Snap One Outage History

Snap One is up right now

Snap One had 15 outages in the last 2 years totaling 1443h 53m of downtime — averaging 0.6 incidents per month.

There were 15 Snap One outages since October 1, 2025 totaling 1443h 53m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.snapone.com

Minor October 6, 2026

Control4 - Identified issue with cloud provider impacting services

Detected by Pingoru
Oct 06, 2026, 02:50 PM UTC
Resolved
Oct 06, 2026, 03:41 PM UTC
Duration
50m
Affected: Mobile App: Control4 Intercom Anywhere AndroidMobile App: Control4 Intercom Anywhere iOSAmazon Web ServicesService: Control4 Access AnywhereService: Control4 APIsService: Control4 Composer ExpressService: Control4 Composer ProService: Control4 DriversService: Control4 Intercom AnywhereService: Control4 StorageService: Control4 UpdatesService: Control4 WeatherService: Control4 When >> Then
Timeline · 3 updates
  1. identified Oct 06, 2026, 02:50 PM UTC

    We are aware of the impacts on multiple services due to ongoing issues with our cloud provider. More details will follow. Thanks, Your Snap One Engineering team

  2. monitoring Oct 06, 2026, 02:57 PM UTC

    The engineering team has recovered C4 services and performance is returning to normal with Partners and Customers able to use services. You may experience slight impacts to performance as systems fully ramp up and stabilize. More details to follow. Thanks, Your Snap One Engineering team

  3. resolved Oct 06, 2026, 03:41 PM UTC

    As of 11:30am ET the situation was fully resolved. We will dive deeper into root causes and provide you with details on how we will improve our services. Thank you for your patience and understanding. Your Snap One Engineering team

Read the full incident report →

Minor August 17, 2026

Store Locator

Detected by Pingoru
Aug 17, 2026, 09:51 PM UTC
Resolved
Aug 21, 2026, 08:14 PM UTC
Duration
3d 22h
Affected: Website: snapav.com
Timeline · 2 updates
  1. investigating Aug 17, 2026, 09:51 PM UTC

    We have become aware that the store locator is only returning results for the primary store location, and we are currently investigating this issue. In the meantime, please note that orders placed for your primary store location are functioning as expected. If you need to place an order for a location other than your primary store, please visit snaponepartnerstore.com or contact the store directly. We apologize for any inconvenience this may have caused.

  2. monitoring Aug 19, 2026, 02:06 PM UTC

    We've resolved the incident and will continue to monitor.

Read the full incident report →

Minor June 3, 2026

Snap One DDNS: Issue creating new DDNS entries

Detected by Pingoru
Jun 03, 2026, 06:07 PM UTC
Resolved
Jun 04, 2026, 02:05 PM UTC
Duration
19h 57m
Affected: Service: Snap One DDNS [Luma, Wattbox, and other products]
Timeline · 3 updates
  1. identified Jun 03, 2026, 06:07 PM UTC

    The team is currently experiencing an issue with Snap One DDNS services affecting wirepathdns.com, araknisdns.com, lumadns.com, and wattboxdns.com. While existing DDNS entries continue to function, new DDNS entries cannot be created, leading to an increase in support calls across the US and Canada. The issue spans multiple product lines and appears consistent across ISPs. Thanks, Your Snap One Engineering team

  2. monitoring Jun 04, 2026, 01:25 PM UTC

    The fix has been applied and Snap One DDNS services are returning to normal. You may experience slight impacts to performance as systems fully ramp up and stabilize. More details to follow. Thanks, Your Snap One Engineering team

  3. resolved Jun 04, 2026, 02:05 PM UTC

    As of 10am ET the situation was fully resolved. We will dive deeper into root causes and provide you with details on how we will improve our services. Thank you for your patience and understanding. Your Snap One Engineering team

Read the full incident report →

Major May 18, 2026

OvrC Email Delivery Issue Identified

Detected by Pingoru
May 18, 2026, 04:06 PM UTC
Resolved
May 18, 2026, 05:11 PM UTC
Duration
1h 5m
Affected: Service: OvrC Notifications
Timeline · 4 updates
  1. identified May 18, 2026, 04:06 PM UTC

    Delivery of emails from OvrC may be impacted based on an identified issue with one of our service providers. This includes device status notifications, Control4 and Luma customer hand-off invites, Control4 demo invites, MFA when using email delivery. More details will follow. Thanks, Your Snap One Engineering team

  2. monitoring May 18, 2026, 04:28 PM UTC

    The fix has been applied and email delivery latency is returning to nominal levels. You may experience slight impacts to performance as systems fully ramp up and stabilize. More details to follow. Thanks, Your Snap One Engineering team

  3. monitoring May 18, 2026, 04:44 PM UTC

    Regarding the impact of this issue, emails that would have been generated between 7:10am and 12:25pm EDT will not be delivered. Currently, systems are operating nominally and all emails generated after 12:25pm EDT should be delivered. We are monitoring closely to ensure there is no further impact before we change the status of this issue to Resolved. Thank you for your understanding, Your Snap One Engineering team

  4. resolved May 18, 2026, 05:11 PM UTC

    As of 12:25pm EDT the situation was fully resolved. We will dive deeper into root causes and provide you with details on how we will improve our services. Thank you for your patience and understanding. Your Snap One Engineering team

Read the full incident report →

Notice April 20, 2026

Control4 - Composer Pro Remote Access Issue

Detected by Pingoru
Apr 20, 2026, 06:46 PM UTC
Resolved
Apr 20, 2026, 07:07 PM UTC
Duration
20m
Affected: Service: Control4 Access AnywhereService: Control4 Composer ExpressService: Control4 Composer Pro
Timeline · 2 updates
  1. monitoring Apr 20, 2026, 06:46 PM UTC

    We identified an issue that degraded Composer Pro remote access and certain legacy Control4 remote connections. A fix has been issued and Composer Pro remote connections are now working, though connection times may be slower than normal as services continue to come back online and fully stabilize. Integrator impact: Remote access using legacy Control4 OS2 and OS3 connectivity, including legacy remote Composer workflows and some cloud‑connected drivers, was affected during this incident. End‑customer impact: Customers using legacy Control4 OS2 or older OS3 environments may have experienced degraded access for services relying on legacy connectivity, including the legacy Control4 mobile app, Alexa, Google, and other web‑connected drivers. Customers running the latest supported software on Control4 OS3 or Control4 X4 are not impacted. We will continue to monitor closely and provide additional updates as services fully stabilize. Thanks, Your Snap One Engineering team

  2. resolved Apr 20, 2026, 07:07 PM UTC

    As of 3:00pm ET the situation was fully resolved. We will dive deeper into root causes and provide you with details on how we will improve our services. Thank you for your patience and understanding. Your Snap One Engineering team

Read the full incident report →

Notice April 4, 2026

Control4 app - media events not available through history

Detected by Pingoru
Apr 04, 2026, 05:29 PM UTC
Resolved
Apr 06, 2026, 01:37 PM UTC
Duration
1d 20h
Timeline · 4 updates
  1. investigating Apr 04, 2026, 05:29 PM UTC

    We are aware of an issue affecting camera event media in the Control4 app. When accessing recorded camera events through the History experience, users may see a message stating "Media for this event is processing and will be available soon." Live camera streams are not affected by this issue. Our engineering team has identified the area of impact and is actively working toward a resolution. More details will follow. Thanks, Your Snap One Engineering team

  2. identified Apr 04, 2026, 05:57 PM UTC

    We have identified a fix, new events should be showing properly, older events may still be unavailable for a period while our servers update

  3. monitoring Apr 04, 2026, 05:58 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 06, 2026, 01:37 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 17, 2026

OvrC - Issue Fix Applied. Returning to normal.

Detected by Pingoru
Mar 17, 2026, 03:11 PM UTC
Resolved
Mar 17, 2026, 03:34 PM UTC
Duration
22m
Affected: Mobile App: OvrCMobile App: OvrC ConnectService: OvrC Device Communication & ConfigurationService: OvrC Firmware UpdatesService: OvrC LoginService: OvrC NotificationsService: OvrC Public APIsService: OvrC Web ConnectService: OvrC Speed TestService: OvrC MFA - SMSService: OvrC Account Creation
Timeline · 2 updates
  1. monitoring Mar 17, 2026, 03:11 PM UTC

    An issue impacting the performance of OvrC is being monitored. The root cause has been identified and the fix has been applied. OvrC is returning to normal with Partners able to use services. You may experience slight impacts to performance as systems fully ramp up and stabilize. More details to follow. Thanks, Your Snap One Engineering team

  2. resolved Mar 17, 2026, 03:34 PM UTC

    As of 11:13am ET the situation was fully resolved. We will dive deeper into root causes and provide you with details on how we will improve our services. Thank you for your patience and understanding. Your Snap One Engineering team

Read the full incident report →

Minor March 3, 2026

Control4 Cloud Impact - Issue Fix Applied. Returning to normal.

Detected by Pingoru
Mar 03, 2026, 12:59 AM UTC
Resolved
Mar 03, 2026, 04:57 AM UTC
Duration
3h 57m
Affected: Mobile App: Control4 Intercom Anywhere AndroidMobile App: Control4 Intercom Anywhere iOSService: Control4 Access AnywhereService: Control4 AlexaService: Control4 APIsService: Control4 Composer ProService: Control4 Google AssistantService: Control4 Intercom AnywhereService: Control4 Storage
Timeline · 2 updates
  1. monitoring Mar 03, 2026, 12:59 AM UTC

    An issue was detected with a critical piece of infrastructure in the Control4 cloud platform. This issue has been remediated and the Control4 Cloud is returning to normal with Partners and Customer able to use services. You may experience slight impacts to performance as systems fully ramp up and stabilize. More details to follow. Thanks, Your Snap One Engineering team

  2. resolved Mar 03, 2026, 04:57 AM UTC

    As of 11:45pm ET the situation was fully resolved. We will dive deeper into root causes and provide you with details on how we will improve our services. Thank you for your patience and understanding. Your Snap One Engineering team

Read the full incident report →

Major February 4, 2026

We have identified a problem with Intercom Anywhere

Detected by Pingoru
Feb 04, 2026, 01:54 PM UTC
Resolved
Feb 06, 2026, 05:43 PM UTC
Duration
2d 3h
Affected: Service: Control4 Intercom Anywhere
Timeline · 6 updates
  1. identified Feb 04, 2026, 01:54 PM UTC

    We are aware of the impacts on Intercom Anywhere and are actively engaged in determining the cause. More details will follow. Thanks, Your Snap One Engineering team

  2. identified Feb 04, 2026, 02:17 PM UTC

    We are continuing to work on a fix for this issue.

  3. identified Feb 04, 2026, 02:22 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Feb 04, 2026, 02:47 PM UTC

    The fix has been applied and Intercom Anywhere is returning to normal with Partners and Customers able to use services. You may experience slight impacts to performance as systems fully ramp up and stabilize. More details to follow. Thanks, Your Snap One Engineering team

  5. monitoring Feb 04, 2026, 03:41 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved Feb 06, 2026, 05:43 PM UTC

    As of 11 AM ET on Feb 4th, the situation was fully resolved. We will dive deeper into the root causes and apply lessons learned to continue to improve our services. Thank you for your patience and understanding. Your Snap One Engineering team

Read the full incident report →

Notice January 14, 2026

OvrC MFA and Account Creation - Issue Resolved.

Detected by Pingoru
Jan 14, 2026, 08:30 PM UTC
Resolved
Jan 14, 2026, 08:30 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Jan 15, 2026, 05:49 PM UTC

    This issue impacted the ability to update MFA settings when SMS was selected as an option. Additionally, the ability to create a new OvrC account was impacted. As of 1/14/2026 at 5pm the situation was fully resolved. We will dive deeper into root causes and provide you with details on how we will improve our services. Thank you for your patience and understanding. Your Snap One Engineering team

Read the full incident report →

Notice November 18, 2025

Intermittent OvrC and Control4 mobile issues - workaround applied.

Detected by Pingoru
Nov 18, 2025, 07:16 PM UTC
Resolved
Nov 18, 2025, 07:16 PM UTC
Duration
—
Timeline · 2 updates
  1. monitoring Nov 18, 2025, 01:51 PM UTC

    At approximately 6:50 AM ET, we began noticing some degraded services. After investigation, we determined that our service was experiencing issues due to the current problem with our 3rd-party WAF provider. By 8:00 AM ET, we have temporarily bypassed the affected service, and Intermittent OvrC and Control4 mobile issues are returning to normal. We will continue to monitor the situation and will provide more updates as we learn more. Thanks, Your ADI/Snap One Engineering team

  2. resolved Nov 18, 2025, 07:16 PM UTC

    As of 2:00 PM ET the situation was fully resolved. Initial impacts were caused by service failures from the third-party service provider and have now been resolved; we have reimplemented our cloud protections. Additional information on the outage is available here: status page Thank you for your patience and understanding. Your ADI/Snap One Engineering team

Read the full incident report →

Critical October 20, 2025

We have identified a problem with OvrC service

Detected by Pingoru
Oct 20, 2025, 02:01 PM UTC
Resolved
Oct 20, 2025, 07:38 PM UTC
Duration
5h 37m
Affected: Mobile App: Control4 Intercom Anywhere AndroidMobile App: OvrCMobile App: Control4 Intercom Anywhere iOSMobile App: OvrC ConnectAmazon Web ServicesMobile App: Control4 OS 2.x AndroidService: OvrC Device Communication & ConfigurationMobile App: Control4 OS 3.x AndroidService: OvrC Firmware UpdatesMobile App: Control4 OS 2.x iOSService: OvrC LoginMobile App: Control4 OS 3.x iOSService: OvrC NotificationsService: OvrC Public APIsService: Control4 AlexaService: OvrC Web ConnectService: OvrC Speed TestService: Control4 Google AssistantService: Control4 Intercom Anywhere
Timeline · 6 updates
  1. identified Oct 20, 2025, 02:01 PM UTC

    We are aware of the impacts on multiple services due to ongoing issues with our cloud provider. More details will follow. Thanks, Your Snap One Engineering team

  2. identified Oct 20, 2025, 02:11 PM UTC

    We are seeing additional impacts across services due to our cloud service provider

  3. identified Oct 20, 2025, 03:44 PM UTC

    The latest update from our cloud providers indicates that they continue to work to resolve network and other issues, we are actively engaged and will update as we make progress.

  4. identified Oct 20, 2025, 05:21 PM UTC

    The latest update from our cloud providers indicates that they continue to work to resolve network, lambda, and server enviornment, we are actively engaged and will update as we make progress.

  5. monitoring Oct 20, 2025, 05:46 PM UTC

    A fix has been applied by our service provider and we are seeing systems beginning to recover. You may continue to experience impacts to performance and functionality as systems fully ramp up and stabilize. More details to follow. Thanks, Your Snap One Engineering team

  6. resolved Oct 20, 2025, 07:38 PM UTC

    As of 3:30pm ET all of our services have fully recovered. Service impacts were caused by service failures by third-party service provider AWS. While we have observed service improvements implemented by AWS, additional information on the outage is available here: Visit AWS Status Page Thank you for your patience and understanding.

Read the full incident report →

Notice October 20, 2025

Due to cloud provider issue OvrC notifications and Control 4 intercom Anywhere push notifications were impacted. Issue Resolved.

Detected by Pingoru
Oct 20, 2025, 11:18 AM UTC
Resolved
Oct 20, 2025, 11:18 AM UTC
Duration
—
Affected: Mobile App: Control4 Intercom Anywhere AndroidMobile App: Control4 Intercom Anywhere iOSService: OvrC NotificationsService: Control4 AlexaService: Control4 Google Assistant
Timeline · 1 update
  1. resolved Oct 20, 2025, 11:18 AM UTC

    As of 4:22am ET the situation was fully resolved. We will dive deeper into root causes and provide you with details on how we will improve our services. Thank you for your patience and understanding. Your Snap One Engineering team

Read the full incident report →

Notice October 6, 2025

Lutron LEAP Integration Update

Detected by Pingoru
Oct 06, 2025, 06:32 PM UTC
Resolved
Nov 18, 2025, 08:47 PM UTC
Duration
43d 2h
Timeline · 2 updates
  1. identified Oct 06, 2025, 06:32 PM UTC

    We identified a bug in the Lutron LEAP protocol driver that, when used with OS 4.x systems, could cause integrations to go offline. This issue was fixed and a new driver was deployed last week. However, a subset of systems experienced forced dropouts after the update, which require re-pairing the Lutron bridge. We are working to identify and proactively notify all affected dealers. There are no ongoing dropout issues beyond this subset, and the fix fully resolves the problem for all systems upgrading from OS 3 to OS 4.x. We will update this post with additional details as we complete dealer notifications and continue improving our deployment and testing processes to prevent future occurrences.

  2. resolved Nov 18, 2025, 08:47 PM UTC

    The post-update forced-drops issue has been resolved. Thank you for your patience and understanding. Your ADI/Snap One Engineering team

Read the full incident report →

Minor October 1, 2025

Luma X00 and X10 - Password Reset Issue Identified. Investigation underway.

Detected by Pingoru
Oct 01, 2025, 08:10 PM UTC
Resolved
Oct 09, 2025, 03:18 PM UTC
Duration
7d 19h
Affected: Service: Luma X10
Timeline · 2 updates
  1. investigating Oct 01, 2025, 08:10 PM UTC

    We're currently experiencing an issue with the Luma X10 Password tool. Our product team is actively investigating. In the meantime, password resets for both Luma X00 and Luma X10 devices are unavailable. We’ll provide updates as soon as possible.

  2. resolved Oct 09, 2025, 03:18 PM UTC

    As of today the situation was fully resolved. We will dive deeper into root causes and provide you with details on how we will improve our services. Thank you for your patience and understanding. Your Snap One Engineering team

Read the full incident report →