Is Spektrix down?

We’re aware of an issue with report schedules not delivering over the last few days. We’re currently investigating the cause and will provide an update as soon as possible. For the time being, if you tick to run them as a schedule, you can run reports from the Partner Companies Interface instead to re-run these reports. Please reach out to us if you continue to get errors when trying this solution.

We believe that this issue is only affecting users using Outlook for their Mailbox provider and this seems to correspond to Microsoft 365's status page where they have reported issues in relation to business or enterprise accounts. This may be impacting the delivery of Spektrix scheduled reports. If you are not using Microsoft 365 as your mailbox provider, please get in touch with us with the name of your affected Report Schedule. To re-run reports in the meantime, you can tick to run them on demand, and run the reports from the Partner Companies Interface. Please reach out to us if you continue to get errors when trying this solution.

We have confirmed that the Spektrix set up and sending of scheduled reports has been operational and any issues have been down to a Microsoft 365 business/enterprise account issue. If you continue to have issues receiving scheduled reports and use Microsoft 365 we would recommend attempting to resend the reports as the issue may be intermittent, and to get in touch with a relevant contact at Microsoft 365 to further advise if possible.

We are aware and have identified an issue that is causing some system slowness and intermittent error pages. We are working on resolving this issue and will provide further updates shortly. If you are experiencing this problem now then reloading the page is likely to help, both for slow response times and if you reach an error page.

We have implemented a fix for this issue and you should see system speeds return to normal and you should no longer see any error pages. If you do still have issues please try reloading the page and the issue should resolve itself immediately. We are monitoring closely and will update further when we are fully confident the issue is resolved.

We're happy this issue is fully resolved after running final checks and monitoring. If you do experience any further issues please report them to us in the usual way. Thanks again for your understanding as we worked through this issue.

We are currently investigating this issue.

We are currently aware of an issue where queues are being generated during online booking, despite demand not being high for events. Customers online may see a queue on your website and be queueing for a few minutes. Everything else is functioning as normal.

After identifying the issue, we've made some changes to mitigate the queues being triggered. We're now monitoring the impact of these changes.

We believe the changes have mitigated issues with queues being generated for events with low demand during online bookings. We're continuing to monitor the impact of these changes and will update further

We have not seen any new non-standard queues generate since the changes were applied - normal queueing behaviour is now in place for customers making online ticket purchases.

There is currently an issue with a higher level of 3D secure-related errors specifically for Mastercard users for clients using the Opayo payment gateway (UK/IE only). Spektrix Payments users and all Visa and American Express cards are unaffected at this time. There is an Opayo/Elavon status page with more information here: https://status.elavon.eu/components/62b9a81ca877244a553a0668 We will continue to update here as we receive more information from Opayo. We are in direct communication with them as they work to resolve this issue.

Mastercard are continuing their investigation into the issue with increased 3D secure-related errors for Mastercard users for clients using the Opayo payment gateway (UK/IE only). We will continue to update here as we receive further information on the issue.

Mastercard have a fix in place to resolve the issue, and all 3D secure errors for Mastercard users should be resolved for clients using the Opayo gateway (UK/IE only).

We are currently investigating an issue with the payment screen not showing in the checkout flow when Ticket Subscriptions are in the basket. We will continue to provide updates as we look into this issue.

We have identified the cause of the issue and are working to have a fix in place. Spektrix Payments clients will continue experiencing the card details window not appearing in the checkout flow when a ticket subscription is by itself in the basket. Adding any other items to the basket will trigger the card details window to appear as expected, including adding other items while the ticket subscription is in the basket.

We have a fix in place as of 5:50 PM UTC and are seeing the checkout flow work as expected. All web-facing sales for Spektrix Payments clients should be continuing as usual. We will continue to monitor this throughout the rest of the day and will provide any additional updates as necessary.

Confirming all issues were resolved by 5:50pm UTC last night - ticket subscription behaviour has been fully operational since that time.