Staffbase incident

[App/Intranet/Email] [Global] - error loading contents

Notice Resolved View vendor source →

Staffbase experienced a notice incident on July 14, 2026 affecting Web App (Americas) [SLA] and Web App (Europe) [SLA] and 1 more component, lasting 17h 57m. The incident has been resolved; the full update timeline is below.

Started
Jul 14, 2026, 02:10 PM UTC
Resolved
Jul 15, 2026, 08:08 AM UTC
Duration
17h 57m
Detected by Pingoru
Jul 14, 2026, 02:10 PM UTC

Affected components

Web App (Americas) [SLA]Web App (Europe) [SLA]Web App (Asia/Pacific) [SLA]Test Application / Stage Environment

Update timeline

  1. investigating Jul 14, 2026, 02:10 PM UTC

    Some users may encounter an issue where forms, pages, or other content fail to load and instead display the error message "error-unknown.title". Our teams are investigating and will work to resolve this as fast as we can. We will share more information soon. We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at [email protected].

  2. monitoring Jul 14, 2026, 02:54 PM UTC

    Update: We have deployed a fix for the issue. Functionality has been restored, and we are now monitoring all environments to confirm. We will post a final update once monitoring confirms full stability.

  3. monitoring Jul 15, 2026, 07:37 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Jul 15, 2026, 08:08 AM UTC

    The issue is resolved. We apologize for the inconvenience this has caused. Please get in touch with us at [email protected] in case you're still having any problems. We’re happy to help!