Speechmatics incident

Degraded service in billing reporting

Minor Resolved View vendor source →
Started
Apr 10, 2026, 11:58 AM UTC
Resolved
Apr 16, 2026, 09:14 AM UTC
Duration
5d 21h
Detected by Pingoru
Apr 10, 2026, 11:58 AM UTC

Affected components

Portal (portal.speechmatics.com)

Update timeline

  1. investigating Apr 10, 2026, 11:58 AM UTC

    We are currently investigating an issue with our billing service which may delay usage appearing on the Billing page in the portal.

  2. investigating Apr 10, 2026, 11:59 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Apr 10, 2026, 03:31 PM UTC

    A fix has been implemented and we are monitoring the results. Usage in the Billing page may still be delayed for some users.

  4. monitoring Apr 14, 2026, 10:47 AM UTC

    Some users may still experience a delay in their usage appearing on the Billing page, as the backlog of billing usage is processed. An update will be provided when this incident is fully resolved.

  5. resolved Apr 16, 2026, 09:14 AM UTC

    This incident has been resolved.

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