ShipHero experienced a major incident on June 30, 2025 affecting ShipHero Authentication, lasting 8m. The incident has been resolved; the full update timeline is below.
Affected components
ShipHero Authentication
Update timeline
- investigating Jun 30, 2025, 07:29 PM UTC
We are currently investigating a problem with access to our ShipHero Endpoints
- identified Jun 30, 2025, 07:33 PM UTC
The issue has been identified and we have resolved the issue. We will monitor the system .
- monitoring Jun 30, 2025, 07:34 PM UTC
A fix has been implemented and we are monitoring system performance.
- resolved Jun 30, 2025, 07:38 PM UTC
This incident has been resolved.