Speechmatics experienced a minor incident on August 7, 2025 affecting Realtime SaaS - EU, lasting 46m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 07, 2025, 09:46 AM UTC
We’re currently experiencing a partial outage in our RT Cloud EU region. Customers may see a subset of sessions getting connection error or increased connect time. Our team is currently working to restore normal performance levels. We apologise for any inconvenience.
- identified Aug 07, 2025, 09:59 AM UTC
The root cause has been identified and our engineering teams are working on a solution.
- monitoring Aug 07, 2025, 10:18 AM UTC
The service outage in RT Cloud EU has now been mitigated. The service has now been restored to normal operational status. We will continue to monitor the situation for any changes.
- resolved Aug 07, 2025, 10:33 AM UTC
We've continued to monitor this incident and can confirm it has now been resolved. We apologise for any inconvenience caused. If you are still facing issues with the service, please reach out to our support team here https://support.speechmatics.com/hc/en-gb.