SMS-Magic incident

10DLC Messaging - Elevated rate of 40011's

Minor Resolved View vendor source →

SMS-Magic experienced a minor incident on February 24, 2026 affecting Message Delivery Service, lasting 1h 8m. The incident has been resolved; the full update timeline is below.

Started
Feb 24, 2026, 07:11 PM UTC
Resolved
Feb 24, 2026, 08:20 PM UTC
Duration
1h 8m
Detected by Pingoru
Feb 24, 2026, 07:11 PM UTC

Affected components

Message Delivery Service

Update timeline

  1. investigating Feb 24, 2026, 07:11 PM UTC

    Start Time : Feb 24, 2026 - 18:58 UTC We have received a notification from our Provider regarding an issue related to elected rate of API rejections (40011) when sending outbound 10DLC messages. Clients may experience delay in message delivery.

  2. monitoring Feb 24, 2026, 07:35 PM UTC

    A fix has been implemented and we are monitoring the results. Feb 24, 2026 - 19:33 UTC

  3. resolved Feb 24, 2026, 08:20 PM UTC

    This incident has been resolved. End Time : Feb 24, 20:06 UTC