Is Spektrix down?

There is currently an issue with a higher level of 3D secure-related errors specifically for Mastercard users for clients using the Opayo payment gateway (UK/IE only). Spektrix Payments users and all Visa and American Express cards are unaffected at this time. There is an Opayo/Elavon status page with more information here: https://status.elavon.eu/components/62b9a81ca877244a553a0668 We will continue to update here as we receive more information from Opayo. We are in direct communication with them as they work to resolve this issue.

Mastercard are continuing their investigation into the issue with increased 3D secure-related errors for Mastercard users for clients using the Opayo payment gateway (UK/IE only). We will continue to update here as we receive further information on the issue.

Mastercard have a fix in place to resolve the issue, and all 3D secure errors for Mastercard users should be resolved for clients using the Opayo gateway (UK/IE only).

We are currently investigating an issue with the payment screen not showing in the checkout flow when Ticket Subscriptions are in the basket. We will continue to provide updates as we look into this issue.

We have identified the cause of the issue and are working to have a fix in place. Spektrix Payments clients will continue experiencing the card details window not appearing in the checkout flow when a ticket subscription is by itself in the basket. Adding any other items to the basket will trigger the card details window to appear as expected, including adding other items while the ticket subscription is in the basket.

We have a fix in place as of 5:50 PM UTC and are seeing the checkout flow work as expected. All web-facing sales for Spektrix Payments clients should be continuing as usual. We will continue to monitor this throughout the rest of the day and will provide any additional updates as necessary.

Confirming all issues were resolved by 5:50pm UTC last night - ticket subscription behaviour has been fully operational since that time.

We're aware that you may be seeing delays in the Pre and Post show emails sending, and Autotags applying. If you've noticed a Pre or Post show email not sending, we recommend that you do not attempt to resend. Other digital mailings such as Programs and system emails like Order Confirmation and Account emails are not affected. We're investigating and will update here with any further information.

We've identified the cause of the delay on the Pre and Post show email and Autotag jobs, and are looking at how we can reduce the length of the delay

We've been able to start reducing the delay affecting Pre and Post show emails and Autotags. We expect that email sends and autotag applications that were delayed by the issue should complete by themselves within the next few hours - will update here if this estimate changes. You don't need to take any action.

This issue has now been resolved - all delayed email sends and autotag applications should now have completed, and the system should now be working as normal.

We are aware of recent payment failures for UK and Ireland clients using Opayo and Streamline as their gateway and acquirer. These issues began around 7:30 PM UTC and have since returned to normal as of 8:15 PM UTC. You may see higher rates of card payment issues through your website or Sales interface that occurred during that timeframe. Any clients in North America, Australia, or New Zealand, or any UK and Ireland clients not using Opayo and Streamline are unaffected. We are continuing to monitor the issue and verify that card payments are still processing as expected.

We are confident the issues with Opayo and Streamline are resolved as of 8:15 PM UTC. All payments should be processing as normal.

We have identified and are investigating some connectivity issues with our Support phone lines. Email services are working as normal, so we encourage writing in to [email protected] to get in touch with our Support Team in the meantime. We will continue to update here as we know more.

Thank you for your patience and understanding whilst we investigated the connectivity of our Support phone lines. All systems are now fully operational.