Carrier Partner Incident - {{Thumb Cellular}} Toll-Free SMS Delivery Delays

Update timeline

1. investigating Feb 17, 2026, 07:51 PM UTC

   Start Time : Feb 17, 2026 - 11:40 PST There is a carrier-partner incident currently impacting toll-free SMS services. Customers may experience minor delivery delays impacting inbound (MO) and outbound (MT) SMS via toll-free with Thumb Cellular. The cause of this issue is under investigation at this time.

2. investigating Feb 18, 2026, 01:08 PM UTC

   The issue is still under investigation by the carrier partner teams.. Customers may continue to experience minor delivery delays impacting inbound (MO) and outbound (MT) SMS via toll-free with Thumb cellular.

3. resolved Feb 18, 2026, 02:29 PM UTC

   Monitoring for the issue impacting toll-free SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time End Time : Feb 18, 05:51 PST