SentinelOne Outage History

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SentinelOne had 33 outages in the last 2 years totaling 129h 21m of downtime — averaging 1.4 incidents per month.

There were 33 SentinelOne outages since July 31, 2025 totaling 129h 21m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.sentinelone.com

Major June 5, 2026

[AP1] - Delayed Data Ingestion

Detected by Pingoru
Jun 05, 2026, 09:03 AM UTC
Resolved
Jun 05, 2026, 10:32 AM UTC
Duration
1h 28m
Affected: Singapore (AP1)
Timeline · 4 updates
  1. investigating Jun 05, 2026, 09:03 AM UTC

    We are aware of delays in data ingestion impacting some customers. You may experience a delay in the appearance of new data within your console, including security event data, asset inventories, or alerts. Our engineering team is investigating and working to restore normal data flow.

  2. investigating Jun 05, 2026, 09:27 AM UTC

    The underlying issue has been identified and our engineering teams are actively working to implement a fix. We will provide updates as we make progress and appreciate your continued patience as we resolve the incident.

  3. investigating Jun 05, 2026, 09:37 AM UTC

    A fix has been applied and we are closely monitoring system performance to ensure stability. We will continue to observe for any further issues and will keep you updated on progress.

  4. resolved Jun 05, 2026, 10:32 AM UTC

    All services have been fully restored, and the incident is now resolved. We have validated that all systems are functioning normally. Thank you for your patience throughout this incident.

Read the full incident report →

Minor June 2, 2026

[EU1] - Delayed Data Ingestion

Detected by Pingoru
Jun 02, 2026, 09:43 AM UTC
Resolved
Jun 02, 2026, 10:33 AM UTC
Duration
50m
Affected: Germany (EU1)
Timeline · 4 updates
  1. investigating Jun 02, 2026, 09:43 AM UTC

    We are aware of delays in data ingestion impacting some customers. You may experience a delay in the appearance of new data within your console, including security event data, asset inventories, or alerts. Our engineering team is investigating and working to restore normal data flow.

  2. identified Jun 02, 2026, 10:08 AM UTC

    To be updated

  3. monitoring Jun 02, 2026, 10:21 AM UTC

    A fix has been applied and we are closely monitoring system performance to ensure stability. We will continue to observe for any further issues and will keep you updated on progress.

  4. resolved Jun 02, 2026, 10:33 AM UTC

    All services have been fully restored, and the incident is now resolved. We have validated that all systems are functioning normally. Thank you for your patience throughout this incident.

Read the full incident report →

Notice May 8, 2026

[NA1] Service Interruption

Detected by Pingoru
May 08, 2026, 02:05 AM UTC
Resolved
May 08, 2026, 03:38 PM UTC
Duration
13h 32m
Affected: USA (NA1)USA (NA1)USA (NA1)USA (NA1)USA (NA1)USA (NA1)
Timeline · 3 updates
  1. investigating May 08, 2026, 02:05 AM UTC

    SentinelOne is closely monitoring the ongoing degradation of an AWS Availability Zone that is impacting SentinelOne services in NA1. During this time, you may experience temporary service disruption. We will provide further details as this situation progresses.

  2. identified May 08, 2026, 02:32 AM UTC

    SentinelOne is closely monitoring the ongoing degradation of an AWS Availability Zone that is impacting SentinelOne services in NA1. During this time, you may experience temporary service disruption. We will provide further details as this situation progresses.

  3. resolved May 08, 2026, 03:38 PM UTC

    All services have been fully restored and the incident is now resolved. We have validated that all systems are functioning normally. Thank you for your patience throughout this incident.

Read the full incident report →

Notice April 6, 2026

[EU1] Delayed Data Ingestion

Detected by Pingoru
Apr 06, 2026, 05:20 PM UTC
Resolved
Apr 06, 2026, 09:19 PM UTC
Duration
3h 59m
Affected: Germany (EU1)
Timeline · 4 updates
  1. investigating Apr 06, 2026, 05:20 PM UTC

    We are aware of delays in data ingestion impacting some customers. You may experience a delay in the appearance of new data within your console, including security event data, asset inventories, or alerts. Our engineering team is investigating and working to restore normal data flow.

  2. investigating Apr 06, 2026, 06:40 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Apr 06, 2026, 07:56 PM UTC

    Services have been restored, and we are working to validate the health of your systems. While data ingestion has resumed, there is a temporary backlog of data still being processed. As systems catch up, you may see a surge in delayed alerts. This is expected behavior and does not indicate new or ongoing threats.

  4. resolved Apr 06, 2026, 09:19 PM UTC

    All services have been fully restored and the incident is now resolved. We have validated that all systems are functioning normally. Thank you for your patience throughout this incident.

Read the full incident report →

Notice March 31, 2026

[ME1] Delayed Data Ingestion

Detected by Pingoru
Mar 31, 2026, 10:31 PM UTC
Resolved
Mar 31, 2026, 11:36 PM UTC
Duration
1h 4m
Affected: KSA (ME1)KSA (ME1)KSA (ME1)
Timeline · 4 updates
  1. investigating Mar 31, 2026, 10:31 PM UTC

    We are aware of delays in data ingestion impacting some customers. You may experience a delay in the appearance of new data within your console, including security event data, asset inventories, or alerts. Our engineering team is investigating and working to restore normal data flow.

  2. investigating Mar 31, 2026, 10:46 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Mar 31, 2026, 11:26 PM UTC

    A fix has been applied and we are closely monitoring system performance to ensure stability. We will continue to observe for any further issues and will keep you updated on progress.

  4. resolved Mar 31, 2026, 11:36 PM UTC

    All services have been fully restored and the incident is now resolved. We have validated that all systems are functioning normally. Thank you for your patience throughout this incident.

Read the full incident report →

Notice March 4, 2026

[NA1] Delayed Data Ingestion

Detected by Pingoru
Mar 04, 2026, 11:59 PM UTC
Resolved
Mar 05, 2026, 12:53 AM UTC
Duration
53m
Affected: USA (NA1)USA (NA1)USA (NA1)
Timeline · 2 updates
  1. investigating Mar 04, 2026, 11:59 PM UTC

    We are aware of delays in data ingestion impacting some customers. You may experience a delay in the appearance of new data within your console, including security event data, asset inventories, or alerts. Our engineering team is investigating and working to restore normal data flow.

  2. resolved Mar 05, 2026, 12:53 AM UTC

    All services have been fully restored and the incident is now resolved. We have validated that all systems are functioning normally. Thank you for your patience throughout this incident.

Read the full incident report →

Notice February 3, 2026

[EU1] Partial Platform Disruption

Detected by Pingoru
Feb 03, 2026, 05:41 PM UTC
Resolved
Feb 03, 2026, 08:53 PM UTC
Duration
3h 12m
Affected: Germany (EU1)Germany (EU1)
Timeline · 5 updates
  1. investigating Feb 03, 2026, 05:41 PM UTC

    We are aware of dashboard accessibility issues impacting visibility around AI SIEM and Event Search. We are actively investigating the root cause and working to restore normal operations.

  2. identified Feb 03, 2026, 06:20 PM UTC

    The underlying issue has been identified and our engineering teams are actively working to implement a fix. We will provide updates as we make progress and appreciate your continued patience as we resolve the incident.

  3. monitoring Feb 03, 2026, 07:13 PM UTC

    A fix has been applied and we are closely monitoring system performance to ensure stability. We will continue to observe for any further issues and will keep you updated on progress.

  4. monitoring Feb 03, 2026, 08:28 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Feb 03, 2026, 08:53 PM UTC

    All services have been fully restored and the incident is now resolved. We have validated that all systems are functioning normally. Thank you for your patience throughout this incident.

Read the full incident report →

Minor February 2, 2026

Elevated False Positive Alert Activity

Detected by Pingoru
Feb 02, 2026, 05:10 PM UTC
Resolved
Feb 02, 2026, 09:00 PM UTC
Duration
3h 49m
Affected: USA (NA1)USA (NA1)USA (NA4)USA (NA4)Canada (NA3)Canada (NA3)Germany (EU1)Germany (EU1)Germany (EU2)Germany (EU2)Australia (AP2)Australia (AP2)India (AP3)India (AP3)
Timeline · 3 updates
  1. monitoring Feb 02, 2026, 05:10 PM UTC

    SentinelOne is monitoring a global false positive event caused by a third-party reputation feed misclassification of a benign file artifact. This resulted in elevated reputation-based detections, alert activity across multiple regions, and, for some customers, network quarantines where enforcement policies are enabled. Mitigation actions have been implemented. Teams continue to monitor platform stability and assist customers with any remaining cleanup. Additional updates will be shared if conditions change.

  2. monitoring Feb 02, 2026, 08:21 PM UTC

    SentinelOne has mitigated the third-party reputation misclassification of hash e89cb8f5b2a05b00e85a1f549b0d1e48d148ccbf. We have manually updated our global reputation feed and issued a fleet-wide allowlist to prevent further detections. While infrastructure remains healthy, customers may experience temporary console performance degradation and brief false positive alerts as agents check in to receive the update. These symptoms will subside as the allowlist propagation completes. We will continue to monitor the environment for stability and provide updates should this change.

  3. resolved Feb 02, 2026, 09:00 PM UTC

    All services have been fully restored and the incident is now resolved. We have validated that all systems are functioning normally. Thank you for your patience throughout this incident.

Read the full incident report →

Major January 29, 2026

[NA1] Partial Service Disruption

Detected by Pingoru
Jan 29, 2026, 06:08 PM UTC
Resolved
Jan 29, 2026, 09:15 PM UTC
Duration
3h 7m
Affected: USA (NA1)
Timeline · 3 updates
  1. identified Jan 29, 2026, 06:08 PM UTC

    The underlying issue has been identified and a fix has been implemented. We will continue to observe for any further issues and will keep you updated on progress. We appreciate your patience as we resolve the incident.

  2. monitoring Jan 29, 2026, 07:56 PM UTC

    A fix has been applied and we are closely monitoring system performance to ensure stability. You may experience intermittent connectivity issues while the situation continues to improve. We will observe for any further issues and will keep you updated on progress.

  3. resolved Jan 29, 2026, 09:15 PM UTC

    All services have been fully restored and the incident is now resolved. We have validated that all systems are functioning normally. Thank you for your patience throughout this incident.

Read the full incident report →

Notice January 27, 2026

NA1 Multiple Consoles Down

Detected by Pingoru
Jan 27, 2026, 08:58 PM UTC
Resolved
Jan 27, 2026, 09:48 PM UTC
Duration
50m
Affected: USA (NA1)
Timeline · 4 updates
  1. investigating Jan 27, 2026, 08:58 PM UTC

    We are aware of outages impacting multiple management consoles. Our team is actively working to restore services and will provide an update once access is fully restored. Endpoint protection remains intact during this period.

  2. identified Jan 27, 2026, 09:24 PM UTC

    The underlying issue has been identified and our engineering teams are actively working to implement a fix. We will provide updates as we make progress and appreciate your continued patience as we resolve the incident.

  3. identified Jan 27, 2026, 09:27 PM UTC

    The underlying issue has been identified and our engineering teams are actively working to implement a fix. We will provide updates as we make progress and appreciate your continued patience as we resolve the incident.

  4. resolved Jan 27, 2026, 09:48 PM UTC

    All services have been fully restored and the incident is now resolved. We have validated that all systems are functioning normally. Thank you for your patience throughout this incident.

Read the full incident report →

Notice January 20, 2026

EventDB and SDL experiencing partial outage

Detected by Pingoru
Jan 20, 2026, 08:00 AM UTC
Resolved
Jan 20, 2026, 09:56 AM UTC
Duration
1h 55m
Affected: USA (NA1)USA (NA1)USA (NA1)
Timeline · 4 updates
  1. investigating Jan 20, 2026, 08:00 AM UTC

    We are currently investigating the issue.

  2. identified Jan 20, 2026, 09:21 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 20, 2026, 09:31 AM UTC

    A fix has been applied and we are closely monitoring system performance to ensure stability. We will continue to observe for any further issues and will keep you updated on progress.

  4. resolved Jan 20, 2026, 09:56 AM UTC

    All services have been fully restored and the incident is now resolved. We have validated that all systems are functioning normally. Thank you for your patience throughout this incident.

Read the full incident report →

Minor December 15, 2025

[EU1] intermittent console log in errors

Detected by Pingoru
Dec 15, 2025, 10:38 PM UTC
Resolved
Dec 15, 2025, 11:21 PM UTC
Duration
42m
Affected: Germany (EU1)
Timeline · 2 updates
  1. investigating Dec 15, 2025, 10:38 PM UTC

    We are aware of issues affecting customers ability to log into consoles in the EU1 region and are actively investigating the root cause. We apologize for the inconvenience and appreciate your patience as we work to resolve the issue.

  2. resolved Dec 15, 2025, 11:21 PM UTC

    All services have been fully restored and the incident is now resolved. We have validated that all systems are functioning normally. Thank you for your patience throughout this incident.

Read the full incident report →

Minor December 12, 2025

[NA1] Degraded Performance on SOC

Detected by Pingoru
Dec 12, 2025, 06:03 PM UTC
Resolved
Dec 12, 2025, 07:19 PM UTC
Duration
1h 16m
Affected: USA (NA1)
Timeline · 2 updates
  1. investigating Dec 12, 2025, 06:03 PM UTC

    Some customers may be experiencing slower than normal performance when accessing OpsCenter within the management console. We are investigating the cause of this degradation and working to restore full performance as quickly as possible. Thank you for your patience.

  2. resolved Dec 12, 2025, 07:19 PM UTC

    All services have been fully restored and the incident is now resolved. We have validated that all systems are functioning normally. Thank you for your patience throughout this incident.

Read the full incident report →

Major December 4, 2025

US-EAST-01 Consoles

Detected by Pingoru
Dec 04, 2025, 08:30 AM UTC
Resolved
Dec 04, 2025, 10:32 AM UTC
Duration
2h 2m
Affected: USA (NA1)
Timeline · 6 updates
  1. investigating Dec 04, 2025, 08:30 AM UTC

    Some customers may be experiencing slower than normal performance when accessing the management console. We are investigating the cause of this degradation and working to restore full performance as quickly as possible. Thank you for your patience.

  2. investigating Dec 04, 2025, 08:31 AM UTC

    We are continuing to investigate this issue.

  3. investigating Dec 04, 2025, 09:30 AM UTC

    We are continuing to investigate this issue.

  4. identified Dec 04, 2025, 09:39 AM UTC

    The issue has been identified and a fix is being implemented.

  5. monitoring Dec 04, 2025, 10:01 AM UTC

    A fix has been applied and we are closely monitoring system performance to ensure stability. We will continue to observe for any further issues and will keep you updated on progress.

  6. resolved Dec 04, 2025, 10:32 AM UTC

    All services have been fully restored and the incident is now resolved. We have validated that all systems are functioning normally. Thank you for your patience throughout this incident.

Read the full incident report →

Notice November 10, 2025

[NA1] Console degraded performance

Detected by Pingoru
Nov 10, 2025, 12:00 AM UTC
Resolved
Nov 10, 2025, 12:00 AM UTC
Duration
Timeline · 1 update
  1. resolved Nov 10, 2025, 06:00 AM UTC

    We’re aware that multiple agents were showing as offline in the management console. Our engineers investigated and restored connectivity. During this time, your endpoints were protected, though management actions may have been temporarily limited.

Read the full incident report →

Notice November 2, 2025

NA1 Degraded Performance

Detected by Pingoru
Nov 02, 2025, 04:01 PM UTC
Resolved
Nov 02, 2025, 08:59 PM UTC
Duration
4h 57m
Affected: USA (NA1)USA (NA1)USA (NA1)USA (NA1)USA (NA1)USA (NA1)
Timeline · 5 updates
  1. investigating Nov 02, 2025, 04:01 PM UTC

    Console access is temporarily unavailable due to scheduled upgrade activities. We are working to complete maintenance as quickly as possible and will notify you once services are restored. Endpoint protection capabilities remain unaffected.

  2. investigating Nov 02, 2025, 05:02 PM UTC

    We are aware of the ongoing service interruption triggered from the previously scheduled maintenance activities and are actively working to resolve the issue. We apologize for the inconvenience and appreciate your patience as we work to resolve the issue. Endpoint protection capabilities remain unaffected.

  3. investigating Nov 02, 2025, 05:44 PM UTC

    We are aware of the ongoing service interruption triggered from the previously scheduled maintenance activities and are actively working to resolve the issue. Additionally, SentinelOne MDR services are impacted, with delayed investigation and response to alerts for customers in this region. The MDR team is ready to investigate and respond to alerts once this issue is resolved. We apologize for the inconvenience and appreciate your patience as we work to resolve the issue. Endpoint protection capabilities remain unaffected.

  4. monitoring Nov 02, 2025, 06:38 PM UTC

    A mitigation to restore services has been applied. We are closely monitoring system performance to ensure stability. While data ingestion has resumed, there is a temporary backlog of data still being processed. As systems catch up, you may see a surge in delayed alerts. This is expected behavior. SentinelOne MDR has begun investigating and responding to alerts that occurred during this service disruption. We will continue to observe for any further issues and will keep you updated on progress.

  5. resolved Nov 02, 2025, 08:59 PM UTC

    All services have been fully restored and the incident is now resolved. We have validated that all systems are functioning normally. Thank you for your patience throughout this incident.

Read the full incident report →

Minor October 26, 2025

[AP2] Delayed Data Ingestion

Detected by Pingoru
Oct 26, 2025, 01:31 AM UTC
Resolved
Oct 26, 2025, 02:38 AM UTC
Duration
1h 6m
Affected: Australia (AP2)Australia (AP2)
Timeline · 3 updates
  1. investigating Oct 26, 2025, 01:31 AM UTC

    We are aware of delays in data ingestion impacting some customers. You may experience a delay in the appearance of new data within your console, including security event data, asset inventories, or alerts. Our engineering team is investigating and working to restore normal data flow.

  2. monitoring Oct 26, 2025, 02:04 AM UTC

    Services have been restored, and we are working to validate the health of your systems. While data ingestion has resumed, there is a temporary backlog of data still being processed. As systems catch up, you may see a surge in delayed alerts. This is expected behavior and does not indicate new or ongoing threats.

  3. resolved Oct 26, 2025, 02:38 AM UTC

    All services have been fully restored and the incident is now resolved. We have validated that all systems are functioning normally. Thank you for your patience throughout this incident.

Read the full incident report →

Major October 8, 2025

EU1 Delayed Endpoint Data Ingestion

Detected by Pingoru
Oct 08, 2025, 10:24 AM UTC
Resolved
Oct 08, 2025, 03:15 PM UTC
Duration
4h 51m
Affected: Germany (EU1)Germany (EU1)
Timeline · 3 updates
  1. investigating Oct 08, 2025, 10:24 AM UTC

    We are aware of in issue in the EU1 region that is impacting Endpoint Data Ingestion. Customers may see delays in the availability of Endpoint data in Ops Center. Engineering is currently investigating a fix.

  2. identified Oct 08, 2025, 12:10 PM UTC

    Our engineering teams have identified a fix and are actively working to implement it. We will provide updates as we make progress, and appreciate your continued patience as we resolve the incident.

  3. resolved Oct 08, 2025, 03:15 PM UTC

    All services have been fully restored and the incident is now resolved. We have validated that all systems are functioning normally. Thank you for your patience throughout this incident.

Read the full incident report →

Major September 9, 2025

[NA1] Dataset Service Interruption with data ingestion and search functionality

Detected by Pingoru
Sep 09, 2025, 05:27 PM UTC
Resolved
Sep 09, 2025, 08:23 PM UTC
Duration
2h 56m
Timeline · 4 updates
  1. investigating Sep 09, 2025, 05:27 PM UTC

    We are currently investigating an issue affecting both search and ingestion functionality on app.scalyr.com

  2. investigating Sep 09, 2025, 05:27 PM UTC

    We are continuing to investigate this issue.

  3. identified Sep 09, 2025, 05:57 PM UTC

    The underlying issue has been identified and our engineering teams are actively working to implement a fix. We will provide updates as we make progress and appreciate your continued patience as we resolve the incident.

  4. resolved Sep 09, 2025, 08:23 PM UTC

    All services have been fully restored and the incident is now resolved. We have validated that all systems are functioning normally. Thank you for your patience throughout this incident.

Read the full incident report →

Major August 21, 2025

[NA1] Issues with Vulnerability and Misconfiguration findings in the SOC

Detected by Pingoru
Aug 21, 2025, 05:57 PM UTC
Resolved
Aug 22, 2025, 02:59 AM UTC
Duration
9h 1m
Affected: USA (NA1)Germany (EU1)
Timeline · 5 updates
  1. identified Aug 21, 2025, 05:57 PM UTC

    We are aware of reports of Internal Server Errors impacting some tabs in the Singularity Operations Center (SOC) regarding Cloud Native Security. The underlying issue has been identified, and our engineering teams are actively working to implement a fix. We will provide updates as we make progress, and appreciate your continued patience as we resolve the incident.

  2. identified Aug 21, 2025, 06:48 PM UTC

    We are aware of reports of Internal Server Errors impacting some tabs in the Singularity Operations Center (SOC) regarding Vulnerability and Misconfiguration findings. The underlying issue has been identified, and our engineering teams are actively working to implement a fix. We will provide updates as we make progress, and appreciate your continued patience as we resolve the incident.

  3. identified Aug 21, 2025, 08:57 PM UTC

    We are continuing to work on a fix for this issue. EU1 has also been identified as an impacted region.

  4. identified Aug 22, 2025, 02:34 AM UTC

    We are continuing to work on a fix for this issue.

  5. resolved Aug 22, 2025, 02:59 AM UTC

    All services have been fully restored and the incident is now resolved. We have validated that all systems are functioning normally. Thank you for your patience throughout this incident.

Read the full incident report →

Minor August 14, 2025

NA1 Delayed Ingest of EDR Data

Detected by Pingoru
Aug 14, 2025, 04:01 AM UTC
Resolved
Aug 15, 2025, 01:30 PM UTC
Duration
1d 9h
Affected: USA (NA1)
Timeline · 3 updates
  1. investigating Aug 14, 2025, 04:01 AM UTC

    We are aware of delays in data ingestion impacting EDR data for some customers. You may experience a delay in the appearance of new security event data within your console. Our engineering team is investigating and working to restore normal data flow.

  2. monitoring Aug 14, 2025, 04:28 AM UTC

    Services have been restored, and we are monitoring EDR data ingestion to ensure there is no ongoing customer impact. While EDR data ingestion has resumed, there is a temporary backlog of data still being processed. As systems catch up, you may see a surge in delayed alerts. This is expected behavior and does not indicate new or ongoing threats.

  3. resolved Aug 15, 2025, 01:30 PM UTC

    All services have been fully restored and the incident is now resolved. We have validated that all systems are functioning normally. Thank you for your patience throughout this incident.

Read the full incident report →

Major August 13, 2025

[NA1, EU1] Multiple Consoles Down

Detected by Pingoru
Aug 13, 2025, 03:46 PM UTC
Resolved
Aug 13, 2025, 06:43 PM UTC
Duration
2h 57m
Affected: USA (NA1)USA (NA1)Germany (EU1)
Timeline · 5 updates
  1. investigating Aug 13, 2025, 03:46 PM UTC

    We are aware of a service interruption impacting multiple management consoles. Our team is actively working to restore services and will provide an update once access is fully restored.

  2. identified Aug 13, 2025, 04:08 PM UTC

    The underlying issue has been identified and our engineering teams are actively working to implement a fix. We will provide updates as we make progress and appreciate your continued patience as we resolve the incident.

  3. monitoring Aug 13, 2025, 05:28 PM UTC

    A fix has been applied and we are closely monitoring system performance to ensure stability. We will continue to observe for any further issues and will keep you updated on progress.

  4. monitoring Aug 13, 2025, 06:09 PM UTC

    Services have been restored, and we are working to validate the health of your systems. While data ingestion has resumed, there is a temporary backlog of data still being processed. As systems catch up, you may see a surge in delayed alerts. This is expected behavior and does not indicate new or ongoing threats.

  5. resolved Aug 13, 2025, 06:43 PM UTC

    Services have been restored, and we are continuing to validate the health of your systems. Data ingestion has resumed, and any residual lag should be resolved shortly.

Read the full incident report →

Minor August 11, 2025

NA1 & EU1 - Delays in the Availability of Alerts in the Singularity Operations Center

Detected by Pingoru
Aug 11, 2025, 01:11 PM UTC
Resolved
Aug 11, 2025, 03:18 PM UTC
Duration
2h 6m
Affected: USA (NA1)Germany (EU1)
Timeline · 5 updates
  1. investigating Aug 11, 2025, 01:11 PM UTC

    We are aware of delays impacting the availability of alerts in the Singularity Operations Center. Our teams are investigating the issue. We understand the importance of these alerts and are working urgently to resolve this as quickly as possible. Customers can still access these alerts in the legacy view.

  2. identified Aug 11, 2025, 01:49 PM UTC

    The underlying issue has been identified and our engineering teams are actively working to implement a fix. We will provide updates as we make progress and appreciate your continued patience as we resolve the incident.

  3. monitoring Aug 11, 2025, 02:12 PM UTC

    A fix has been applied and we are closely monitoring system performance to ensure stability. We will continue to observe for any further issues and will keep you updated on progress.

  4. monitoring Aug 11, 2025, 02:35 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Aug 11, 2025, 03:18 PM UTC

    Services have been restored, and we are working to validate the health of your systems. While data ingestion has resumed, there is a temporary backlog of data still being processed. As systems catch up, you may see a surge in delayed alerts. This is expected behavior and does not indicate new or ongoing threats.

Read the full incident report →

Minor August 10, 2025

NA1 Delayed ingest

Detected by Pingoru
Aug 10, 2025, 01:56 PM UTC
Resolved
Aug 10, 2025, 03:45 PM UTC
Duration
1h 49m
Affected: USA (NA1)USA (NA1)
Timeline · 3 updates
  1. investigating Aug 10, 2025, 01:56 PM UTC

    We are aware of delays in data ingestion impacting some customers. You may experience a delay in the appearance of new data within your console, including security event data, asset inventories, or alerts. Our engineering team is investigating and working to restore normal data flow.

  2. identified Aug 10, 2025, 03:02 PM UTC

    The underlying issue has been identified and our engineering teams are actively working to implement a fix. We will provide updates as we make progress and appreciate your continued patience as we resolve the incident.

  3. resolved Aug 10, 2025, 03:45 PM UTC

    Services have been restored, and we are working to validate the health of your systems. While data ingestion has resumed, there is a temporary backlog of data still being processed. As systems catch up, you may see a surge in delayed alerts. This is expected behavior and does not indicate new or ongoing threats.

Read the full incident report →