Is Spektrix down?

We are aware that a number of clients are currently experiencing intermittent issues accessing their Spektrix system. This will affect the ability to log into the system and customers placing orders online. We are currently investigating this and will continue to provide updates when they are available.

We can see that issues accessing Spektrix are now resolved and are continuing to monitor the situation. Please contact us if you're still experiencing issues with an explanation of the behaviour you're seeing.

We are confident that this has been resolved and system access has remained stable. Please contact us if you continue to experience issues.

We're aware that for organisations using Spektrix Payments, the stored card function is currently not working. When trying to store a card, you may see the message “Card is currently processing and will be ready for use shortly”. This has been happening since 8pm UTC on Tues 14 Oct. Payments themselves should be going thorough fine on all channels, it is only the storing of the card that is currently not working. We're investigating the issue and will update here with any further information soon.

We've now identified the cause of the issue, and are putting in place a fix for it. Previous attempts to store cards that were delayed are starting to resolve themselves - you don't need to retry storing the card. We'll carry on monitoring the situation, and will update here with any new information.

We've now deployed a fix to prevent this issue reoccurring. All the stored card attempts that were previously delayed should now have completed.

We've identified an issue causing some system slowness. We've already taken some corrective action so this is in the process of being resolved. We'll provide further updates very shortly.

The action we have taken to fix the issue with system slowness has resolved the problem. We will continue to monitor the issue and update here if anything changes.

After closely monitoring the system we are confident everything has been resolved and all system speeds have remained stable since 10:30 UTC (11:30 BST). If you continue to experience issues please contact us in the usual way.

We identified an issue that will have caused system slowness and error screens while navigating the Spektrix system from 11:50am to 12:12pm UTC. We believe we have solved the cause of this issue and you should no longer see these error screens and system slowness. We're continuing to monitor closely and will update here once we are confident the issue is solved.

We haven't seen any further instances of the error screens and system slowness reported earlier. We're confident that the issue is solved. If you're experiencing any further issues, please do get in touch with our support team via [email protected] or give us a call: UK and Ireland: +44 (0)20 7183 3586 USA and Canada: +1 (646) 569-9097 Thanks for your patience while we worked to resolve this.

We’re aware of an issue with report schedules not delivering over the last few days. We’re currently investigating the cause and will provide an update as soon as possible. For the time being, if you tick to run them as a schedule, you can run reports from the Partner Companies Interface instead to re-run these reports. Please reach out to us if you continue to get errors when trying this solution.

We believe that this issue is only affecting users using Outlook for their Mailbox provider and this seems to correspond to Microsoft 365's status page where they have reported issues in relation to business or enterprise accounts. This may be impacting the delivery of Spektrix scheduled reports. If you are not using Microsoft 365 as your mailbox provider, please get in touch with us with the name of your affected Report Schedule. To re-run reports in the meantime, you can tick to run them on demand, and run the reports from the Partner Companies Interface. Please reach out to us if you continue to get errors when trying this solution.

We have confirmed that the Spektrix set up and sending of scheduled reports has been operational and any issues have been down to a Microsoft 365 business/enterprise account issue. If you continue to have issues receiving scheduled reports and use Microsoft 365 we would recommend attempting to resend the reports as the issue may be intermittent, and to get in touch with a relevant contact at Microsoft 365 to further advise if possible.