Email US System - News Block feature unable to find recently published News Posts

Update timeline

1. investigating Apr 06, 2026, 01:20 PM UTC

   Affected feature: Email Modern Some customers may be experiencing an inability to find posts via the News Block that were published after April 1st, 2026. Our teams are investigating and will work to resolve this as fast as we can. We will share more information soon. You can see on which system your application is hosted by going to the Studio > Settings > API Access and checking the tag next to the title. We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at [email protected].

2. resolved Apr 06, 2026, 02:17 PM UTC

   The issue is resolved, and newly published News Posts are discoverable in the News Block in Staffbase Email. We apologize for the inconvenience this has caused. Please get in touch with us at [email protected] in case you're still having any problems. We’re happy to help!

3. postmortem Apr 08, 2026, 12:43 PM UTC

   **Resolved**: Issues with News Block content availability on Americas system **Summary** Between April 3rd and April 8th, some customers on our Americas system experienced issues when using the News Block within Email Modern. During this time, newly published posts were not appearing in the search results, preventing them from being easily inserted into email drafts. **Root Cause** The issue was caused by a technical limitation in our automated search indexing process. This prevented the news search from updating with new news posts, meaning any content published after the start of the incident was not recognized by the News Block or other search-dependent features. **Resolution** Our engineering teams identified the bottleneck in the search indexing process and increased the available resources for this system. This allowed the backlog of posts to be processed and restored full functionality to the news post search. **Next Steps** To prevent this from happening again, we have permanently adjusted the resource allocation for this process and improved our monitoring to alert us earlier if search index delays occur. We apologize for the inconvenience this caused and for the additional manual effort required to link posts during this period. If you have any remaining questions, please reach out to our support team at [[email protected]](mailto:[email protected]).