Speechmatics had 40 outages in the last 2 years totaling 43h 52m of downtime — averaging 1.6 incidents per month.
There were 40 Speechmatics outages since June 18, 2024 totaling 43h 52m of downtime. Each is summarised below — incident details, duration, and resolution information.
We have identified that a subset of sessions experienced errors between 29 July 2025, 16:40 UTC and 16:50 UTC. A fix has been applied to mitigate the issue, and we are actively monitoring to ensure full stability.
This incident has been resolved.
We’re currently experiencing degraded performance in our EU1 region. Customers may see delays for a subset of jobs posted to EU1 region. Our team is currently working to restore normal performance levels. We apologise for any inconvenience.
The root cause has been identified and our engineering teams have applied a fix. Between 9:45 UTC to 11:30 UTC a subset of jobs posted to EU1 region were impacted due to this issue.
The performance issues in Batch SaaS EU1 has now been mitigated. The service has now been restored to normal operational status. We will continue to monitor the situation for any changes.
We've continued to monitor this incident and can confirm it has now been resolved. We apologise for any inconvenience caused. If you are still facing issues with the service, please reach out to our support team here https://support.speechmatics.com/hc/en-gb.
Our third party cloud provider is undergoing maintenance. During the maintenance, there will be a period of 10 minutes during which some requests to the EU2 environment could fail with a 401 HTTP response. If it is important to obtain optimal turnaround times during the maintenance period, we recommend that you use one of the following environments which will remain fully available during the maintenance window: • EU1 endpoint: eu1.asr.api.speechmatics.com Alternatively, you can continue to use the US1 and US2 environments as normal during the maintenance window and retry any failed requests after 10 minutes.
Maintenance complete and we are monitoring for the results.
This incident has been resolved.
We are experiencing degraded performance in our USA region. Between 01:00 GMT to 06:00 GMT a subset of requests from customers may have seen elevated connect time to our service due to network issues in USA cloud region. We have applied a mitigation and restored service to normal level. We will continue to monitor the situation for any changes. We apologise for any inconvenience.
We are continuing to monitor for any further issues.
We are continuing to monitor for any further issues.
We are continuing to monitor for any further issues.
This incident has been resolved.
We have identified an issue with our Batch SaaS USA where some users may experience slower processing of jobs. The issue has been identified and we are working on the resolution
The root cause has been identified and our engineering teams are working on a solution.
The performance issues in processing jobs has now been mitigated. The service has now been restored to normal operational status. We will continue to monitor the situation for any changes.
We've continued to monitor this incident and can confirm it has now been resolved. We apologise for any inconvenience caused. If you are still facing issues with the service, please reach out to our support team here https://support.speechmatics.com/hc/en-gb.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
We have continued to monitor this incident and can confirm it has now been resolved and our service has been restored to fully operational status. We apologise for any inconvenience caused. If you are still facing issues with the service, please reach our to our support team here https://support.speechmatics.com/hc/en-gb
This incident has been resolved.
A small percentage of sessions between Wednesday (22/01/24) 06:00 UTC to Friday (24/01/24) 11:15 UTC were experiencing increased latency from our EU RT cloud. We have taken mitigation actions and actively monitoring the issue. We will continue to monitor the situation for any changes.
We are continuing to monitor for any further issues.
This incident has been resolved.
A small percentage of sessions between 14:00 UTC to 14:03 UTC were dropped from our EU/US RT cloud due to an issue triggered during infrastructure maintenance. We have mitigated the issue.
We have identified an issue when users attempt to sign up to portal.speechmatics.com. Our team is currently working to restore the service. We apologize for any inconvenience.
New users should now be able to sign up to the portal. We are continuing to monitor the issue for any changes
This issue is now resolved
We’re currently experiencing degraded performance in our RT SaaS USA region. Customers may see delays when attempting to connect a new session. Our team is currently working to restore normal performance levels. We apologise for any inconvenience.
We are continuing to investigate this issue.
The performance issues in RT SaaS USA has now been mitigated. The service has now been restored to normal operational status. We will continue to monitor the situation for any changes.
This incident has been resolved.
We have identified and mitigated an issue affecting connections to RT SaaS EU. Customers may have noticed a degradation in connection times or timeouts when connecting to the service. The service has now been restored to normal operational status. We will continue to monitor the situation for any changes.
We’re currently experiencing a partial outage when attempting to access our Batch SaaS or visit portal.speechmatics.com. Customers may see delays. Our team is currently working to restore normal performance levels. We apologise for any inconvenience.
We have identified the issue as being related to our 3rd-party cloud provider. We are continuing to monitor the incident. We apologise for any inconvenience.
The Portal and Batch SaaS outage has now been mitigated. The service has now been restored to normal operational status. We will continue to monitor the situation for any changes.
We are continuing to monitor for any further issues.
This incident has been resolved.
We have identified an issue in both EU and USA RT SaaS which impacted new sessions which were passing `punctuation_overrides` in the transcription config. The issue is now resolved. We apologise for any inconvenience caused. If you are still facing issues with the service, please reach out to our support team here https://support.speechmatics.com/hc/en-gb.
Batch transcription with Summarization, Topic Detection and Auto Chapters failed between July 13, 01:00 AM and July 13, 09:00 AM. The services are back online and operational.
Our RT SaaS in USA experienced some infrastructure issues which may have resulted in unexpected session closures. Our engineers are applying mitigations to prevent this in future. We apologise for any inconvenience caused. If you are still facing issues with the service, please reach out to our support team here https://support.speechmatics.com/hc/en-gb.