Spektrix incident

Issues with Support Center Form submissions

Minor Resolved View vendor source →
Started
Feb 10, 2026, 12:07 PM UTC
Resolved
Feb 10, 2026, 02:16 PM UTC
Duration
2h 9m
Detected by Pingoru
Feb 10, 2026, 12:07 PM UTC

Affected components

Support Centre and [email protected]UK and IrelandUS and CanadaAustralia and New Zealand

Update timeline

  1. identified Feb 10, 2026, 12:07 PM UTC

    We are currently investigating an issue with our service provider that is preventing the submission of Contact Support, Report Requests, Import Requests, Training Requests and Seating Plan Requests through our Support Centre. Our team is still fully available to help - you can continue to reach us directly by emailing [email protected] and we will process your requests from there as usual.

  2. identified Feb 10, 2026, 12:27 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Feb 10, 2026, 02:16 PM UTC

    This is now fully resolved - you'll be able to submit forms via our Support Centre as usual.

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