Spektrix incident

Intermittent issues with payment screen not showing when Ticket Subscriptions are in the basket

Minor Ongoing View vendor source →

Spektrix is currently experiencing a minor incident affecting UK and Ireland and US and Canada and 1 more component, which began 1h ago. The vendor's full update timeline is below.

Started
May 12, 2026, 02:10 PM UTC
Resolved
Ongoing
Duration
● 1h 7m
Detected by Pingoru
May 12, 2026, 02:10 PM UTC

Affected components

UK and IrelandUS and CanadaAustralia and New Zealand

Update timeline

  1. investigating May 12, 2026, 02:10 PM UTC

    We are currently investigating intermittent issues with the payment screen not showing in the checkout flow when Ticket Subscriptions are in the basket. We will continue to provide updates as we look into this issue.

  2. identified May 12, 2026, 02:43 PM UTC

    We have identified the cause of the issue and are working to have a fix in place. Spektrix Payments clients will continue experiencing the card details window not appearing in the checkout flow when a ticket subscription is by itself in the basket. Adding any other items to the basket will trigger the card details window to appear as expected, including adding other items while the ticket subscription is in the basket.