Intermittent Redirection Issues on Integration & Usecase Pages for EU Data Center

Update timeline

1. identified Mar 01, 2026, 08:59 AM UTC

   Issue: The Integration and Use Case pages on the SMS-Magic and BeConversive portals are intermittently redirecting users to the Home page instead of loading the selected page. Impact: During this period customers may experience intermittent issues while accessing the Integration and Use Case pages and may be unable to add or modify existing integrations. Current Status: Our engineering team is actively investigating the issue. Duration of Degradation: Started At: 7:30 AM UTC

2. resolved Mar 01, 2026, 01:24 PM UTC

   The intermittent redirection issue has been resolved, and all affected pages are now functioning normally. If you continue to notice any discrepancies, please reach out to [email protected]