Speechmatics Outage History
Speechmatics is up right nowPingoru has recorded 50 incidents for Speechmatics: 26 in the last 12 months and 6 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 5 | 170 of 720 (24%) |
| May 2026 | 3 | 11 of 744 (1%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 2 | 3 of 744 (0%) |
| August 2026 | 3 | 9 of 744 (1%) |
| September 2026 | 2 | 3 of 720 (0%) |
| October 2026 | 0 | 0 of 587 (0%) |
Incidents, newest first
Major October 9, 2025 Batch SaaS, Portal and Management Platform partial outage 7h Batch SaaS - EU1, Batch SaaS - US1, Batch SaaS - AU, Batch SaaS - EU2 and 3 more
Started Oct 09, 2025, 08:33 AM UTC· resolved Oct 09, 2025, 03:34 PM UTC
- investigating Oct 09, 2025, 08:33 AM UTC
We are seeing increased connection error rates to Batch SaaS, Portal and Management Platform from some countries in our global load balancer service.
- identified Oct 09, 2025, 08:37 AM UTC
Our vendor has identified global availability drops impacting one or more regions. The issue may cause failures for client requests sent to our Batch/Portal/MP APIs.
- identified Oct 09, 2025, 09:53 AM UTC
Traffic originating from Europe to our CDN is being more heavily affected than other regions. Some requests will be timing out or receiving SSL errors. We are continuing to work on this issue as highest priority. We apologise for any inconvenience caused.
- identified Oct 09, 2025, 11:06 AM UTC
Our CDN vendor has confirmed mitigations are being rolled out and they are expecting full mitigation in the next 90 minutes. We will provide a further update within 60 minutes.
- identified Oct 09, 2025, 12:15 PM UTC
We are still seeing connectivity issues from some locations. Mitigations from our CDN vendor are continuing to be rolled out.
- monitoring Oct 09, 2025, 01:30 PM UTC
The issue has been mitigated. Batch SaaS, Portal, and Management Platform are now fully operational. We will continue to monitor the situation to ensure stability. Thank you for your patience.
- resolved Oct 09, 2025, 03:34 PM UTC
This incident has been resolved.
Major September 25, 2025 Portal and temporary auth key API outage 1h 30m Batch SaaS - EU1, Batch SaaS - US1, Batch SaaS - AU, Batch SaaS - EU2 and 4 more
Started Sep 25, 2025, 03:02 PM UTC· resolved Sep 25, 2025, 04:32 PM UTC
- investigating Sep 25, 2025, 03:02 PM UTC
We’re experiencing a partial outage on portal.speechmatics.com. Our team is currently working to restore the service. We apologize for any inconvenience.
- identified Sep 25, 2025, 03:15 PM UTC
The root cause has been identified and our engineering teams are working on a solution. We apologise for any inconvenience caused.
- identified Sep 25, 2025, 03:34 PM UTC
Root cause has been identified as a problem with the backend service supporting creation of new API and temporary keys. A fix is in the process of being rolled out. We will post another update within 15 minutes.
- monitoring Sep 25, 2025, 03:54 PM UTC
We have rolled out a mitigation for creating new API and temporary tokens and the service has recovered. We will continue to monitor as top priority.
- monitoring Sep 25, 2025, 04:29 PM UTC
In the Portal, the Usage and Billing pages will have delayed updates temporarily.
- resolved Sep 25, 2025, 04:32 PM UTC
We have continued to monitor this incident and can confirm it has now been resolved. We apologise for any inconvenience caused. If you are still facing issues with the service, please reach our to our Support team https://support.speechmatics.com.
Minor September 4, 2025 Increased connect time and connect failures - RT Cloud EU 33m Realtime SaaS - EU
Started Sep 04, 2025, 01:40 PM UTC· resolved Sep 04, 2025, 02:13 PM UTC
- investigating Sep 04, 2025, 01:40 PM UTC
We’re currently experiencing a partial outage in our RT Cloud EU region. Customers may see a subset of their requests with increased connect time or connection failures. Our team is currently working to restore normal performance levels. We apologise for any inconvenience.
- identified Sep 04, 2025, 02:05 PM UTC
The root cause has been identified and our engineering teams are working on a solution.
- resolved Sep 04, 2025, 02:13 PM UTC
This incident has been resolved.
Minor August 28, 2025 Slower than normal processing times for real-time transcription affecting a subset of sessions 2h 13m Realtime SaaS - US, Realtime SaaS - EU
Started Aug 28, 2025, 01:46 PM UTC· resolved Aug 28, 2025, 04:00 PM UTC
- investigating Aug 28, 2025, 01:46 PM UTC
We are currently observing slower than normal processing times for real-time transcription affecting a subset of sessions. Our team is actively investigating the issue. We will provide an update as soon as more information is available. We apologise for any inconvenience.
- identified Aug 28, 2025, 02:31 PM UTC
We have identified the cause of the slowdown in real-time transcription processing affecting a subset of customers. We are currently applying mitigation and will continue to monitor the impact as the fix progresses.
- identified Aug 28, 2025, 02:32 PM UTC
We are continuing to monitor our services.
- identified Aug 28, 2025, 02:33 PM UTC
We have identified the cause of the slowdown in real-time transcription processing affecting a subset of customers. We are currently applying mitigation and will continue to monitor the impact as the fix progresses.
- monitoring Aug 28, 2025, 02:45 PM UTC
We have applied mitigations to address the slowdown in real-time transcription processing. Early results show recovery and improved performance for affected customers. Our team will continue to monitor closely to ensure the service remains stable.
- resolved Aug 28, 2025, 04:00 PM UTC
We've continued to monitor this incident and can confirm it has now been resolved. We apologise for any inconvenience caused. If you are still facing issues with the service, please reach out to our support team here https://support.speechmatics.com/hc/en-gb.
Minor August 27, 2025 Batch SaaS EU1/US1 - Partial Outage 3h
Started Aug 27, 2025, 02:30 PM UTC· resolved Aug 27, 2025, 05:30 PM UTC
- resolved Aug 27, 2025, 05:37 PM UTC
We identified that a subset of jobs submitted to our Batch SaaS EU1/US1 endpoints between 15:22 and 15:54 BST were not accepted and resulted in 5XX errors. The issue was traced to a misconfiguration in one of our services, which has since been corrected, and normal performance has been restored. We apologise for the inconvenience caused.
Minor August 7, 2025 RT Cloud - EU 46m Realtime SaaS - EU
Started Aug 07, 2025, 09:46 AM UTC· resolved Aug 07, 2025, 10:33 AM UTC
- investigating Aug 07, 2025, 09:46 AM UTC
We’re currently experiencing a partial outage in our RT Cloud EU region. Customers may see a subset of sessions getting connection error or increased connect time. Our team is currently working to restore normal performance levels. We apologise for any inconvenience.
- identified Aug 07, 2025, 09:59 AM UTC
The root cause has been identified and our engineering teams are working on a solution.
- monitoring Aug 07, 2025, 10:18 AM UTC
The service outage in RT Cloud EU has now been mitigated. The service has now been restored to normal operational status. We will continue to monitor the situation for any changes.
- resolved Aug 07, 2025, 10:33 AM UTC
We've continued to monitor this incident and can confirm it has now been resolved. We apologise for any inconvenience caused. If you are still facing issues with the service, please reach out to our support team here https://support.speechmatics.com/hc/en-gb.
Minor July 29, 2025 RT Cloud USA - Intermittent session failures observed for English transcription 58m Realtime SaaS - US
Started Jul 29, 2025, 05:06 PM UTC· resolved Jul 29, 2025, 06:04 PM UTC
- monitoring Jul 29, 2025, 05:06 PM UTC
We have identified that a subset of sessions experienced errors between 29 July 2025, 16:40 UTC and 16:50 UTC. A fix has been applied to mitigate the issue, and we are actively monitoring to ensure full stability.
- resolved Jul 29, 2025, 06:04 PM UTC
This incident has been resolved.
Minor July 16, 2025 Batch SaaS EU1 - Degraded performance 31m Batch SaaS - EU1
Started Jul 16, 2025, 11:37 AM UTC· resolved Jul 16, 2025, 12:08 PM UTC
- investigating Jul 16, 2025, 11:37 AM UTC
We’re currently experiencing degraded performance in our EU1 region. Customers may see delays for a subset of jobs posted to EU1 region. Our team is currently working to restore normal performance levels. We apologise for any inconvenience.
- identified Jul 16, 2025, 11:45 AM UTC
The root cause has been identified and our engineering teams have applied a fix. Between 9:45 UTC to 11:30 UTC a subset of jobs posted to EU1 region were impacted due to this issue.
- monitoring Jul 16, 2025, 11:47 AM UTC
The performance issues in Batch SaaS EU1 has now been mitigated. The service has now been restored to normal operational status. We will continue to monitor the situation for any changes.
- resolved Jul 16, 2025, 12:08 PM UTC
We've continued to monitor this incident and can confirm it has now been resolved. We apologise for any inconvenience caused. If you are still facing issues with the service, please reach out to our support team here https://support.speechmatics.com/hc/en-gb.
Notice July 11, 2025 Third Party Cloud Provider Maintenance 39m Batch SaaS - EU2
Started Jul 11, 2025, 10:33 AM UTC· resolved Jul 11, 2025, 11:12 AM UTC
- investigating Jul 11, 2025, 10:33 AM UTC
Our third party cloud provider is undergoing maintenance. During the maintenance, there will be a period of 10 minutes during which some requests to the EU2 environment could fail with a 401 HTTP response. If it is important to obtain optimal turnaround times during the maintenance period, we recommend that you use one of the following environments which will remain fully available during the maintenance window: • EU1 endpoint: eu1.asr.api.speechmatics.com Alternatively, you can continue to use the US1 and US2 environments as normal during the maintenance window and retry any failed requests after 10 minutes.
- monitoring Jul 11, 2025, 11:04 AM UTC
Maintenance complete and we are monitoring for the results.
- resolved Jul 11, 2025, 11:12 AM UTC
This incident has been resolved.
Minor April 7, 2025 RT Cloud US - Elevated connect time 6h 28m Realtime SaaS - US
Started Apr 07, 2025, 08:41 AM UTC· resolved Apr 07, 2025, 03:10 PM UTC
- monitoring Apr 07, 2025, 08:41 AM UTC
We are experiencing degraded performance in our USA region. Between 01:00 GMT to 06:00 GMT a subset of requests from customers may have seen elevated connect time to our service due to network issues in USA cloud region. We have applied a mitigation and restored service to normal level. We will continue to monitor the situation for any changes. We apologise for any inconvenience.
- monitoring Apr 07, 2025, 10:12 AM UTC
We are continuing to monitor for any further issues.
- monitoring Apr 07, 2025, 12:24 PM UTC
We are continuing to monitor for any further issues.
- monitoring Apr 07, 2025, 01:50 PM UTC
We are continuing to monitor for any further issues.
- resolved Apr 07, 2025, 03:10 PM UTC
This incident has been resolved.
Minor February 27, 2025 Batch SaaS USA - Degraded performance 17h 51m Batch SaaS - US1
Started Feb 27, 2025, 02:25 PM UTC· resolved Feb 28, 2025, 08:17 AM UTC
- investigating Feb 27, 2025, 02:25 PM UTC
We have identified an issue with our Batch SaaS USA where some users may experience slower processing of jobs. The issue has been identified and we are working on the resolution
- identified Feb 27, 2025, 04:29 PM UTC
The root cause has been identified and our engineering teams are working on a solution.
- monitoring Feb 27, 2025, 06:24 PM UTC
The performance issues in processing jobs has now been mitigated. The service has now been restored to normal operational status. We will continue to monitor the situation for any changes.
- resolved Feb 28, 2025, 08:17 AM UTC
We've continued to monitor this incident and can confirm it has now been resolved. We apologise for any inconvenience caused. If you are still facing issues with the service, please reach out to our support team here https://support.speechmatics.com/hc/en-gb.
Critical January 29, 2025 Users are experiencing issues signing into portal.speechmatics.com. 3h 11m Portal (portal.speechmatics.com)
Started Jan 29, 2025, 02:54 PM UTC· resolved Jan 29, 2025, 06:06 PM UTC
- investigating Jan 29, 2025, 02:54 PM UTC
We are currently investigating this issue.
- identified Jan 29, 2025, 03:00 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jan 29, 2025, 03:18 PM UTC
A fix has been implemented and we are monitoring the results.
- investigating Jan 29, 2025, 04:03 PM UTC
We have continued to monitor this incident and can confirm it has now been resolved and our service has been restored to fully operational status. We apologise for any inconvenience caused. If you are still facing issues with the service, please reach our to our support team here https://support.speechmatics.com/hc/en-gb
- resolved Jan 29, 2025, 06:06 PM UTC
This incident has been resolved.
Minor January 24, 2025 RT Cloud EU - Degraded performance 3h 17m Realtime SaaS - EU
Started Jan 24, 2025, 12:23 PM UTC· resolved Jan 24, 2025, 03:41 PM UTC
- monitoring Jan 24, 2025, 12:23 PM UTC
A small percentage of sessions between Wednesday (22/01/24) 06:00 UTC to Friday (24/01/24) 11:15 UTC were experiencing increased latency from our EU RT cloud. We have taken mitigation actions and actively monitoring the issue. We will continue to monitor the situation for any changes.
- monitoring Jan 24, 2025, 03:08 PM UTC
We are continuing to monitor for any further issues.
- resolved Jan 24, 2025, 03:41 PM UTC
This incident has been resolved.
Minor October 29, 2024 RT SaaS EU/US - Partial Outage 3m
Started Oct 29, 2024, 02:00 PM UTC· resolved Oct 29, 2024, 02:03 PM UTC
- resolved Oct 29, 2024, 03:51 PM UTC
A small percentage of sessions between 14:00 UTC to 14:03 UTC were dropped from our EU/US RT cloud due to an issue triggered during infrastructure maintenance. We have mitigated the issue.