Speechmatics experienced a minor incident on April 10, 2026 affecting Portal (portal.speechmatics.com), lasting 5d 21h. The incident has been resolved; the full update timeline is below.
Affected components
Portal (portal.speechmatics.com)
Update timeline
- investigating Apr 10, 2026, 11:58 AM UTC
We are currently investigating an issue with our billing service which may delay usage appearing on the Billing page in the portal.
- investigating Apr 10, 2026, 11:59 AM UTC
We are continuing to investigate this issue.
- monitoring Apr 10, 2026, 03:31 PM UTC
A fix has been implemented and we are monitoring the results. Usage in the Billing page may still be delayed for some users.
- monitoring Apr 14, 2026, 10:47 AM UTC
Some users may still experience a delay in their usage appearing on the Billing page, as the backlog of billing usage is processed. An update will be provided when this incident is fully resolved.
- resolved Apr 16, 2026, 09:14 AM UTC
This incident has been resolved.