[App/Intranet/Email] [US System] - Degraded performance in App/Intranet & Employee Email

Update timeline

1. investigating Feb 19, 2026, 03:42 PM UTC

   Affected feature: App/Intranet & Employee Email We have received reports that some customers on the US system are experiencing very slow or unresponsive behavior in the App/Intranet and Staffbase Employee Email. Our teams are investigating the behavior and will work to resolve this as quickly as possible. We will share more information soon. You can see on which system your application is hosted by going to the Studio > Settings > API Access and checking the tag next to the title. We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at [email protected]

2. monitoring Feb 19, 2026, 07:05 PM UTC

   We have taken measures to address the degraded performance on the US system, and performance levels are back to normal. Users should now experience normal loading times in the App/Intranet and Employee Email. We will continue to monitor the system closely to ensure performance remains stable. If you continue to experience slow or unresponsive behavior, please contact our support at [email protected] We’re happy to help.

3. resolved Feb 27, 2026, 03:22 PM UTC

   The issue is resolved. We apologize for the inconvenience this has caused. Please get in touch with us at [email protected] in case you're still having any problems. We’re happy to help!