Sprinklr experienced a minor incident on September 25, 2026 affecting EMEA (Prod19), lasting 6m. The incident has been resolved; the full update timeline is below.
Affected components
EMEA (Prod19)
Update timeline
- investigating Sep 25, 2026, 07:24 AM UTC
We are currently investigating an issue affecting Live Chat services. Users may be unable to receive or handle incoming chat conversations. Our Engineering and Support teams are actively investigating the issue and working to restore service. Voice and Email services remain unaffected
- resolved Sep 25, 2026, 07:30 AM UTC
The Live Chat service issue has been resolved. Chat functionality has been restored, and incoming chats are now being received and handled normally. The service is being monitored to ensure continued stability.