emails hitting their users' inboxes again. We will continue to monitor the systems until we are sure the issue is fully resolved.

  3. resolved May 21, 2026, 07:10 AM UTC

    This incident has been resolved, and all delayed emails have been sent successfully. We are sorry for the trouble this has caused. Please contact us at [email protected] should you experience any further issues. We’re happy to help!