Staffbase incident

[App/Intranet] [US System] - Degraded Performance

Minor Resolved View vendor source →

Staffbase experienced a minor incident on June 25, 2026 affecting Core API (Americas) [SLA] and Web Application (Americas) [SLA] and 1 more component, lasting 1h 44m. The incident has been resolved; the full update timeline is below.

Started
Jun 25, 2026, 05:18 PM UTC
Resolved
Jun 25, 2026, 07:02 PM UTC
Duration
1h 44m
Detected by Pingoru
Jun 25, 2026, 05:18 PM UTC

Affected components

Core API (Americas) [SLA]Web Application (Americas) [SLA]Core API (Europe) [SLA]Web Application (Europe) [SLA]

Update timeline

  1. investigating Jun 25, 2026, 05:18 PM UTC

    Affected feature: Staffbase App/Intranet Some users may be experiencing slow performance when accessing their Staffbase app. Our teams are investigating and will work to resolve this as fast as we can. We will share more information soon. You can see on which system your application is hosted by going to the Studio > Settings > API Access and checking the tag next to the title. We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at [email protected].

  2. investigating Jun 25, 2026, 05:23 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jun 25, 2026, 06:02 PM UTC

    We have rolled out a rollback release to resolve the issue and the performance of accessing the Staffbase App is restored. We will continue to monitor the systems until we are sure the issue is fully resolved.

  4. resolved Jun 25, 2026, 07:02 PM UTC

    The issue is resolved. We apologize for the inconvenience this has caused. Please get in touch with us at [email protected] in case you're still having any problems. We’re happy to help!