ShipHero experienced a major incident on July 24, 2024 affecting Label Printing, lasting 1h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 24, 2024, 01:18 PM UTC
Some labels can't be printed due to "invalid numeric input values" errors. We've identified the issue and are working on a fix.
- identified Jul 24, 2024, 01:29 PM UTC
We are continuing to work on a fix for this issue.
- identified Jul 24, 2024, 01:39 PM UTC
Do not reprocess orders if you have an order with this issue please leave it as is and wait until the issue is resolved to reprint. Reprocessing orders or clearing and repicking orders will not resolve the issue. Not all orders have this issue but any order you reprocess and any new order will have this issue. We are close to deploying a change that we expect to fix this issue. We will post an update once fixed.
- resolved Jul 24, 2024, 02:34 PM UTC
Thank you for your patience, all affected orders will now ship.