Spektrix Outage History

Started Nov 05, 2025, 05:43 PM UTC· resolved Nov 06, 2025, 02:32 PM UTC

1. identified Nov 05, 2025, 05:43 PM UTC

   We’ve identified an issue where the API is sporadically returning 500 errors, which may affect how Spektrix is syncing with your website CMS for event listings, including instance dates and statuses. If you are noticing any impact on your website, such as incorrect show dates or status of instances, we recommend contacting your web developer, sending them a link to this page and directing them to the 'Note for web developers and integrators' below. We’ll continue to update with any progress or now info here. Note for web developers and integrators: We are noticing transient and intermittent 500 errors in the API, which we are investigating. In general - regardless of today's issues - to ensure 500, 401 or any other unexpected responses do not impact your syncing between Spektrix and your website / partner platform, you may wish to implement a resilience strategy such as retrying failed requests and/or retaining your last 'good' sync.

2. monitoring Nov 05, 2025, 06:21 PM UTC

   We identified the cause of the sporadic API issue that is affecting how some websites are syncing with Spektrix via the API. We have put a fix in place to mitigate the issue and will continue to monitor the issue closely through tomorrow. You should start to see improvement in your website syncing, and any issues with event/instance information should be resolving.

3. resolved Nov 06, 2025, 02:32 PM UTC

   We have been monitoring the fix that was put in place and have not seen any issues with the API through the evening and into this morning. We will be marking this as resolved and will continue to monitor our API.

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Started Oct 29, 2025, 04:08 PM UTC· resolved Oct 29, 2025, 11:26 PM UTC

1. investigating Oct 29, 2025, 04:08 PM UTC

   We have identified an issue with an infrastructure partner and will continue to monitor the issue and provide updates as we learn more. Customers and organizations will continue to experience problems accessing Spektrix Subsites, the Spektrix Link login page, and issues with adding Digital Passes to digital wallets.

2. identified Oct 29, 2025, 04:21 PM UTC

   We have identified an issue with an infrastructure partner and will continue to monitor the issue and provide updates as we learn more. Customers and organizations will continue to experience problems accessing Spektrix Subsite pages, the Spektrix Link login page, web components, and issues with adding Digital Passes to digital wallets.

3. identified Oct 29, 2025, 04:53 PM UTC

   We are aware of a current system outage effecting one of our infrastructure partners that started at 16:00 GMT/12:00 PM ET/9:00 AM PT, which we are monitoring closely. While this is ongoing, it means that Spektrix Link (including Subsites and Digital Tickets) will be unavailable both to you and your customers. Our Web Components are also effected by this outage, meaning that Web Components may not load/work as expected on your website. We're also aware that iframes on your website may resize incorrectly. We will continue to monitor the situation and update here accordingly.

4. identified Oct 29, 2025, 05:34 PM UTC

   We are aware of a current system outage affecting one of our infrastructure partners that started at 16:00 GMT/12:00 PM ET/9:00 AM PT, which we are monitoring closely. The current incident is affecting online payment processing through Spektrix Payments. If you’re using Spektrix Payments, your customers will not be able to process any payments through your website. In-person payments through card terminals or keyed in through your Sales interface are working as expected. Spektrix Link (including Subsites and Digital Tickets) remain unavailable both to you and your customers. Our Web Components are also affected by this outage, meaning that Web Components may not work as expected on your website. We're also aware that iframes on your website may resize incorrectly. If you are able to, you may consider adding messaging to your website to direct customers to complete purchases over the phone. We will continue to monitor the situation and update here accordingly.

5. identified Oct 29, 2025, 06:46 PM UTC

   A global Microsoft Azure outage is impacting system elements including online payments through Spektrix Payments, Spektrix Link (including Subsites and Digital Tickets), and Web Components. In-person payments through card terminals or keyed in through your Sales interface are still working as expected. If you’re able, we recommend adding messaging to your website that directs customers to complete purchases over the phone. We are continuing to monitor the situation closely and are exploring possible options to improve the situation. We will make updates here accordingly.

6. monitoring Oct 29, 2025, 09:21 PM UTC

   After today's global Microsoft Azure outage, we are seeing initial signs of recovery for affected system elements, including Spektrix Link (Subsites and Digital Tickets), Web Components, and online payments through Spektrix Payments. You may begin to see Spektrix Payments and web components working as expected, as well as being able to log into your Spektrix Link portal. In-person payments through card terminals and the Sales interface are still working as expected. We will continue to monitor the status of Microsoft Azure and our systems, with updates to this page as we have them.

7. resolved Oct 29, 2025, 11:26 PM UTC

   We have been monitoring Spektrix systems and Microsoft Azure through the evening and continue to see improvements across Spektrix Link, web components, and online Spektrix Payments processing. We will be marking this as resolved and will continue to monitor systems over the coming days.

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Started Oct 24, 2025, 08:04 PM UTC· resolved Oct 24, 2025, 09:05 PM UTC

1. investigating Oct 24, 2025, 08:04 PM UTC

   We are currently investigating reports of system slowness in the Sales Interface for some clients. Load time between clicks reported to be slower than expected when navigating the interface. We are continuing to investigate this.

2. resolved Oct 24, 2025, 09:05 PM UTC

   We have taken steps to mitigate this issue and all clients should see normal system speeds. We will continue to monitor closely and will update here if there are any further issues. If you are experiencing any issues, please don't hesitate to get in touch with our Client Success Team. [email protected] - UK and Ireland (9am - 9pm, Mon - Sun): +44 (0)20 7183 3586 - USA and Canada (10am - 9pm EST, Mon - Fri): +1 (646) 569-9097 | Toll Free: +1 (800) 961-5971

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Started Jul 18, 2025, 10:11 AM UTC· resolved Jul 18, 2025, 10:46 AM UTC

1. monitoring Jul 18, 2025, 10:11 AM UTC

   You may have experienced a brief period of system slowness or error pages for the last few minutes. This should now be resolved - we're continuing to monitor all systems and will update further if required.

2. resolved Jul 18, 2025, 10:46 AM UTC

   We can confirm all systems are running as expected again. If you are experiencing any issues please don't hesitate to get in touch, and we will continue to monitor on our side.

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Started Jul 09, 2025, 09:56 AM UTC· resolved Jul 09, 2025, 12:47 PM UTC

1. identified Jul 09, 2025, 09:56 AM UTC

   We have identified an issue where clicking on the Pre or Post Show emails buttons with Insights & Mailings is causing slowness and error screens and is interfering with the Dotdigital integration. The rest of the system and Dotdigital integration is operating normally. We are rolling out a fix for this. This will take up to an hour. While this happens you should not touch the Pre or Post show emails areas of Spektrix until we let you know. We appreciate your understanding on this and will be in touch soon with further updates.

2. resolved Jul 09, 2025, 12:47 PM UTC

   We've been able to fix the underlying issue when clicking on Pre or Post Show emails buttons within Insights & Mailings. You can now safely access those areas of the system again. Thanks for your patience on this.

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Started Jun 18, 2025, 10:03 AM UTC· resolved Jun 18, 2025, 10:09 AM UTC

1. identified Jun 18, 2025, 10:03 AM UTC

   We are aware that some users are seeing 404 or other error pages when accessing the system. This is sporadic and a re-load of the page should result in a page loading correctly. If an error is hit before taking a payment this may fail, a retry should also work in this situation. You may also see that some images or other visual elements of the system aren't loading properly, this won't affect functionality but a re-load should also resolve. We have identified the issue causing this and are taking steps to resolve this now. We will update shortly with more information, we would expect this to be fully resolved very shortly.

2. resolved Jun 18, 2025, 10:09 AM UTC

   We have been able to resolve the issue that was causing the sporadic error pages. This will have intermittently affected all areas of the system for a short period of time. If you are still seeing an error page or you have images not loading correctly, if you re-load or close and re-open your web browser you should find everything is fully restored and back to normal. We'll continue to monitor the system but we aren't expecting any recurrences of this issue.

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Started Jun 12, 2025, 08:26 PM UTC· resolved Jun 12, 2025, 09:25 PM UTC

1. investigating Jun 12, 2025, 08:26 PM UTC

   We are aware of intermittent system slowness affecting clients. We are still working to investigate the cause of the issue and the number of clients that are affected, but will update as we know more. During this time, you may experience longer times between clicks when navigating your system. Thank you for your patience.

2. identified Jun 12, 2025, 08:39 PM UTC

   We have identified an outage with a third party provider which is impacting Spektrix systems across the UK and North America - This page can be found here: https://www.cloudflarestatus.com/ During this time you will continue to experience intermittent system slowness when loading between interfaces or performing regular activity in your Spektrix system. We will continue to monitor our partner's status page for any updates and will update our clients as we see changes or updates.

3. monitoring Jun 12, 2025, 09:03 PM UTC

   We have seen improvement in Spektrix system response times and have seen an improvement noted on our partner's status page: https://www.cloudflarestatus.com/ Our teams will continue to monitor all client systems to ensure that things are running as expected.

4. resolved Jun 12, 2025, 09:25 PM UTC

   Our team is continuing to see Spektrix systems operate as normal across North America, the UK, and Ireland and any system slowness should be returning to normal. Our team will be marking this incident as resolved. As always, we will continue to monitor client systems to ensure that systems are running as expected. Thank you again for your patience.

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Started Jun 10, 2025, 08:33 AM UTC· resolved Jun 10, 2025, 09:39 AM UTC

1. identified Jun 10, 2025, 08:33 AM UTC

   We're aware that the entire Spektrix system is currently down and inaccessible and you will see error pages when trying to use the system. We know what the cause of this is and are working to resolve this now. It is likely that whilst we work through the fix the system will be down for a period of time. We will be able to estimate this better in approximately 10-15 minutes and will update further then. Thanks for your patience as we work through this.

2. identified Jun 10, 2025, 08:47 AM UTC

   We're continuing to work through our fix for the system outage currently happening. To confirm this is impacting the Spektrix system and all elements of website integrations that will impact end-customers. Both yourselves and end-customers will likely see 'Timeout' errors that will come from Cloudflare. This issue relates to an infrastructure change and is not a data security issue. We will continue to provide updates on an expected timescale as we have more information. We will update again in 10 minutes or sooner.

3. monitoring Jun 10, 2025, 08:54 AM UTC

   You should now be seeing that all elements of the Spektrix system are back up and running. We're still working through elements of the fix and will be in a close monitoring period as we do this. We'll keep you updated if anything changes as this happens.

4. resolved Jun 10, 2025, 09:39 AM UTC

   We're confident now that all work has been completed to fully restore all access and all systems are operational. If you have any further questions or concerns regarding the issues today please reach out to us and we'd be happy to help and provide further information. Thanks again for your patience this morning.

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Started Jun 04, 2025, 09:56 AM UTC· resolved Jun 04, 2025, 01:24 PM UTC

1. investigating Jun 04, 2025, 09:56 AM UTC

   We're aware and investigating reports of slowness clicking around the system and error screens. We'll keep you updated as we know more.

2. investigating Jun 04, 2025, 10:03 AM UTC

   We're seeing system speeds come back to normal and a reduction in error screens whilst we continue our investigations - we'll continue to update here with our progress.

3. monitoring Jun 04, 2025, 10:14 AM UTC

   System slowness and error screens happened between 10:48 - 10:55 BST. Speeds have continued to remain as expected and we're continuing to monitor the system closely. If you have any questions or need support with anything, please don't hesitate to reach the our team at [email protected] !

4. resolved Jun 04, 2025, 01:24 PM UTC

   Since experiencing the system slowness and error screens that some of you experienced this morning, we've continued to see system speeds remain stable and we're confident that system issues have been resolved. To further understand the root cause of the slowness, we're in active conversation with one of our service providers, Microsoft. We'll continue working with them to investigate and take any necessary steps to prevent reoccurrence.

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Started Apr 21, 2025, 07:03 PM UTC· resolved Apr 22, 2025, 07:18 AM UTC

1. identified Apr 21, 2025, 07:03 PM UTC

   Adyen is experiencing degraded performance that resurfaced today around 19:35 BST / 14:35 EDT. Those who use Spektrix Payments as their payment provider may be affected and be unable to take payments. We suspect this may affect all Spektrix clients on Adyen including those in the US, CA, UK and Ireland. For real time updates, you can subscribe to Adyen's status page: https://status.adyen.com/

2. identified Apr 21, 2025, 07:17 PM UTC

   We are continuing to work on a fix for this issue.

3. identified Apr 21, 2025, 08:15 PM UTC

   21:14 BST / 16:14 EST Update: Adyen is continuing to experience problems that started around 19:35 BST / 14:35 EDT today. During this time you may experience issues with processing card payments in the Sales interface and through your websites. We are continuing to monitor the situation across our Spektrix Payments users in North America, the UK, and Ireland and will post updates as we are made aware of them. For real time updates, you can also view Adyen's status page: https://status.adyen.com/

4. resolved Apr 22, 2025, 07:18 AM UTC

   Payment processing through Adyen has been stabilised since around 1.15am BST / 8.15pm EDT, and Adyen have now marked the issue as resolved. All payments should now be going through normally.

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Started Apr 01, 2025, 08:15 PM UTC· resolved Apr 01, 2025, 10:25 PM UTC

1. resolved Apr 01, 2025, 09:44 PM UTC

   We are aware that Spektrix Subsite clients that sell Fixed Series subscriptions experienced problems where their customers were unable to add and process their card details during checkout. We received a report of this problem around 3:15 PM EST / 17:15 GMT. This problem did not affect clients that are not using Spektrix Subsites for online Fixed Series sales. We have since resolved this problem as of 5:25 PM EST / 22:25 GMT, and all Fixed Series sales are able to process as expected online. We will continue to monitor this situation to ensure that online sales across all clients continues to work as expected.

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Started Mar 28, 2025, 02:09 PM UTC· resolved Mar 28, 2025, 03:08 PM UTC

1. identified Mar 28, 2025, 02:09 PM UTC

   We're aware that some users are experiencing system slowness and error pages - either a green Spektrix error screen or a more generic error page. We are continuing to work on resolving this, and believe that after taking further steps to resolve this slowness it will have a significant positive impact on previous issues we have had. We will continue to update as we work through this issue now.

2. identified Mar 28, 2025, 02:34 PM UTC

   We are continuing to work through the fix to bring all systems back up to normal speeds and reduce error pages. You may find that your system is already back up and running fully as we work through this. We'll keep you updated as our work progresses on this.

3. resolved Mar 28, 2025, 03:08 PM UTC

   All system speeds have returned to expected levels, and the number of error pages being reached has reduced significantly. We will continue to monitor closely and will update here if there are any further issues. We apologise for the disruption this has caused to those of you who experienced issues today. We are aware that there have been several issues recently that have had a similar level of disruption over the last few days and weeks. System stability is an area we take pride in, and we are continuously making improvements in this area. We are treating the underlying causes of the recent issues as the highest priority to resolve, and we have made significant progress on this recently. If anyone has any further concerns or questions, please don't hesitate to reach out to us via our Client Success team ([email protected] / support.spektrix.com) and we will be happy to address them. Thanks again for your patience as we worked to resolve things today.

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Started Mar 19, 2025, 10:59 AM UTC· resolved Mar 19, 2025, 12:17 PM UTC

1. identified Mar 19, 2025, 10:59 AM UTC

   We're aware that some of you are experiencing intermittent system slowness and error screens starting around 10:45 am GMT / 06:45 am EDT. We have already identified the cause of this issue and are taking steps to mitigate this. We'll keep you updated as we progress.

2. identified Mar 19, 2025, 11:29 AM UTC

   We appreciate your patience whilst we continue to work on a fix for this issue. We have started to see improvement in system performance. We will continue to provide further updates once system behaviour returns to normal.

3. monitoring Mar 19, 2025, 11:50 AM UTC

   We are seeing that system speeds are now back up to normal. We will continue to monitor this for some time and will report back once we're happy everything is fully resolved.

4. resolved Mar 19, 2025, 12:17 PM UTC

   We're now confident that the error screens and system slowness has been resolved. We will continue to monitor as usual. Thanks for your understanding as we worked to resolve this.

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Started Mar 18, 2025, 06:30 PM UTC· resolved Mar 18, 2025, 07:55 PM UTC

1. identified Mar 18, 2025, 06:30 PM UTC

   We're aware that some of you are experiencing intermittent system slowness similar to earlier today starting around 18:00GMT / 14:00pm EDT. We have already identified the cause of this issue and are taking steps to mitigate this. We'll keep you updated as we progress.

2. identified Mar 18, 2025, 07:18 PM UTC

   We appreciate your patience whilst we continue to work on a fix for this issue. We have started to see improvement in system performance. We will continue to provide further updates on this.

3. monitoring Mar 18, 2025, 07:24 PM UTC

   We are seeing that system speeds are now back up to normal. We will continue to monitor this over the rest of the evening and report back once we're happy everything is fully resolved.

4. resolved Mar 18, 2025, 07:55 PM UTC

   We're happy now to mark the overall system slowness issues are fully resolved. We will continue to monitor as usual and will alert here if there are any further issues. Thanks for your understanding as we worked to resolve this.

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Started Mar 14, 2025, 07:36 PM UTC· resolved Mar 14, 2025, 08:44 PM UTC

1. identified Mar 14, 2025, 07:36 PM UTC

   We're aware that some of you are experiencing intermittent system slowness similar to earlier today starting around 19:00GMT / 14:00pm EST. We have already identified the cause of this issue and are taking steps to mitigate this. We'll keep you updated as we progress.

2. monitoring Mar 14, 2025, 08:04 PM UTC

   We are seeing that system speeds are now back up to normal. We will continue to monitor this over the rest of the evening and report back once we're happy everything is fully resolved.

3. resolved Mar 14, 2025, 08:44 PM UTC

   We're happy now to mark the overall system slowness issues are fully resolved. We will continue to monitor as usual and will alert here if there are any further issues. Thanks for your understanding as we worked to resolve this.

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Started Mar 07, 2025, 05:00 PM UTC· resolved Mar 13, 2025, 03:05 PM UTC

1. investigating Mar 07, 2025, 05:00 PM UTC

   We’re aware and are actively investigating some slowness and intermittent errors you are experiencing within the console configuration of your Spektrix Link. This is happening when adding users, editing subsite configurations and Digital Pass templates. If you do get an error, please do try the request again. These errors will not be seen by your customers when using your subsites and they will be able to browse and checkout as expected. We’ll update you as we learn more through our investigations, but if you have any questions please don’t hesitate to get in touch with our team at [email protected], and thank you for your patience.

2. investigating Mar 10, 2025, 05:10 PM UTC

   We appreciate your patience whilst we continue to investigate and understand the intermittent errors and slowness that you're seeing in the configuration of Spektrix Link. These errors are purely within the Admin console of Spektrix Link, so won't be seen by your customers when using Digital Passes or subsites.

3. investigating Mar 12, 2025, 10:12 AM UTC

   We're continuing to investigate the intermittent slowness and error messages you may be receiving whilst navigating the Spektrix Link console. We'll continue to update here as we work through the errors you're seeing - if you do come across an error message, please do re-try the action. If you have any questions, please do reach out at [email protected].

4. monitoring Mar 12, 2025, 04:15 PM UTC

   After implementing a change, we've seen no errors or repeated slowness when navigating within the Spektrix Link configuration console. We'll continue to monitor closely throughout the rest of the day.

5. resolved Mar 13, 2025, 03:05 PM UTC

   We've continued to see no errors or slowness whilst navigating the Spektrix Link configuration console. Thank you for your patience whilst we worked on this.

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Started Feb 27, 2025, 03:08 PM UTC· resolved Feb 27, 2025, 03:57 PM UTC

1. investigating Feb 27, 2025, 03:08 PM UTC

   We're currently investigating reports of system slowness - this will be both in your Spektrix interface and for your customers online. We'll update here as we know more.

2. identified Feb 27, 2025, 03:16 PM UTC

   We've identified the cause of the system slowness and are taking steps to resolve this - we'll keep you updated as we work through this.

3. monitoring Feb 27, 2025, 03:24 PM UTC

   We have seen system speeds return to normal, but we're continuing to monitor closely.

4. resolved Feb 27, 2025, 03:57 PM UTC

   After monitoring the system, we've not seen a reoccurrence of the issue, with system speeds remaining stable. Thank you for your patience whilst we worked through this, and apologies for the inconvenience this caused. If you have any questions, please do reach out to us at [email protected] or on +44 (0)20 7183 3586 | +1 (646) 569-9097 | Toll Free: +1 (800) 961-5971

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Started Feb 20, 2025, 07:38 PM UTC· resolved Feb 20, 2025, 09:35 PM UTC

1. investigating Feb 20, 2025, 07:38 PM UTC

   Our team is aware of system slowness that is affecting certain clients across the UK and North America that started around 19:00 GMT / 2:00 PM EST. We are currently investigating the issue and will continue to update as we learn more.

2. monitoring Feb 20, 2025, 08:12 PM UTC

   We have identified the cause of the system slowness affecting sales interface activity and have implemented a fix. We are continuing to monitor the issue closely as we see system speeds return to normal.

3. resolved Feb 20, 2025, 09:35 PM UTC

   We are seeing system speeds remain normal after putting a fix in place and are confident in being able to mark this issue as resolved.

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Started Jan 29, 2025, 12:15 PM UTC· resolved Jan 29, 2025, 12:15 PM UTC

1. resolved Jan 29, 2025, 12:15 PM UTC

   There were two issues related to Open Transactions in your system that took place on 28th January. Between 12pm and 3:30pm GMT / 7am and 10am EDT on 28th January baskets weren’t timing out as usual which resulted in an increase in transactions appearing in your Open Transactions panel. We've now fixed this issue and Open Transactions from this time should now have been closed. Between 10:18pm and 10:32pm GMT on 28th January, Opayo had an outage that meant transactions failed during that period. This may mean that payments attempted during this time are now appearing in your Open Transactions panel with payments to approve or delete. In order to clear these transactions, you should check your MyOpayo to see if the payments were successful or rejected and either approve and confirm, or delete these respectively. The Opayo outage will have only affected UK and Irish clients and will not have affected any clients using Spektrix Payments. If you have any further questions, please do contact us at [email protected] or via +44 (0)20 7183 3586 | +1 (646) 569-9097 | Toll Free: +1 (800) 961-5971.

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