- Detected by Pingoru
- May 18, 2026, 10:30 AM UTC
- Resolved
- May 18, 2026, 10:30 AM UTC
- Duration
- —
Timeline · 1 update
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resolved May 18, 2026, 11:43 AM UTC
From 03:00 UTC to 10:30 UTC, processing times for a subset of jobs increased due to degraded performance in the fetch service affecting jobs submitted with the fetch_data configuration. We identified the root cause of the issue and restored the service to full operational status at 10:30 UTC. Following continued monitoring, we can confirm that the incident has now been fully resolved. We apologise for any inconvenience caused. If you continue to experience issues with the service, please contact our support team here https://support.speechmatics.com.
Read the full incident report →
- Detected by Pingoru
- May 15, 2026, 10:39 AM UTC
- Resolved
- May 15, 2026, 12:02 PM UTC
- Duration
- 1h 22m
Affected: Portal (portal.speechmatics.com)
Timeline · 2 updates
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identified May 15, 2026, 10:39 AM UTC
We have identified an issue which has caused an outage of portal.speechmatics.com. A fix is actively being deployed.
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resolved May 15, 2026, 12:02 PM UTC
Portal access has been restored.
Read the full incident report →
- Detected by Pingoru
- May 01, 2026, 04:15 PM UTC
- Resolved
- May 01, 2026, 05:50 PM UTC
- Duration
- 1h 35m
Affected: Batch SaaS - US1
Timeline · 2 updates
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identified May 01, 2026, 04:15 PM UTC
We have identified a problem which is affecting the processing time of jobs in our Batch SaaS US1 endpoint. For faster processing times, please use the Batch SaaS US2 endpoint. This issue is currently being investigated.
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resolved May 01, 2026, 05:50 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 24, 2026, 01:32 PM UTC
- Resolved
- Apr 25, 2026, 07:22 AM UTC
- Duration
- 17h 50m
Affected: Batch SaaS - US2
Timeline · 5 updates
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investigating Apr 24, 2026, 01:32 PM UTC
We’re currently experiencing degraded performance in our US2 region. Customers may see degrading experience. We recommend using US1 endpoint until the issue is resolved. Our team is currently working to restore normal performance levels. We apologise for any inconvenience.
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identified Apr 24, 2026, 02:03 PM UTC
The root cause has been identified and we are working on a solution.
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identified Apr 24, 2026, 02:50 PM UTC
We are continuing to work on a fix for this issue.
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monitoring Apr 24, 2026, 06:29 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Apr 25, 2026, 07:22 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 17, 2026, 02:49 AM UTC
- Resolved
- Apr 17, 2026, 03:54 AM UTC
- Duration
- 1h 4m
Affected: Batch SaaS - AU
Timeline · 3 updates
-
investigating Apr 17, 2026, 02:49 AM UTC
We’re currently experiencing degraded performance in our Batch SaaS AU region. Customers may see delays is processing jobs for audio duration > 12 mins. Our team is currently working to restore normal performance levels. We apologise for any inconvenience.
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monitoring Apr 17, 2026, 03:23 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Apr 17, 2026, 03:54 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 10, 2026, 11:58 AM UTC
- Resolved
- Apr 16, 2026, 09:14 AM UTC
- Duration
- 5d 21h
Affected: Portal (portal.speechmatics.com)
Timeline · 5 updates
-
investigating Apr 10, 2026, 11:58 AM UTC
We are currently investigating an issue with our billing service which may delay usage appearing on the Billing page in the portal.
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investigating Apr 10, 2026, 11:59 AM UTC
We are continuing to investigate this issue.
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monitoring Apr 10, 2026, 03:31 PM UTC
A fix has been implemented and we are monitoring the results. Usage in the Billing page may still be delayed for some users.
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monitoring Apr 14, 2026, 10:47 AM UTC
Some users may still experience a delay in their usage appearing on the Billing page, as the backlog of billing usage is processed. An update will be provided when this incident is fully resolved.
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resolved Apr 16, 2026, 09:14 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 07, 2026, 11:20 AM UTC
- Resolved
- Apr 07, 2026, 04:02 PM UTC
- Duration
- 4h 42m
Affected: Batch SaaS - EU2
Timeline · 4 updates
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investigating Apr 07, 2026, 11:20 AM UTC
We have identified a problem which is affecting the processing time of jobs in our Batch SaaS EU2 endpoint. For faster processing times, please use the Batch SaaS EU1 endpoint. This issue is currently being investigated.
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identified Apr 07, 2026, 02:46 PM UTC
The issue has been identified and a fix is being implemented.
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monitoring Apr 07, 2026, 03:38 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Apr 07, 2026, 04:02 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Feb 11, 2026, 03:26 PM UTC
- Resolved
- Feb 11, 2026, 05:30 PM UTC
- Duration
- 2h 3m
Affected: Realtime SaaS - US
Timeline · 3 updates
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monitoring Feb 11, 2026, 03:26 PM UTC
"Between 15:06 UTC and 15:10 UTC, a small percentage of customers experienced increased error rates and delayed connections. This issue is resolved and we continue to monitor the situation. We are continuing to monitor the system to ensure performance remains stable.
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monitoring Feb 11, 2026, 04:22 PM UTC
We are continuing to monitor for any further issues.
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resolved Feb 11, 2026, 05:30 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jan 27, 2026, 05:27 PM UTC
- Resolved
- Jan 29, 2026, 12:55 PM UTC
- Duration
- 1d 19h
Affected: Portal (portal.speechmatics.com)
Timeline · 3 updates
-
identified Jan 27, 2026, 05:27 PM UTC
The Billing page is currently unavailable due to an issue with our third-party billing provider. We are actively investigating and will post an update once the issue is resolved.
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monitoring Jan 28, 2026, 12:19 PM UTC
The Billing page is now accessible for most users. Intermittent issues may still occur whilst a fix is being deployed. The underlying cause has been identified and full resolution is expected shortly.
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resolved Jan 29, 2026, 12:55 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jan 07, 2026, 06:55 AM UTC
- Resolved
- Jan 07, 2026, 09:45 AM UTC
- Duration
- 2h 49m
Affected: Batch SaaS - US1
Timeline · 3 updates
-
investigating Jan 07, 2026, 06:55 AM UTC
We’re currently experiencing an degraded performance in our Batch SaaS US1 region. Customers may see API call failures and delays. Our team is currently working to restore availability and normal performance levels. We recommend using Batch SaaS US2 region until US1 is fully operational. We apologise for any inconvenience.
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monitoring Jan 07, 2026, 07:39 AM UTC
We have implemented mitigation measures, and the service has recovered. US1 Batch SaaS is currently operational.
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resolved Jan 07, 2026, 09:45 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jan 06, 2026, 09:08 PM UTC
- Resolved
- Jan 06, 2026, 11:55 PM UTC
- Duration
- 2h 46m
Affected: Batch SaaS - US1
Timeline · 5 updates
-
investigating Jan 06, 2026, 09:08 PM UTC
We’re currently experiencing an outage in our Batch SaaS US1 region. Customers may see API call failures and delays. Our team is currently working to restore availability and normal performance levels. We apologise for any inconvenience.
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identified Jan 06, 2026, 09:30 PM UTC
The issue has been identified and a fix is being implemented. We recommend using Batch SaaS US2 region until US1 is fully operational. We apologise for any inconvenience.
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identified Jan 06, 2026, 10:13 PM UTC
The service outage in Batch SaaS US1 has now been mitigated. Customers may see delays and experience degraded performance. We recommend using Batch SaaS US2 region until US1 is fully operational. We are working on restoring service to normal operational status in Batch SaaS US1.
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monitoring Jan 06, 2026, 10:50 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Jan 06, 2026, 11:55 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Dec 11, 2025, 03:37 PM UTC
- Resolved
- Dec 11, 2025, 05:47 PM UTC
- Duration
- 2h 9m
Affected: Realtime SaaS - US
Timeline · 4 updates
-
investigating Dec 11, 2025, 03:37 PM UTC
We’re currently experiencing degraded performance in our Realtime SaaS - US region. Customers may see delay in session connect time. Our team is currently working to restore normal performance levels. We apologise for any inconvenience.
-
identified Dec 11, 2025, 03:45 PM UTC
The issue has been identified and a fix is being implemented.
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monitoring Dec 11, 2025, 04:30 PM UTC
A fix has been implemented and we are monitoring the results.
-
resolved Dec 11, 2025, 05:47 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Dec 08, 2025, 01:22 PM UTC
- Resolved
- Dec 08, 2025, 03:42 PM UTC
- Duration
- 2h 20m
Affected: Portal (portal.speechmatics.com)
Timeline · 4 updates
-
investigating Dec 08, 2025, 01:22 PM UTC
We’re experiencing an issue generating invoices from portal.speechmatics.com. Our team is currently working to restore the service. We apologize for any inconvenience.
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identified Dec 08, 2025, 01:37 PM UTC
The issue has been identified and a fix is being implemented.
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monitoring Dec 08, 2025, 03:18 PM UTC
A fix has been implemented and we are monitoring the results.
-
resolved Dec 08, 2025, 03:42 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Nov 25, 2025, 03:31 PM UTC
- Resolved
- Nov 25, 2025, 03:30 PM UTC
- Duration
- —
Timeline · 1 update
-
resolved Nov 25, 2025, 03:31 PM UTC
We have identified an issue connecting to usage reporting (usage.speechmatics.com) between 15:10 UTC to 15:15 UTC. Mitigations have been applied since then to fix the problem and service has been restored to normal operational level. We apologize for any inconvenience.
Read the full incident report →
- Detected by Pingoru
- Nov 19, 2025, 05:47 PM UTC
- Resolved
- Nov 19, 2025, 08:36 PM UTC
- Duration
- 2h 48m
Affected: Batch SaaS - US1
Timeline · 3 updates
-
identified Nov 19, 2025, 05:47 PM UTC
We have identified an issue with jobs processing in Batch USA, jobs will experience increased processing times.
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monitoring Nov 19, 2025, 06:02 PM UTC
Job processing times have stabilised, we will continue to monitor.
-
resolved Nov 19, 2025, 08:36 PM UTC
This incident has been resolved.
Read the full incident report →
Critical October 29, 2025 - Detected by Pingoru
- Oct 29, 2025, 09:19 PM UTC
- Resolved
- Oct 30, 2025, 12:27 PM UTC
- Duration
- 15h 7m
Affected: Batch SaaS - EU1Batch SaaS - US1Batch SaaS - AUBatch SaaS - EU2Batch SaaS - US2Portal (portal.speechmatics.com)Management Platform (mp.speechmatics.com)Usage Reporting (usage.speechmatics.com)
Timeline · 21 updates
Read the full incident report →
- Detected by Pingoru
- Oct 27, 2025, 01:36 PM UTC
- Resolved
- Oct 27, 2025, 01:45 PM UTC
- Duration
- 8m
Affected: Portal (portal.speechmatics.com)
Timeline · 2 updates
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identified Oct 27, 2025, 01:36 PM UTC
We have identified an issue affecting portal sign-ups and access of billing details in the portal.
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resolved Oct 27, 2025, 01:45 PM UTC
This incident has been resolved. Sign-ups and access of billing details in the portal should now be fully operational.
Read the full incident report →
- Detected by Pingoru
- Oct 23, 2025, 12:32 PM UTC
- Resolved
- Oct 23, 2025, 12:00 AM UTC
- Duration
- —
Timeline · 1 update
-
resolved Oct 23, 2025, 12:32 PM UTC
We have identified and fixed an issue with authorization in the us2 region of Batch SaaS
Read the full incident report →
- Detected by Pingoru
- Oct 21, 2025, 09:30 AM UTC
- Resolved
- Oct 21, 2025, 12:38 PM UTC
- Duration
- 3h 8m
Affected: Realtime SaaS - EU
Timeline · 5 updates
-
identified Oct 21, 2025, 09:30 AM UTC
We have identified an issue leading to increased connection times in RT EU and are working to resolve the issue.
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identified Oct 21, 2025, 09:47 AM UTC
We have taken steps to mitigate the issue while we continue to resolve.
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monitoring Oct 21, 2025, 10:49 AM UTC
A fix has been implemented and we are monitoring the results.
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monitoring Oct 21, 2025, 10:49 AM UTC
We are continuing to monitor for any further issues.
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resolved Oct 21, 2025, 12:38 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 09, 2025, 08:33 AM UTC
- Resolved
- Oct 09, 2025, 03:34 PM UTC
- Duration
- 7h
Affected: Batch SaaS - EU1Batch SaaS - US1Batch SaaS - AUBatch SaaS - EU2Batch SaaS - US2Portal (portal.speechmatics.com)Management Platform (mp.speechmatics.com)
Timeline · 7 updates
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investigating Oct 09, 2025, 08:33 AM UTC
We are seeing increased connection error rates to Batch SaaS, Portal and Management Platform from some countries in our global load balancer service.
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identified Oct 09, 2025, 08:37 AM UTC
Our vendor has identified global availability drops impacting one or more regions. The issue may cause failures for client requests sent to our Batch/Portal/MP APIs.
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identified Oct 09, 2025, 09:53 AM UTC
Traffic originating from Europe to our CDN is being more heavily affected than other regions. Some requests will be timing out or receiving SSL errors. We are continuing to work on this issue as highest priority. We apologise for any inconvenience caused.
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identified Oct 09, 2025, 11:06 AM UTC
Our CDN vendor has confirmed mitigations are being rolled out and they are expecting full mitigation in the next 90 minutes. We will provide a further update within 60 minutes.
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identified Oct 09, 2025, 12:15 PM UTC
We are still seeing connectivity issues from some locations. Mitigations from our CDN vendor are continuing to be rolled out.
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monitoring Oct 09, 2025, 01:30 PM UTC
The issue has been mitigated. Batch SaaS, Portal, and Management Platform are now fully operational. We will continue to monitor the situation to ensure stability. Thank you for your patience.
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resolved Oct 09, 2025, 03:34 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Sep 25, 2025, 03:02 PM UTC
- Resolved
- Sep 25, 2025, 04:32 PM UTC
- Duration
- 1h 30m
Affected: Batch SaaS - EU1Batch SaaS - US1Batch SaaS - AUBatch SaaS - EU2Batch SaaS - US2Portal (portal.speechmatics.com)Realtime SaaS - USRealtime SaaS - EU
Timeline · 6 updates
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investigating Sep 25, 2025, 03:02 PM UTC
We’re experiencing a partial outage on portal.speechmatics.com. Our team is currently working to restore the service. We apologize for any inconvenience.
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identified Sep 25, 2025, 03:15 PM UTC
The root cause has been identified and our engineering teams are working on a solution. We apologise for any inconvenience caused.
-
identified Sep 25, 2025, 03:34 PM UTC
Root cause has been identified as a problem with the backend service supporting creation of new API and temporary keys. A fix is in the process of being rolled out. We will post another update within 15 minutes.
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monitoring Sep 25, 2025, 03:54 PM UTC
We have rolled out a mitigation for creating new API and temporary tokens and the service has recovered. We will continue to monitor as top priority.
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monitoring Sep 25, 2025, 04:29 PM UTC
In the Portal, the Usage and Billing pages will have delayed updates temporarily.
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resolved Sep 25, 2025, 04:32 PM UTC
We have continued to monitor this incident and can confirm it has now been resolved. We apologise for any inconvenience caused. If you are still facing issues with the service, please reach our to our Support team https://support.speechmatics.com.
Read the full incident report →
- Detected by Pingoru
- Sep 04, 2025, 01:40 PM UTC
- Resolved
- Sep 04, 2025, 02:13 PM UTC
- Duration
- 33m
Affected: Realtime SaaS - EU
Timeline · 3 updates
-
investigating Sep 04, 2025, 01:40 PM UTC
We’re currently experiencing a partial outage in our RT Cloud EU region. Customers may see a subset of their requests with increased connect time or connection failures. Our team is currently working to restore normal performance levels. We apologise for any inconvenience.
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identified Sep 04, 2025, 02:05 PM UTC
The root cause has been identified and our engineering teams are working on a solution.
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resolved Sep 04, 2025, 02:13 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Aug 28, 2025, 01:46 PM UTC
- Resolved
- Aug 28, 2025, 04:00 PM UTC
- Duration
- 2h 13m
Affected: Realtime SaaS - USRealtime SaaS - EU
Timeline · 6 updates
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investigating Aug 28, 2025, 01:46 PM UTC
We are currently observing slower than normal processing times for real-time transcription affecting a subset of sessions. Our team is actively investigating the issue. We will provide an update as soon as more information is available. We apologise for any inconvenience.
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identified Aug 28, 2025, 02:31 PM UTC
We have identified the cause of the slowdown in real-time transcription processing affecting a subset of customers. We are currently applying mitigation and will continue to monitor the impact as the fix progresses.
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identified Aug 28, 2025, 02:32 PM UTC
We are continuing to monitor our services.
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identified Aug 28, 2025, 02:33 PM UTC
We have identified the cause of the slowdown in real-time transcription processing affecting a subset of customers. We are currently applying mitigation and will continue to monitor the impact as the fix progresses.
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monitoring Aug 28, 2025, 02:45 PM UTC
We have applied mitigations to address the slowdown in real-time transcription processing. Early results show recovery and improved performance for affected customers. Our team will continue to monitor closely to ensure the service remains stable.
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resolved Aug 28, 2025, 04:00 PM UTC
We've continued to monitor this incident and can confirm it has now been resolved. We apologise for any inconvenience caused. If you are still facing issues with the service, please reach out to our support team here https://support.speechmatics.com/hc/en-gb.
Read the full incident report →
- Detected by Pingoru
- Aug 27, 2025, 04:00 PM UTC
- Resolved
- Aug 27, 2025, 05:30 PM UTC
- Duration
- 1h 30m
Timeline · 1 update
-
resolved Aug 27, 2025, 05:37 PM UTC
We identified that a subset of jobs submitted to our Batch SaaS EU1/US1 endpoints between 15:22 and 15:54 BST were not accepted and resulted in 5XX errors. The issue was traced to a misconfiguration in one of our services, which has since been corrected, and normal performance has been restored. We apologise for the inconvenience caused.
Read the full incident report →
- Detected by Pingoru
- Aug 07, 2025, 09:46 AM UTC
- Resolved
- Aug 07, 2025, 10:33 AM UTC
- Duration
- 46m
Affected: Realtime SaaS - EU
Timeline · 4 updates
-
investigating Aug 07, 2025, 09:46 AM UTC
We’re currently experiencing a partial outage in our RT Cloud EU region. Customers may see a subset of sessions getting connection error or increased connect time. Our team is currently working to restore normal performance levels. We apologise for any inconvenience.
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identified Aug 07, 2025, 09:59 AM UTC
The root cause has been identified and our engineering teams are working on a solution.
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monitoring Aug 07, 2025, 10:18 AM UTC
The service outage in RT Cloud EU has now been mitigated. The service has now been restored to normal operational status. We will continue to monitor the situation for any changes.
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resolved Aug 07, 2025, 10:33 AM UTC
We've continued to monitor this incident and can confirm it has now been resolved. We apologise for any inconvenience caused. If you are still facing issues with the service, please reach out to our support team here https://support.speechmatics.com/hc/en-gb.
Read the full incident report →
