Sprinklr incident

Twitter media not opening via direct URL in Sprinklr

Minor Ongoing View vendor source →

Sprinklr is currently experiencing a minor incident affecting America (Prod2) and America (Prod) and 1 more component, which began 79d ago. The vendor's full update timeline is below.

Started
Mar 31, 2026, 09:18 PM UTC
Resolved
Ongoing
Duration
● 78d 11h
Detected by Pingoru
Mar 31, 2026, 09:18 PM UTC

Affected components

America (Prod2)America (Prod)America (Prod6)America (Prod8)EMEA (Prod3)EMEA (Prod15)EMEA (Prod16)APAC (Prod4)EMEA (Prod19)EMEA (Prod21)

Update timeline

  1. investigating Mar 31, 2026, 09:18 PM UTC

    We are currently experiencing an issue where media from Twitter messages may not open when accessed directly via URL within Sprinklr. Our team is actively working on a fix.

  2. identified Apr 01, 2026, 05:33 AM UTC

    We would like to inform you that we’re currently experiencing an issue where media from twitter messages may not open in expanded preview via direct URL. We apologize for the inconvenience caused and appreciate your patience during this time. If you have any questions or need further assistance, please don't hesitate to reach out to Sprinklr Support. Thank you.

  3. identified Apr 16, 2026, 04:52 AM UTC

    Hi Team, We are currently experiencing an issue where media from Twitter messages may not open when accessed directly via URL within Sprinklr. Our team is actively working on a resolution. We apologise for the inconvenience and appreciate your patience. Please feel free to reach out to Sprinklr Support for any assistance.