ShipHero had 22 outages in the last 2 years totaling 315h 51m of downtime — averaging 0.9 incidents per month.
There were 22 ShipHero outages since May 22, 2024 totaling 315h 51m of downtime. Each is summarised below — incident details, duration, and resolution information.
Shippo has a partial outage which will block Cheapest if you have Shippo connected. If you use our direct USPS Modern solution you won't be affected. See https://status.goshippo.com/ for status of Shippo.
Shippo says they have resolved the issue.
This incident has been resolved.
USPS's API is having issues with when establishing new connections or editing existing connections. We have reported the issue and are monitoring closely. We recommend you don't edit any existing USPS connections until the incident is resolved.
Good news! USPS has resolved the technical issues that were preventing connection updates. Their support team confirmed that the OAuth API is back online and stable. We’ve lifted our recommendation to avoid editing connections. Everything is a "go" for your USPS settings. Thank you for your patience while we monitored this!
DHL is experiencing issues with their API which is impacting quoting and label generation. Label generation using "cheapest" may fail if DHL is an included carrier. You can disable quoting for DHL to temporarily remove it and continue shipping using other carriers. More details can be found here: https://status.api.dhlecs.com/
DHL is reporting that the APIs are recovering, and we are seeing an increase in successful requests. We will continue to monitor.
We are continuing to monitor for any further issues.
The DHL API is now fully functional.
We are aware of a problem with our platform and we currently investigating it.
The issue has been identified and a fix is currently being implemented
We are continuing to work on a fix for this issue
A fix has been implemented and we are monitoring the results
This incident has been resolved
Shippo is down maybe due to cloudflare outage. You can use our direct USPS integration to continue generating USPS labels. Cheapest will be affected if Shippo is connected because they aren’t responding to quotes.
Shippo services have returned to operational status. We will continue to monitor the stability of this connection.
This incident has been resolved.
We see slowness across the system and are investigating.
The slowness is resolved. Thank you for your patience.
Public cloud provider AWS is suffering an outage on one of their main regions, this is affecting our systems https://health.aws.amazon.com/health/status We are monitoring the situation.
Update: As 09:30am Amazon Health Dashboard reported that they are making progress on resolving the issue. For details: https://health.aws.amazon.com/health/status We have had limited reports of intermittent latency, otherwise ShipHero is operational. ShipHero Support will continue to monitor AWS for progress updates and resolution of this incident.
AWS is currently in the process of recovering affected services. As systems are restored, we will be conducting data integrity checks. Please refrain from taking any manual corrective actions while the system synchronizes and catches up. We appreciate your patience and understanding. We will continue to provide period updates.
AWS is recovering and therefore ShipHero is recovering. Please be patient, if you're trying to create a label and it's taking time, wait for the label to generate don't try to print again for up to 2 minutes to make sure you don't get two labels. Don't clear totes or make other changes, please wait until the system catches up.
Update: AWS continues to recover and stabilize infrastructure performance. While we have been able to confirm improvement with our own internal monitoring and performance tools, we are aware that our Dashboards and Searches are in the process of catching up and are " Out of Sync by several hours.. This was expected and the process to catch up and reach synchronization is in-flight. We will update Status Page once we have caught up. Thank you for your continued patience as we recover from this outage event.
Update: The AWS outage has improved. ShipHero's platform team is monitoring our performance and encouraged by the mitigation by AWS and our system's ability to catch up. Remaining known issues: 1. USPS modern, their API is still having issues 2. Order importing is still catching up. We expect it to reach synchronization with the next 2 - 4 hours We will continue to monitor our logs and systems until all our affected component have been restored to operational Thank you
All ShipHero Components have been restored to operational status.
Shipping labels can't be printed or opened due to "Access denied" errors. We've identified the issue and are working on a fix.
The issue has been identified and a fix is being implemented
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an issue related to the "Upgraded TikTok Shipping Feature". Until otherwise notified, we are advising ShipHero customers "Not to Upgrade". We are in communication with TikTok integration and development resources and will update this incident as soon as TikTok provides further clarity and confirmation of next steps on upgrade compatibility.
We are continuing to investigate this issue.
ShipHero Engineering in partnership with TikTok implemented a solution for this issue. We are currently monitoring the health of the API Integration and will continue to monitor over the next business day. Please communicate any new issues observed (Post Aug 6 5pm EST) to ShipHero Technical Support.
This incident has been resolved.
We are currently investigating a problem with access to our ShipHero Endpoints
The issue has been identified and we have resolved the issue. We will monitor the system .
A fix has been implemented and we are monitoring system performance.
This incident has been resolved.
We are currently investigating this issue
We have determined the cause of the issue and services are performing as usual
We are currently investigating an issue that is impacting some users from accessing www.shiphero.com This issue does not impact the use of our Warehouse Management solution. We have had limited reports of users that have book marked sites like login.shiphero.com experiencing delays or inability to load the login screen, this is due to a redirect that is effected by the issue we are investigating. Please load your ShipHero application by using app.shiphero.com or from our Knowledge Page https://software-help.shiphero.com/hc/en-us which are working normally.
We have observed improvement on this issue. Your ability to access shiphero.com should be working. We will continue to monitor the performance of this website
We are continuing to monitor for any further issues. However we want to restate that access to ShipHero and our system performance remains operational.
This incident has been resolved.
We are currently investigating a performance degradation between Shopify and ShipHero causing order imports to take longer than usual.
We are continuing to investigate this active issue and are monitoring progress on restoration of service performance.
The root cause had been identified and we have successfully contained the issue.
This incident has been resolved.
DHL Ecommerce is down we are investigating.
DHL has resolved the issue.
UPS is responding with errors on calls. We've contacted our UPS support representative and are awaiting a resolution. We'll update here as we know more.
Issue seems to be resolved, we're monitoring.
There haven't been any errors recently so we're closing the status and we are continuing to monitor internally.
We're investigating an infrastructure issue causing intermittent 500 errors when loading pages as well as a response of "there was an error printing label" on some label generation requests. We'll update as soon as rectified.
We've fixed the underlying issue and the system is stable again. We will continue to monitor closely.
This incident has been resolved.
UPS’s API is returning rates without discounts for some customers. This is occurring across shipping platforms and is related to an incident on the UPS side. Shipped orders will be billed at the correct amount with discount so you can continue to use UPS. Just be aware, the rates will show incorrectly in some cases
UPS reports the issue is fixed. We're monitoring.
This incident has been resolved.
FedEx labels are not generating. This seems to be because last night FedEx turned off access to the API we were using for address validation. We've contacted FedEx and are also looking at how to bypass from our end.
We have spoken to the correct people at FedEx and they are working on finding a resolution. We will update here as soon as we get an update.
FedEx service is now restored.
Inventory is not being deducted on shipment. Do not manually adjust the inventory. We're working on resolving this and will update you on if we've been able to fix the inventory in an automated manner.
Do not clear totes and do not update inventory. You can keep shipping. Once the issue is resolved totes will be cleared and inventory will update.
We're processing the backlog so inventory is being removed and totes cleared the oldest first. We'll post when totally caught up. There are some earlier shipments where the tote cleared and inventory did not deduct, we're figuring out what to do with those. Please don't manually adjust inventory or clear totes. All totes will be cleared automatically.
All totes are cleared. There are still a set of earlier orders where we cleared the tote but didn't remove inventory we're still working on handling this and will provide an update.
All inventory has been removed. We will reach out with any recommended cycle counts. Thank you for your patience.
Some labels can't be printed due to "invalid numeric input values" errors. We've identified the issue and are working on a fix.
We are continuing to work on a fix for this issue.
Do not reprocess orders if you have an order with this issue please leave it as is and wait until the issue is resolved to reprint. Reprocessing orders or clearing and repicking orders will not resolve the issue. Not all orders have this issue but any order you reprocess and any new order will have this issue. We are close to deploying a change that we expect to fix this issue. We will post an update once fixed.
Thank you for your patience, all affected orders will now ship.
There is a delay in automation rules running. We are investigating.
Orders are now processing immediately again. Thank you for your patience.
Shippo's label printing API has been down since 12:02 EST, so no Shippo labels can be generated from ShipHero. If you need to continue shipping while rate-shopping, you can temporarily disable Shippo from your carrier settings page. We'll continue to monitor and update when Shippo resolves the issue. You can track it directly from Shippo in their status page: https://status.goshippo.com/
The issue seems mostly resolved, we'll continue monitoring.
This incident has been resolved.