ShipHero experienced a major incident on November 25, 2024 affecting Label Printing, lasting 33m. The incident has been resolved; the full update timeline is below.
Affected components
Label Printing
Update timeline
- investigating Nov 25, 2024, 07:43 PM UTC
UPS is responding with errors on calls. We've contacted our UPS support representative and are awaiting a resolution. We'll update here as we know more.
- monitoring Nov 25, 2024, 08:05 PM UTC
Issue seems to be resolved, we're monitoring.
- resolved Nov 25, 2024, 08:17 PM UTC
There haven't been any errors recently so we're closing the status and we are continuing to monitor internally.