Staffbase incident

[Europe System | Americas System] [Email Modern] - Drafts failing to load in Email Modern

Major Ongoing View vendor source →

Staffbase is currently experiencing a major incident affecting Staffbase Email API (Americas) and Staffbase Email API (Europe), which began 1h ago. The vendor's full update timeline is below.

Started
Jun 18, 2026, 08:03 PM UTC
Resolved
Ongoing
Duration
● 1h 16m
Detected by Pingoru
Jun 18, 2026, 08:03 PM UTC

Affected components

Staffbase Email API (Americas)Staffbase Email API (Europe)

Update timeline

  1. investigating Jun 18, 2026, 08:03 PM UTC

    We have received reports that some customers on the Americas system are experiencing an error when attempting to open pre-existing drafts in Email Modern, or drafts stop responding Our teams are currently investigating the root cause. You can see on which system your application is hosted by going to Studio > Settings > API Access tab. We apologize for the inconvenience. If you have any questions, please reach out to our support team at [email protected].

  2. identified Jun 18, 2026, 09:02 PM UTC

    We have identified the cause of the issues affecting drafts in Email Modern on the Americas system. Our teams are actively working to implement a fix and restore full functionality. We will provide a further update as soon as the fix is in place. If you have any questions, please reach out to our support team at [email protected].