ShipHero experienced a major incident on July 24, 2024 affecting Label Printing, lasting 6h 46m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 24, 2024, 05:23 PM UTC
Inventory is not being deducted on shipment. Do not manually adjust the inventory. We're working on resolving this and will update you on if we've been able to fix the inventory in an automated manner.
- identified Jul 24, 2024, 06:16 PM UTC
Do not clear totes and do not update inventory. You can keep shipping. Once the issue is resolved totes will be cleared and inventory will update.
- monitoring Jul 24, 2024, 07:06 PM UTC
We're processing the backlog so inventory is being removed and totes cleared the oldest first. We'll post when totally caught up. There are some earlier shipments where the tote cleared and inventory did not deduct, we're figuring out what to do with those. Please don't manually adjust inventory or clear totes. All totes will be cleared automatically.
- monitoring Jul 24, 2024, 07:18 PM UTC
All totes are cleared. There are still a set of earlier orders where we cleared the tote but didn't remove inventory we're still working on handling this and will provide an update.
- resolved Jul 25, 2024, 12:10 AM UTC
All inventory has been removed. We will reach out with any recommended cycle counts. Thank you for your patience.