Spektrix incident
Error pages, some payments affected, visual layouts effected
Spektrix experienced a minor incident on June 18, 2025 affecting Opayo (formerly SagePay) and UK and Ireland and 1 more component, lasting 5m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 18, 2025, 10:03 AM UTC
We are aware that some users are seeing 404 or other error pages when accessing the system. This is sporadic and a re-load of the page should result in a page loading correctly. If an error is hit before taking a payment this may fail, a retry should also work in this situation. You may also see that some images or other visual elements of the system aren't loading properly, this won't affect functionality but a re-load should also resolve. We have identified the issue causing this and are taking steps to resolve this now. We will update shortly with more information, we would expect this to be fully resolved very shortly.
- resolved Jun 18, 2025, 10:09 AM UTC
We have been able to resolve the issue that was causing the sporadic error pages. This will have intermittently affected all areas of the system for a short period of time. If you are still seeing an error page or you have images not loading correctly, if you re-load or close and re-open your web browser you should find everything is fully restored and back to normal. We'll continue to monitor the system but we aren't expecting any recurrences of this issue.