Sprinklr incident

Errors within Benchmarking dashboards

Major Resolved View vendor source →

Sprinklr experienced a major incident on September 15, 2026 affecting America (Prod2) and America (Prod6) and 1 more component, lasting 17h 43m. The incident has been resolved; the full update timeline is below.

Started
Sep 15, 2026, 02:25 PM UTC
Resolved
Sep 16, 2026, 08:08 AM UTC
Duration
17h 43m
Detected by Pingoru
Sep 15, 2026, 02:25 PM UTC

Affected components

America (Prod2)America (Prod6)America (Prod8)EMEA (Prod3)EMEA (Prod5)EMEA (Prod15)EMEA (Prod16)EMEA (Prod17)EMEA (Prod18)APAC (Prod4)

Update timeline

  1. investigating Sep 15, 2026, 02:25 PM UTC

    Hi Team, We are currently investigating an issue affecting the Benchmarking module. The impact may include errors when accessing widgets, exports, and external links within the Benchmarking module. Our team is actively working to resolve the issue and restore normal functionality. Further updates will be provided as more information becomes available.

  2. resolved Sep 16, 2026, 08:08 AM UTC

    Hi Team, The issue affecting the Benchmarking module, including widgets, exports, and external links, has been resolved. All impacted functionality is now working as expected. We will continue to monitor the platform to ensure stability.