Spektrix Outage History

We have identified the cause of the issue and are working to have a fix in place. Spektrix Payments clients will continue experiencing the card details window not appearing in the checkout flow when a ticket subscription is by itself in the basket. Adding any other items to the basket will trigger the card details window to appear as expected, including adding other items while the ticket subscription is in the basket.

We have identified the cause of the issues with editing global segments and viewing transaction history in the Opportunities interface, and are working to have a fix in place soon. All other capabilities in the Insights and Mailings interface and Opportunities interface are unaffected.

We believe we have identified the problem that has caused tickets not to print. We're running some tests on local environments and will update with more information shortly.

We are currently investigating an issue with our service provider that is preventing the submission of Contact Support, Report Requests, Import Requests, Training Requests and Seating Plan Requests through our Support Centre. Our team is still fully available to help - you can continue to reach us directly by emailing [email protected] and we will process your requests from there as usual.

We are continuing to work on a fix for this issue.

We have identified a network connectivity issue causing the sporadic issues processing card payments in the Sales Interface and Online for clients using Opayo for their payment processing. Chip and Pin transactions remain unaffected. We are confident that this is only affecting a low number of transactions. If you are having issues processing card payments, you will need to reserve the customers' tickets, or take alternative payment. We will continue to monitor closely and update here as we have new information!

We have identified the likely cause for these errors and are implementing a fix. We'll continue to update here as soon as we have more information!

We have identified a network connectivity issue causing the sporadic issues processing card payments in the Sales Interface and Online. We are confident that this is only impacting a low number of transactions. We will continue to monitor closely and update here if we have any new information. If you have been unable to process card payments for bookings, you will need to reserve the customers' tickets, or take alternative payment; Chip and Pin transactions remain unaffected.

The Spektrix System (client system, iframes, API) are currently inaccessible due to a current Cloudflare outage. We're monitoring the situation and will keep you updated here with updates as we get them.

Due to this outage, we are unable to access our Support Emails or accept phone calls, although the phone line does appear to be open we can't see these coming through.

Due to ongoing issues with the Cloudflare Global Network you may be seeing issues with your websites. This will be impacting your customers' ability to log in and check out on your website. We're actively monitoring the situation and will update here as soon as we have any further information.

We're still actively monitoring this situation. If you're able to, we would recommend adding messaging to your website directing customers to contact you by phone to purchase tickets. We are confident that your Spektrix sales interface is unaffected, and you will still be able to process tickets on the phone and in person.

The ongoing Cloudflare outage is still affecting customers' ability to use your website. Cloudflare is part of our infrastructure that helps maintain secure connections across the internet, and so the issues are affecting key parts of the booking journey online. We're still monitoring the situation and will update here regularly and if we have any new information. We've also noticed that this issue is affecting the request forms on the Spektrix Support website. If you have a time-sensitive seating plan, import, training or report request please send this in via email to [email protected]

We’ve identified an issue where the API is sporadically returning 500 errors, which may affect how Spektrix is syncing with your website CMS for event listings, including instance dates and statuses. If you are noticing any impact on your website, such as incorrect show dates or status of instances, we recommend contacting your web developer, sending them a link to this page and directing them to the 'Note for web developers and integrators' below. We’ll continue to update with any progress or now info here. Note for web developers and integrators: We are noticing transient and intermittent 500 errors in the API, which we are investigating. In general - regardless of today's issues - to ensure 500, 401 or any other unexpected responses do not impact your syncing between Spektrix and your website / partner platform, you may wish to implement a resilience strategy such as retrying failed requests and/or retaining your last 'good' sync.

We've identified a reason for system slowness and errors on clicks that you may be experiencing. We're actively working on a fix for this, and we'll update you as soon as we have more information.

We have identified an issue where clicking on the Pre or Post Show emails buttons with Insights & Mailings is causing slowness and error screens and is interfering with the Dotdigital integration. The rest of the system and Dotdigital integration is operating normally. We are rolling out a fix for this. This will take up to an hour. While this happens you should not touch the Pre or Post show emails areas of Spektrix until we let you know. We appreciate your understanding on this and will be in touch soon with further updates.

We are aware that some users are seeing 404 or other error pages when accessing the system. This is sporadic and a re-load of the page should result in a page loading correctly. If an error is hit before taking a payment this may fail, a retry should also work in this situation. You may also see that some images or other visual elements of the system aren't loading properly, this won't affect functionality but a re-load should also resolve. We have identified the issue causing this and are taking steps to resolve this now. We will update shortly with more information, we would expect this to be fully resolved very shortly.

We have identified an outage with a third party provider which is impacting Spektrix systems across the UK and North America - This page can be found here: https://www.cloudflarestatus.com/ During this time you will continue to experience intermittent system slowness when loading between interfaces or performing regular activity in your Spektrix system. We will continue to monitor our partner's status page for any updates and will update our clients as we see changes or updates.

We're aware that the entire Spektrix system is currently down and inaccessible and you will see error pages when trying to use the system. We know what the cause of this is and are working to resolve this now. It is likely that whilst we work through the fix the system will be down for a period of time. We will be able to estimate this better in approximately 10-15 minutes and will update further then. Thanks for your patience as we work through this.

We're continuing to work through our fix for the system outage currently happening. To confirm this is impacting the Spektrix system and all elements of website integrations that will impact end-customers. Both yourselves and end-customers will likely see 'Timeout' errors that will come from Cloudflare. This issue relates to an infrastructure change and is not a data security issue. We will continue to provide updates on an expected timescale as we have more information. We will update again in 10 minutes or sooner.