Issue with sending system emails

Update timeline

1. investigating Feb 05, 2026, 05:03 PM UTC

   We've seen that system emails may not be sending. these will include new account, password reset, confirmation emails gift voucher purchases and scheduled reports as of around 2:30pm UTC. We're looking into the cause of this and will update here shortly.

2. monitoring Feb 05, 2026, 05:08 PM UTC

   We've identified the cause of the issues with system emails and have put a fix in place. You should start seeing system emails sending again, and emails that were previously unsent should now complete. We'll continue to monitor the situation.

3. resolved Feb 05, 2026, 05:18 PM UTC

   We've been able to fix the underlying issue and believe all system emails should be sending as expected now so we are marking this as resolved. We will continue to monitor as usual. If you have any questions, please do reach out to us at [email protected] or on +44 (0)20 7183 3586 | +1 (646) 569-9097 | Toll Free: +1 (800) 961-5971.