[App/Intranet/Email] [US System] - Issues in the studio on US System, Sending Emails

Update timeline

1. investigating Feb 26, 2026, 06:56 PM UTC

   Affected feature: Studio, Email. Some administrators may be experiencing an inability to upload media or send emails in the US system. Our teams are investigating and will work to resolve this as fast as we can. We will share more information soon. You can see on which system your application is hosted by going to the Studio > Settings > API Access and checking the tag next to the title. We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at [email protected].

2. monitoring Feb 26, 2026, 07:21 PM UTC

   We have made changes on the backend to resolve the issue and media uploads and email sending should be possible again. We will continue to monitor the systems until we are sure the issue is fully resolved.

3. resolved Feb 26, 2026, 07:33 PM UTC

   The issue is resolved, and the system has remained stable. We apologize for the inconvenience this has caused. Please get in touch with us at [email protected] in case you're still having any problems. We’re happy to help!

4. postmortem Mar 12, 2026, 05:21 PM UTC

   **Summary** On February 26, 2026, between 19:49 and 20:24 \(UTC\), customers on the US Server experienced issues uploading media files and sending emails containing attachments. The issue was identified and resolved the same day. **What Happened** A background process responsible for managing file uploads and email delivery reached a system utilization limit, which prevented new tasks from being processed. Once the issue was identified, our team made the necessary adjustments to stabilize the system and restore normal operation. Following these adjustments, all pending tasks were processed successfully and service was fully restored by 20:24 \(UTC\). **Impact** Between 19:49 and 20:24 \(UTC\), customers on the US Server were temporarily unable to upload images or videos within the Studio. Additionally, the delivery of emails with media attachments was affected during this timeframe. Other platform functionalities remained available to users throughout this period. **Future Improvements** We will implement additional checks for the operation of the affected service component and optimize the subsequent alerting to ensure that similar issues are detected and resolved more quickly in the future. Thank you for your patience and understanding while we work to improve our services and prevent future incidents. If you have any questions or concerns, please do not hesitate to reach out to our customer support team at [[email protected]](mailto:[email protected]).