Issues printing tickets

Update timeline

1. investigating Mar 11, 2026, 03:44 PM UTC

   We're aware and investigating reports that users are unable to print tickets in any form. An immediate fix for this will be to open the Box Office App, re-name any connected printers, perform a test print from the App, and then try again. We are investigating a complete fix for this and will update further here when we have more information. No other functions are affected currently.

2. identified Mar 11, 2026, 04:06 PM UTC

   We believe we have identified the problem that has caused tickets not to print. We're running some tests on local environments and will update with more information shortly.

3. monitoring Mar 11, 2026, 04:11 PM UTC

   We have tested in a live environment and been able to print tickets successfully. We will continue to monitor and please let us know if you are still having issues printing.

4. investigating Mar 11, 2026, 04:34 PM UTC

   Thanks to those of you that have indicated you are still having issues. We are running some further tests to see if there are different factors causing the issues with printing. For now we believe freshly re-registering the Box Office App and re-adding printers should allow you to print for now.

5. monitoring Mar 11, 2026, 05:02 PM UTC

   After further testing and running some live verification with a couple of you (thanks for your help!) we believe that the initial work we completed at approximately 16:00 UTC did broadly resolve the issue. If you are still experiencing issues, it is likely clearing all cookies and cache on your web browser should resolve this issue completely. We will continue to monitor and let you know if the situation changes.

6. resolved Mar 12, 2026, 12:21 AM UTC

   We are confident the issue with printing tickets is now resolved. We will continue to monitor as usual. If you have any questions, please do reach out to us at [email protected] or on +44 (0)20 7183 3586 | +1 (646) 569-9097 | Toll Free: +1 (800) 961-5971.