Spektrix incident

Spektrix System and Support Emails/Phones are inaccessible due to a global outflare outage

Critical Resolved View vendor source →

Spektrix experienced a critical incident on December 5, 2025 affecting Support Centre and [email protected] and APIs - UK and Ireland and 1 more component, lasting 2h 18m. The incident has been resolved; the full update timeline is below.

Started
Dec 05, 2025, 08:58 AM UTC
Resolved
Dec 05, 2025, 11:16 AM UTC
Duration
2h 18m
Detected by Pingoru
Dec 05, 2025, 08:58 AM UTC

Affected components

Support Centre and [email protected]APIs - UK and IrelandUK and IrelandPhone Service - UK/IrelandUS and CanadaAPIs - US and CanadaPhone Service - North AmericaAustralia and New ZealandAPIs - Australia and New Zealand

Update timeline

  1. identified Dec 05, 2025, 08:58 AM UTC

    The Spektrix System (client system, iframes, API) are currently inaccessible due to a current Cloudflare outage. We're monitoring the situation and will keep you updated here with updates as we get them.

  2. identified Dec 05, 2025, 09:05 AM UTC

    Due to this outage, we are unable to access our Support Emails or accept phone calls, although the phone line does appear to be open we can't see these coming through.

  3. monitoring Dec 05, 2025, 09:13 AM UTC

    Systems are now accessible, and we can now access emails and phone calls. We'll continue to monitor the situation closely and post any updates here if the situation changes.

  4. resolved Dec 05, 2025, 11:16 AM UTC

    We've continued to see sustained performance from Cloudflare, so we're marking this incident as closed. We'll continue to closely monitor throughout the day. As ever, if you need any support or have any questions, please contact us at [email protected].